Job DetailsJob Location: GA Remote - NA, GA 30339SUMMARY The Customer Experience Specialist (CES) acts as the liaison between members, customers, suppliers, and UniPro staff members. The position’s primary focus is to build and maintain overall relationships with members and customers, allowing for open communication and opportunity resolution. The CES is responsible for carrying out terms outlined in the executed master distribution agreements and ensuring compliance to all agreed upon responsibilities. ESSENTIAL FUNCTIONS Communicates with members and tracks supplier contract information. Responsible for managing master distribution agreements and assuring all triggers and terms are communicated and executed Coordinates information flow between MUG, members, and customers Performs sales analysis in accordance with policy and procedure. Assist in development of customer meeting materials Responsible for identifying areas of opportunity for both members and customers. Conducts customer and member surveys. Coordinates the start-up plan for new customers. Oversees account transitions (new and lost business). Assist in product recovery scenarios Manages product recalls Creative thinker, willing to suggest and research new policies in order to enhance and evolve current responsibilities. SUPERVISION GIVEN AND RECEIVED Reports to the Vice President of Sales and Customer Development INTERNAL/EXTERNAL CONTACTS There is abundant communication with assigned Multi-Unit Group (MUG) accounts, MUG President and Directors, Sales, member principals, member account executives, and suppliers. OTHER FUNCTIONS Attends MUG conferences. Facilitates and participates in group meetings and functions. Suggests procedural enhancements and operating improvements and assists in their development. Performs additional duties as assigned. JOB REQUIREMENTS & QUALIFICATIONS Associates degree or equivalent work experience required. Excellent verbal and written communication skills required. Experience working in a customer-oriented environment with an emphasis on remote communication a plus. Must have excellent attention to detail and be self-motivated with a high degree of initiative. Proficient in Microsoft Office software with expertise in Excel required. Must have the ability to achieve a detailed understanding and knowledge of the reporting application. Results-driven, highly motivated self-starter mentality is required. OTHER REQUIREMENTS Occasional travel, 2-3 times per year Qualifications

GET READY FOR NETFLIX & CHILLING IN BEAUTIFUL GREECE! Athens is a city that combines ancient heritage with modern living, offering a unique and captivating atmosphere. Enjoy a lively nightlife, with bustling bars and clubs that come alive after sunset. Bask in the warm Mediterranean climate, with long summers and mild winters. Experience the genuine hospitality of the Greek people and the laid-back lifestyle. Coming from DACH, you will also find appreciation in a low tax rate, a lower cost of living, and a whole lot of majestic mountains with sea views. And on top of that you will be able to add valuable work experience for the most famous streaming service Netflix to your CV - AND from the comfort of your own home! Click here to read more about moving to Greece. *YOU MUST HAVE A EUROPEAN PASSPORT TO APPLY* We offer: Work from your own home remote within Greece Get 2 extra salaries per year (total of 14 salaries) Performance bonuses Good development opportunities within the company (supervisor, quality analyst, CSR2, trainer) Relocation package (flight, airport pickup, and accomodation) Private health package Real estate agent on our account to help you find an apartment Assistance in opening a Greek bank account, tax paperwork The job: Working in customer support first of all means that you are the first point of contact between the German customers and Netflix. Therefore, you will be representing Netflix as a company and providing professional technical support with whatever inquiries they have - everything from payment issues, launching of new series, forgotten passwords, error messages, and account sharing. Therefore, it is important that you are a problem-solving individual with a positive attitude. You will receive the necessary training before you start handling customers! Your daily work will include tasks like these: Provide the highest level of support to our customers via phone and email on a range of issues Give accurate, valid, and complete information by using the proper procedures Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner Meet and exceed our customer service quality goals, compliance regulations, and productivity targets Create a great customer experience that people value and we are proud of Be responsible for following the direction of the management and providing feedback Your qualifications: 💭 You speak and write German at a native level and you are fluent in English (B2). 🎓 Experience in customer support is a plus but not a must. 💻 You have a basic understanding and level of computer handling skills. Excellent multitasking skills. 💪🏻 You have a desire to learn and advance, and be a curious investigator and problem solver. 🥇 Strong communication skills with excellent phone conversation skills, attentive listening skills. You have good interpersonal relationship building skills. If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!

