Job Description: Site Reliability Engineer (SRE) Role Overview The Software Engineer / Site Reliability Engineer (SRE) will play a critical role in driving reliability, scalability, and performance for the Banking Solutions, Payments, and Capital Markets platforms. This role blends core SRE principles, performance engineering, and service health management to support large-scale, mission-critical systems. The ideal candidate will help modernize platforms through automation-first practices, data-driven reliability metrics, and proactive performance optimization, ensuring exceptional customer experience and business continuity in a highly regulated environment. What You Will Be Doing Core SRE & Reliability Engineering Design, implement, and operate highly available, resilient, and scalable systems aligned with SRE best practices. Define and manage Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets to balance reliability and delivery velocity. Build and maintain service health dashboards to provide real-time visibility into platform stability and customer experience. Reduce toil through extensive automation of operational workflows, alerts, and remediation activities. Monitoring, Observability & Service Health Design and maintain end-to-end monitoring and observability solutions covering infrastructure, applications, APIs, and user journeys. Implement advanced alerting strategies to reduce noise and improve mean time to detect (MTTD) and mean time to resolution (MTTR). Leverage metrics, logs, and traces to drive root cause analysis and proactive incident prevention. Enable reliability reporting for stakeholders using SLO compliance and service health metrics. Performance Engineering & Testing Lead performance engineering initiatives, including load testing, stress testing, endurance testing, and capacity validation. Identify performance bottlenecks across application, middleware, database, and infrastructure layers. Conduct capacity planning and performance tuning to support business growth and peak traffic scenarios. Partner with development and QA teams to embed performance testing into CI/CD pipelines. Incident Management & Operations Lead and participate in incident response activities, including triage, mitigation, recovery, and post-incident reviews. Drive blameless post-mortems and ensure corrective actions are tracked to completion. Participate in on-call rotations, providing 24x7 support for critical production systems. Continuously improve operational readiness and resilience. Automation, CI/CD & Cloud Operations Design and manage deployment pipelines, configuration management, and environment consistency across lower and production environments. Implement Infrastructure as Code (IaC) practices for repeatable and secure cloud provisioning. Collaborate with DevOps teams to improve deployment reliability, rollback mechanisms, and release safety. Develop and test disaster recovery plans, backup strategies, and failover mechanisms. Collaboration & Governance Work closely with Development, QA, DevOps, Security, and Product teams to align on reliability and performance goals. Ensure platforms meet security, compliance, and regulatory requirements common in financial services. Act as a reliability and performance advocate throughout the SDLC. What You Bring Required Skills & Experience Strong experience in Core SRE practices, including reliability engineering, incident management, and automation. Proven hands-on experience in Performance Engineering / Performance Testing for large-scale distributed systems. Deep understanding and implementation experience with SLI / SLO / Error Budget frameworks. Proficiency in cloud platforms (AWS, Azure, or Google Cloud). Hands-on experience with containerization and orchestration (Docker, Kubernetes). Strong background in monitoring, observability, and logging Tools such as Prometheus, Grafana, Datadog, Splunk, ELK Stack. Experience with CI/CD pipelines (Jenkins, GitLab CI/CD, Azure DevOps). Proficiency in scripting and automation using Python, Bash, Terraform, Ansible. Strong troubleshooting skills across application, infrastructure, and network layers. Experience designing and running incident response and post-mortem reviews. Ownership mindset with accountability for service reliability and customer outcomes. Excellent communication, collaboration, and stakeholder management skills. Nice to Have (SRE+ Skills) Experience with Keptn or similar tools for automated SLO-based quality gates and continuous delivery. Programming experience in Java, especially for debugging, performance profiling, or building automation tools. Familiarity with chaos engineering practices and tools. Experience working in banking, payments, or capital markets domains. Knowledge of security best practices and regulatory compliance in enterprise environment At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

