• Coordinate and actively participate in all project related meetings. • Detailed material tracking of project equipment and movements throughout project lifecycle from sales to service. • Manage project budgets through change orders and revenue recognition. • Follow procedures for generation and implementation of all change orders. • Assist Engineering department with Equipment Change Orders as needed. • Assist Accounting regarding project budgets and invoicing. • Support Sales staff with project needs. • Assist in project digital file maintenance. • Track project milestones. • Generate and maintain subcontractor agreements under the direction of the Project Manager. • Use all necessary software proficiently

What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Group Summary: The Mechatronics, Mirrors and Lighting group specializes in automotive technologies that are driving the future of mobility. Combining a deep systems knowledge to develop unique vehicle access experiences, intelligent visions systems and advanced automotive lighting technologies, MML's expertise light the path to innovation, safety and styling. Job Responsibilities: - 负责客户现场物流/质量相关作业操作 - 现场客服物流及质量问题处理 - 现场5S和安全 - 按照客户端操作指导书作业（收货、返空、配线、跟线等作业） - 日/周/月/半年度/年度盘点 - 直属领导部门经理安排的其它工作 Awareness, Unity, Empowerment: At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law. Worker Type: Regular / Permanent Group: Magna Mechatronics, Mirrors & Lighting

• Define and execute a comprehensive customer support strategy across Tier 1 (BPO), Tier 2 (Enterprise), and Tier 3 (Technical Support). • Build a high-performing, customer-centric support organization aligned with company goals and growth. • Establish KPIs, SLAs, and performance frameworks to ensure consistent, high-quality support delivery. • Own the relationship with the BPO partner delivering Tier 1 support. • Drive accountability for performance metrics including CSAT, response/resolution times, and quality assurance. • Partner with vendor leadership to optimize staffing, training, and operational efficiency. • Implement continuous improvement processes to enhance customer experience and reduce escalations. • Lead the Enterprise Support team responsible for high-value and strategic customers. • Ensure white-glove service delivery, proactive engagement, and strong customer advocacy. • Oversee Tier 3 support handling complex technical issues, escalations, and root cause analysis. • Collaborate with Engineering and Product teams to drive issue resolution and long-term fixes. • Ensure effective knowledge transfer between Tier 3 and upstream support tiers. • Design scalable processes, tools, and workflows across all support tiers. • Leverage data and analytics to identify trends, improve efficiency, and reduce ticket volume. • Drive adoption of self-service, automation, and AI where appropriate. • Act as the voice of the customer internally, influencing Product, Engineering, and Go-To-Market teams. • Partner with Product to improve product quality and reduce support burden. • Collaborate with RevOps and Customer Success Operations teams on tooling, reporting, and process alignment. • Recruit, develop, and retain top support leadership and talent. • Foster a culture of accountability, continuous improvement, and customer obsession. • Build clear career paths and development programs across support functions.

Temporary Customer Care Representative, Human Resources We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). This role requires that qualified candidates must reside in one of the following states: - East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, Mississippi, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia - Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin - West Region States: Arizona, Idaho, Nevada, New Mexico, Oregon, Utah, Wyoming ****Only applicants from locations above will be considered. **** Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row. Great Place to Work Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here. If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight – We invite you to join our team! Learn more at careers.alight.com.  This role is designed for people who have strong empathy and communication skills. Days are spent interacting with people over the phone to help them with questions they have about their healthcare benefits, 401k savings and retirement plans, leaves of absences and payroll. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. What we offer you As a temporary employee, you will be eligible for the following benefits: - Medical, dental, and vision insurance - 100% employee paid, after tax - Alight 401(k) Plan – with company match after six months of service - Wellness Time – 1 hour for every 30 hours worked - Other Programs including the Employee Assistance Program and meQuillibrium As a Customer Care Representative, a typical day may include the following: - Handling a high volume of inbound calls from our clients’ employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Proficiency will develop on the job. - Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. This may include additional research and ongoing casework. - Initiating outbound calls to update customers on pending cases or other topics. - Leveraging your computer navigation skills to navigate a robust set of tools/systems - toggle between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer. This may include assisting the caller in navigating the system as well. - Communicating with third parties to research and assist customers with updates or inquires. Required Experience: - At least 4 years of customer service experience, or a combination of education and experience: - High School diploma and 4 years of customer service experience, OR - Associate’s degree and 2 years or customer service experience, OR - Bachelor’s Degree - A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction - Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment - Ability to receive and immediately apply constructive feedback - Ability to multi-task using several Windows applications at once while assisting a customer on the phone - Flexibility to work a specified shift and extended hours as necessary - Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 20 Mbps/20 Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. To confirm whether your internet has sufficient speeds, please visit http://www.speedtest.net from your personal computer. Preferred Experience: - Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. #LI-remote We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 35,360.00 USDMaximum : 35,360.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.