Experience: 3+ years in Logistics, E-commerce Fulfillment, or Supply Chain Management, with a proven track record of managing structured client stabilization or multi-phase post-onboarding programs Reports to: Head of Customer Success Management About Portless Portless is redefining how DTC and e-commerce brands manage their supply chains. By shipping directly from our Shenzhen fulfillment center to customers in 55+ countries, we help brands unlock faster cash flow, reduce inventory risk, and deliver a fully localized experience — without the traditional 3PL complexity. We move fast, and our clients expect the same from us. About the Role The Hypercare Manager owns the post-onboarding experience at Portless. You will serve as the dedicated owner of every merchant relationship from Day 1 through graduation from Hypercare to Customer Success Management — replacing the current fragmented, multi-team handoff model with a single, structured stabilization program. You will orchestrate cross-functional QC across Billing, Operations, Implementations, Tier 2, Product & Engineering, and Sales, ensuring merchants reach stable, confident scaling before transitioning to lifecycle CSM ownership. This role is grounded in a four-phase framework (Stabilization → Enablement → Optimization → Graduation) and scales its delivery model by merchant segment — with full 60-day coverage for Enterprise and Strategic accounts, and a focused 30-day structured program for Growth merchants. You will bring rigor and accountability to an experience that directly impacts early churn, NPS at graduation, and time-to-revenue. You will also play a critical validation role in segment assignment (Enterprise, Strategic, or Growth) and revenue recognition against forecast in the first 30–60 days. What You’ll Do Own the Hypercare Program End-to-End - Serve as the primary point of contact for all merchants in active Hypercare status — enrolled within 24 hours of first live shipment and owned through formal three-way graduation sign-off. - Run the full four-phase framework: Phase 1 (Days 1–15, Stabilization), Phase 2 (Days 16–30, Enablement & Orientation), Phase 3 (Days 31–45, Optimization), and Phase 4 (Days 46–60, Graduation) for Enterprise and Strategic merchants. - Manage quality assurance across invoice accuracy, order fulfillment, SLA adherence, carrier performance, and overall merchant experience throughout the Hypercare window. - Track and enforce graduation criteria for each assigned account, including a clean handoff brief covering open items, health score, expansion signals, relationship notes, and recommended next steps for the incoming lifecycle CSM. Drive Cross-Functional Escalation & Resolution - Lead Phase 1 escalation triage: own all P1 and P2 issues during the stabilization window, coordinating with Tier 2 Support to meet a <2-hour response target on critical escalations. - Run daily checklists in Phase 1, including order import validation, tracking visibility, invoice accuracy, and fulfillment SLA adherence — flagging blockers proactively before merchants feel them. - Partner with Implementations on outstanding technical items through Phase 3, and engage Sales for commercial adjustments or at-risk accounts as needed. - Escalate Enterprise and P1-level issues to the Head of CSM and VP of CS within defined SLAs; document all escalations in HubSpot and the Handoff Brief. Deliver Structured Merchant Education & Enablement - Deliver the full merchant education curriculum across the Hypercare window: Welcome Pack (Day 1), Portal Walkthrough Guide (Day 5), Invoice & Billing Explainer (Phase 2), and Order Status & Tracking Guide (Phase 2). - Lead the Phase 2 Orientation Call and Phase 3 QBR (Hypercare Edition), including expansion readiness conversations and Onward Package Protection or OpenBorder/IEAS coverage where applicable. - Introduce the lifecycle CSM formally during the Phase 2–3 transition and ensure they are prepared to take full ownership at graduation. Maintain Program-Level Visibility & Reporting - Update HubSpot Hypercare fields weekly: health score (Green/Yellow/Red), phase completion dates, graduation status, and revenue milestone tracking. - Own the At-Risk Merchant Protocol when health scores deteriorate: document root cause, engage lifecycle CSM, notify CS leadership, and pause graduation timelines until health recovers. - Contribute to Q2 program KPIs: 100% enrollment rate, ≥90% graduation rate, <5% early churn, Phase 1 P1 close rate ≥95%, and NPS ≥35 at graduation. Build Scalable Infrastructure - Identify patterns from Hypercare data — billing confusion, routing failures, tracking gaps, integration failures — and translate them into playbook improvements and proactive onboarding materials. - Collaborate with the broader CS team to share learnings and refine the tiered framework across Enterprise, Strategic, and Growth segments. - Support the Australia market risk reduction initiative, ensuring all Australian merchants receive Strategic/Enterprise-level coverage with validated price cards, invoice clarity, and a confirmed carrier mix of 2–3+ carriers before graduation. What We’re Looking For - 5+ years of project management, customer success, or account management experience — ideally with ownership of structured, multi-phase client programs. - Experience in logistics, e-commerce fulfillment, or supply chain strongly preferred; familiarity with cross-border shipping operations is a meaningful advantage. - Comfortable coordinating across time zones with international operations teams in China and Vietnam. - Strong communicator — able to translate operational issues into clear, client-friendly messaging that is rooted in action and builds trust early. - Detail-oriented with a bias toward speed and resolution over