Key Responsibilities • Design, implement, and maintain SRE and DevOps best practices to ensure high availability, performance, and scalability of applications. • Build and manage CI/CD pipelines to enable fast, reliable, and secure software delivery. • Maintain and enhance cloud infrastructure on Microsoft Azure. • Deploy, manage, and troubleshoot containerized applications using Docker and Kubernetes. • Automate infrastructure provisioning, configuration, and operational tasks using scripts and tooling. • Implement and support monitoring, logging, and observability solutions to ensure proactive issue detection. • Collaborate closely with application development, security, and platform teams. • Participate in incident response, root cause analysis, and continuous improvement initiatives. • Promote reliability, resilience, and operational excellence through SRE principles. Required Skills Core SRE / DevOps Skills • Strong understanding of SRE and DevOps concepts, including reliability, scalability, automation, and CI/CD. • Hands-on experience with Microsoft Azure cloud services. • Proficiency with container platforms: o Docker o Kubernetes • Experience with DevOps platforms and version control systems: o Jenkins o Bitbucket o Git o GitHub Actions • Strong automation and scripting skills to reduce manual effort and improve efficiency. • Experience with observability tooling (any major platform) for: o Monitoring o Logging o Alerting Nice to Have Skills SRE / DevOps – Value-Add Skills • Infrastructure as Code (IaC) using Terraform. • Experience with Harness for CI/CD and deployment automation. • Scripting and automation using: o Bash o Python o Ansible • Hands-on experience with observability and monitoring tools such as: o Dynatrace o Prometheus o Grafana At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

Ciklum is looking for a Senior Java Engineer to join our team full-time in Bulgaria. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About the role: As a Senior Java Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. Responsibilities: - Analyze existing Java EE components and document business logic - Design clean, testable Spring Boot services and data access interfaces - Plan and execute MySQL to MongoDB data model transformation - Write unit/integration tests prior to implementation - Execute incremental migration with parallel validation - Ensure performance parity with legacy application Requirements: - Java/Spring Boot - Strong experience building enterprise applications, REST APIs, and data access layers with Spring Data - Jakarta EE/Java EE - Ability to analyze and deconstruct legacy Java EE components (EJBs, JPA, CDI) - MySQL - Deep understanding of relational data models and query optimization - MongoDB - Experience with NoSQL patterns, document modeling, and Spring Data MongoDB - TDD/Unit Testing - Proven track record writing comprehensive test suites before implementation (JUnit, Mockito, Testcontainers) Desirable: - Python - For scripting, automation, and migration tooling - LLM/AI Tools - Experience leveraging AI for code analysis, conversion assistance, and documentation generation - Kafka - Understanding of event-driven architectures for data synchronization - Docker/Kubernetes - Familiarity with containerized deployments What`s in it for you? - Regular salary reviews based on performance - Corporate events: webinars, offline parties, and meetups - Internal Mobility Program - Tailored education path (including full access to Udemy, certifications, etc.) - 25 paid days off: 20 business days of vacation per calendar year + 5 undocumented sick leave days - Additional health insurance - 100% company-covered Multisport card, with discounts available for family members About us: At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. Since expanding to Bulgaria in 2022, we’ve been building a fast-growing team that thrives on learning, collaboration, and innovation. Join us on this exciting journey and help shape the future of our delivery center. Want to learn more about us? Follow us on Instagram, Facebook, LinkedIn. Explore, empower, engineer with Ciklum! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

Ciklum is looking for a Senior Java Engineer to join our team full-time in Bulgaria. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About the role: As a Senior Java Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. Responsibilities: - Analyze existing Java EE components and document business logic - Design clean, testable Spring Boot services and data access interfaces - Plan and execute MySQL to MongoDB data model transformation - Write unit/integration tests prior to implementation - Execute incremental migration with parallel validation - Ensure performance parity with legacy application Requirements: - Java/Spring Boot - Strong experience building enterprise applications, REST APIs, and data access layers with Spring Data - Jakarta EE/Java EE - Ability to analyze and deconstruct legacy Java EE components (EJBs, JPA, CDI) - MySQL - Deep understanding of relational data models and query optimization - MongoDB - Experience with NoSQL patterns, document modeling, and Spring Data MongoDB - TDD/Unit Testing - Proven track record writing comprehensive test suites before implementation (JUnit, Mockito, Testcontainers) Desirable: - Python - For scripting, automation, and migration tooling - LLM/AI Tools - Experience leveraging AI for code analysis, conversion assistance, and documentation generation - Kafka - Understanding of event-driven architectures for data synchronization - Docker/Kubernetes - Familiarity with containerized deployments What`s in it for you? - Regular salary reviews based on performance - Corporate events: webinars, offline parties, and meetups - Internal Mobility Program - Tailored education path (including full access to Udemy, certifications, etc.) - 25 paid days off: 20 business days of vacation per calendar year + 5 undocumented sick leave days - Additional health insurance - 100% company-covered Multisport card, with discounts available for family members About us: At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. Since expanding to Bulgaria in 2022, we’ve been building a fast-growing team that thrives on learning, collaboration, and innovation. Join us on this exciting journey and help shape the future of our delivery center. Want to learn more about us? Follow us on Instagram, Facebook, LinkedIn. Explore, empower, engineer with Ciklum! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.