MAAK JE KLAAR VOOR NETFLIX & CHIL IN HET PRACHTIGE GRIEKENLAND! Athene is een stad waar eeuwenoude geschiedenis gecombineerd wordt met modern leven. Het biedt een unieke sfeer. Dompel je onder in het nachtleven, met bruisende bars en clubs die tot leven komen als de zon onder ons. Geniet van het warme mediterrane klimaat, met lange zomers en milde winters. Ervaar de oprechte gastvrijheid van de Grieken, en hun relaxte levensstijl. Nederlanders zullen ook genieten van het lage belastingtarief, lagere levenskosten en de vele schitterende bergen met uitzicht op zee. Daarnaast kun je ook nog eens waardevolle werkervaring opdoen bij één van de meest beroemde streamingsdiensten, Netflix. Boost je CV en doe dit vanuit de comfort van je eigen huis in Griekenland! Klik hier om meer te lezen over verhuizen naar Griekenland. *JE MOET EEN EUROPEES PASPOORT HEBBEN OM TE SOLLICITEREN* De baan: Werken in de klantenservice betekent dat je het eerste contactpunt bent tussen de Nederlandse klanten en Netflix. Je representeert Netflix als bedrijf en voorziet klanten van professionele technische ondersteuning met welke vraag ze dan ook hebben: van betalingsproblemen, het lanceren van nieuwe series, vergeten wachtwoorden, foutmeldingen en het delen van accounts. Hiervoor zoeken we een probleemoplosser met een positieve instelling. Je zult de benodigde training krijgen voordat je begint met het helpen van klanten! Je dagelijkse werk bestaat uit taken als: - Het voorzien van support naar onze klanten met allerlei problemen, via telefoon en e-mail - Het geven van kloppende en complete informatie door de juiste procedures te volgen - Het opbouwen van een waardevolle relatie, antwoorden van de vragen van de klant op een behulpzame, vriendelijke en professionele manier - Het voldoen aan en overstijgen van onze klantenservice kwaliteitsdoelen, nalevingsvoorschriften en productiviteitstargets - Het creëren van een geweldige klantervaringen, waar mensen blij mee zijn en waar wij trots op zijn - Het verantwoordelijk zijn voor het volgen van de ingeslagen richting door het management en het geven van feedback hierop Wij bieden: - Werk remote vanuit je eigen huis in Griekenland - Krijg 2 extra uitbetalingen per jaar (14 in totaal) - Prestatie bonussen - Goede ontwikkelmogelijkheden binnen het bedrijf (supervisor, kwaliteitsanalist, CSR2, trainer) - Particuliere zorgverzekering - Door ons betaalde makelaar die je helpt met zoeken naar een appartement - Hulp met het openen van een Griekse bankrekening en administratie Jouw kwalificaties: 💭 Je spreekt en schrijft Nederlands op moedertaalniveau en bent vloeiend in het Engels (B2). 🎓 Ervaring in de klantenservice is een plus, maar geen must. 💻 Je hebt een basisbegrip en -niveau van computers. Uitstekende multitasker. 💪🏻 Leergierig, nieuwsgierig en een probleemoplosser 🥇 Communicatief sterk met uitstekende vaardigheden in bellen en aandachtig luisteren. Je kunt goede interpersoonlijke relaties opbouwen. Als je vragen hebt over deze baan, neem dan contact met ons op via info@jobsqd.com. Onze recruiters staan klaar om je te helpen!

Job DetailsLevel: ExperiencedJob Location: Work at Home - Winston Salem, NC 27106Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $18.00 - $18.00 HourlyJob Shift: DayJob Category: Customer ServiceCustomer Service Representative- NC Department of Vital Statistics Reports to: NC Department of Vital Statistics Supervisor Supervises: N/A Summary Statement: The person in this position is responsible for supporting the NC Department of Vital Statistics via a wide range of customer support work-types for help desk and call center. Essential Job Functions Assist business partners, including funeral homes, LHDs, medical certifiers, and registers of deed with technical and system support. Troubleshoot systems and provide technical assistance to business partner users. Assist individuals seeking to place a certificate order. Provide updates on the status of an order. Answer any questions related to general frequently asked questions. Assist individuals related to application requirements. Marginal Job Functions Assist other personnel as time and knowledge permit. Participate in training and meetings as requested. Perform other duties as assigned. QualificationsSkills, Knowledge, and Abilities Must have experience handling confidential end-user information. Must have experience in responding to inquiries via inbound and outbound calls, emails, and tickets. Must be able to work various shifts. Must have excellent communication and interpersonal skills and be a fast learner. Must have the ability to work with autonomy under a consistently changing knowledge base. Education and Work Experience A minimum of one year of call center experience is preferred. An associate’s degree or higher in a related field is preferred. The ability to speak both English and Spanish is a plus. ISO 5.3 Organizational Roles, Responsibilities and Authorities IFB employees have the responsibility and authority to ensure to produce first-quality products that meet customer requirements. EEO Statement In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.