process; you know when to escalate and when to close the loop yourself. - Experience with e-commerce platforms (Shopify, WooCommerce) and fulfillment tooling is a plus; familiarity with HubSpot and Intercom is helpful. - Ability to manage multiple high-priority accounts simultaneously across different Hypercare phases without dropping the ball. What Success Looks Like In your first 90 days, you will have enrolled every new Q2 merchant in Hypercare, closed Phase 1 for your assigned accounts with zero unresolved P1 items, and delivered the full education curriculum to each merchant. By the end of Q2, you will have a track record of graduating merchants on time with Green health scores, a documented Handoff Brief for each account, and measurable contributions to the program’s NPS and churn targets. Why Portless This is a greenfield role. The Hypercare program you’ll run is newly formalized as of Q2 2026, which means you’ll have direct influence over how it matures — the playbook, the tooling, the KPIs, and the team structure around it. You’ll work at the intersection of operations, relationships, and product feedback, with visibility to senior CS leadership and a direct line to the outcomes that matter most: merchant retention, early revenue recognition, and a world-class onboarding experience.

• Serve as the strategic owner of the commercial technology ecosystem, ensuring systems are scalable, well-integrated, and aligned to business strategy • Drive strategic projects that create meaningful improvements in commercial process efficiency and efficacy from concept through execution, including requirements gathering, system design, testing, and rollout • Define and optimize the commercial systems architecture, including integrations, data flows, automation, and governance across platforms to maximize system value • Own sales process design from a systems and workflow perspective, ensuring technology enables streamlined execution and data integrity • Design and implement scalable reporting infrastructure enhancements, including dashboards, data models, and automated reporting to support forecasting, performance tracking, and strategic decision-making • Develop and execute commercial analytics strategies, including sales targeting, segmentation, pre-sales discovery, and marketing performance measurement • Partner with Growth, Customer Success, Marketing, Finance, and Data teams to translate business requirements into new technical solutions, ensuring alignment between systems and operational needs • Identify gaps and risks in current systems and proactively explore, test, and recommend new technologies and capabilities to enhance commercial effectiveness • Lead vendor management for commercial technologies, including performance monitoring, and contract optimization • Evaluate, implement, and optimize commercial technologies, ensuring strong adoption, ROI, and integration within the broader tech stack • Enable Commercial teams through training, documentation and change management to maximize adoption and effective use of tools • Collaborate with Revenue Operations to sustain a high performing commercial technology infrastructure • Present technical concepts, system strategies, and analytical insights clearly to both technical and non-technical stakeholders, across all levels of leadership

As a leading manufacturer of advanced measurement technology for the water utility industry, Master Meter is currently looking for an experienced Regional Sales Manager to develop a territory within northern California. Regional Sales Manager / Sales Territory is Northern California (north of the San Luis Obispo, Kern and San Bernadino County Line). Position can be based anywhere in Northern California As our Regional Sales Manager you will be responsible for developing and deploying sales strategies that will advance our market share, within the Municipal Market, to achieve profitable growth. You will lead sales and business development and represent Master Meter in fostering a trusted relationship with customers and our Distribution partners. We're looking for an energetic, versatile and collaborative individual who can work effectively across all levels of an organization. You must be a proven sales professional with a strong drive to succeed and an entrepreneurial mindset, eager to foster team growth through shared knowledge and experience. Your focus will be on expanding an existing territory, ensuring alignment with our strategic vision. If you have a passion for sales, and experience selling to Municipalities, and you are motivated by the challenge of growing a market with proven potential - we should talk. Responsibilities: - Develop and implement sales strategies to support overall company growth objectives to drive market share, revenue growth and profitability within the assigned territory - Manage sales pipeline and provide accurate data for sales forecasting, activity management and metrics - Accountable for growing and leading the territory by building relationships and establishing trust with shareholders, business partners and authorities - Assist in managing a strategic Distribution partner developing joint business plans and setting realistic sales goals - Provide support to the distributor sales team, including business plan development and execution, product training, technical support, joint sales calls, and warranty support. - Market research and competitive analysis - Represent Master Meter at local and regional trade shows Qualifications: - Bachelor’s Degree or equivalent experience - At least 8 years of proven sales experience driving territory growth of innovative technology within municipalities or other government organizations with a track record of success - Demonstrated ability to effectively forecast sales growth - Demonstrated account management and sales experience with a solid understanding of the sales process combined with experience selling through Distributors - Ability to gather and understand market changes and forces that influence Municipal buying decisions - Demonstrated ability to act as a brand ambassador - Driven, entrepreneurial minded individual with strong business acumen - Proven ability to develop trusted relationships and follow through on commitments - Ability to think strategically and work with stakeholders at all levels - Excellent communication, interpersonal and presentation skills - Self-starter, flexible and willing to work on tasks unrelated to your primary role - Territory Travel Required Added Bonus: - Familiarity with Meters and/or AMI & AMR Systems - Prior Experience with Salesforce.com Why Join Us? - Become part of a growing company where long-term tenure and employee advancement have been the foundation of our company culture since 1980 - Work in a collaborative, innovative environment where your contributions directly impact the success of the company - Join a pioneer in the design, development, and manufacturing of water meters and systems used in homes and businesses around the globe - Master Meter is a world leader in the technological advancement of water measurement technology, metering communication, and software with the goal to improve the efficiency and costs of our customer base - We are constantly evolving and have become a data driven company developing leading edge technology. Compensation/Benefits - Salary $90,000 Annual + Commissions - Company provided vehicle - 100% Company-paid premiums for Medical Insurance, Life/AD&D Insurance and Short and Long-Term Disability Insurances - Flexible Spending Account (Medical and Dependent care) and Health Savings Account available - Voluntary group dental, vision, and supplemental life/AD&D insurances available - 401(k) Retirement Plan (with up to 7.5% company match) - Ten Paid Holidays EOE/Females/Minorities/Protected Veterans/Disabled

Available Location: Singapore About the Role As the Senior Manager, Partner Services APJC, you will serve as the GTM Services Owner and Business Owner for the region. This is a strategic leadership role focused on driving the full lifecycle of partner services-from initial planning and service creation to field acceleration. You will be the architect of partner success, ensuring that our Authorized Service Delivery (ASD) partners and MSSPs are not only ready to deliver but are achieving operational excellence and driving consistent pipeline growth. You will act as a bridge between Cloudflare's internal product/engineering teams and the partner's service delivery engine. Key Responsibilities 1. Services Business Planning & Strategy - GTM Strategy: Act as the primary GTM Services Business Owner for the APJC aligned to regional goals. - Service Creation: Collaborate with partners to define and build high-value service offerings (Professional Services, Managed Services) powered by Cloudflare. - Resource Alignment: Identify and secure the necessary internal and external resources to support partner-led service initiatives. 2. Delivery Readiness & Excellence (Build) - Capability Assessment: Evaluate partner technical capabilities and design tailored roadmaps to bridge gaps in delivery readiness. - Onboarding & Enablement: Oversee the execution of Cloudflare's enablement tracks (Essentials, Advanced, Advanced Plus) to ensure partners meet "Build" phase standards. - Standardization: Develop reference architectures, solution frameworks, and best practices to ensure scalable, high-quality service delivery. 3. Services Pipeline Development & Progression - Demand Generation: Work with Partner Account Managers to identify service-led opportunities within the partner's existing customer base. - Pipeline Health: Monitor the services pipeline, identifying bottlenecks and providing technical/operational support to progress deals through the lifecycle. - Value Realization: Ensure partners are effectively articulating the value of Cloudflare services to drive higher attach rates. 4. Field Engagement & Acceleration (Accelerate) - Strategic Advisory: Serve as a trusted advisor to partner leadership, optimizing their operational processes and service models for maximum performance. - Cross-Functional Collaboration: Partner with Sales, Solutions Engineering, and Customer Success to align resources and unblock complex technical engagements in the field. - Continuous Improvement: Lead feedback loops between partners and Cloudflare Product teams to drive serviceability improvements and excellence. Required Skills and Experience - Regional Leadership: Proven ability to lead and scale a team of technical services or partner success managers across the diverse APJC landscape. - Partner Expertise: Extensive experience in partner services, post-sales enablement, and driving partner-led GTM strategies. - Executive Presence: Comfortable engaging and influencing C-suite and senior leaders within large partner organizations. - Technical Acumen: Deep understanding of cloud security, networking, and edge computing to guide reference architecture development. - Project Management: Skilled at managing complex, multi-stakeholder projects with a focus on meeting deadlines and driving measurable business outcomes. Why You'll Love This Role:You will play a pivotal role in shaping Cloudflare's services ecosystem, helping our partners grow and succeed while delivering world-class experiences to customers. This is an opportunity to lead impactful initiatives, collaborate with high-performing teams, and contribute to the global expansion of Cloudflare's Authorized Service Delivery and MSSP programs.