ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency. We partner with international US clients and integrate our staff members directly within our clients' operations. We focus on long-term placements where you contribute directly to the client's success. As our operations grow, we're looking for an experienced Operations Team Leader to join our remote team and take ownership of agent performance across multiple USA-client accounts. PLEASE NOTE: - Working Hours: Mon – Fri 9:00am – 6:00pm EST (16:00pm – 01:00am OR 15:00pm - 00:00am South African Time, depending on daylight savings in the USA), however must be flexible to work overtime and be available over weekends if needed. - Work Environment: This is a fully remote working role. - You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered. What you'll actually be doing: You'll be managing a portfolio of multiple client accounts (+-10-15) simultaneously, with a total agent headcount of approximately 20-40 remote agents. Each client has their own KPIs, phone systems, reporting tools, and operational requirements — and your job is to keep all of it running smoothly. On any given day, that means: - Monitoring agent productivity, attendance, and performance in real time across multiple platforms - Coaching and supporting agents to meet client-specific KPIs and quality standards - Communicating directly with US-based clients regarding agent performance, issues, and updates - Managing reporting across different client systems and tools - Identifying performance gaps early and acting on them — not waiting to be told - Supporting agent onboarding and training as new business comes on - Escalating issues appropriately and following through until resolved This is a high-accountability role. You will be the operational backbone between our clients and our agents.

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency. We partner with international US clients and integrate our staff members directly within our clients' operations. We focus on long-term placements where you contribute directly to the client's success. As our operations grow, we're looking for an experienced Operations Team Leader to join our remote team and take ownership of agent performance across multiple USA-client accounts. PLEASE NOTE: - Working Hours: Mon – Fri 9:00am – 6:00pm EST (16:00pm – 01:00am OR 15:00pm - 00:00am South African Time, depending on daylight savings in the USA), however must be flexible to work overtime and be available over weekends if needed. - Work Environment: This is a fully remote working role. - You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered. What you'll actually be doing: You'll be managing a portfolio of multiple client accounts (+-10-15) simultaneously, with a total agent headcount of approximately 20-40 remote agents. Each client has their own KPIs, phone systems, reporting tools, and operational requirements — and your job is to keep all of it running smoothly. On any given day, that means: - Monitoring agent productivity, attendance, and performance in real time across multiple platforms - Coaching and supporting agents to meet client-specific KPIs and quality standards - Communicating directly with US-based clients regarding agent performance, issues, and updates - Managing reporting across different client systems and tools - Identifying performance gaps early and acting on them — not waiting to be told - Supporting agent onboarding and training as new business comes on - Escalating issues appropriately and following through until resolved This is a high-accountability role. You will be the operational backbone between our clients and our agents.

Senior Operations Executive (healthcare market research) Remote based Hours: 3pm to 12am PST About Us: At Branding Science Research, we're not just another consultancy - we're pioneers in the fusion of behavioural, marketing, and data sciences. Our global insights-driven approach empowers pharmaceutical brands, portfolios, and early-stage assets with strategies that set industry standards. The Role: Senior Operations Executive (Remote) Are you a detail-oriented individual with a passion for healthcare market research? We're seeking a Senior Operations Executive to join our Philippines-based team, supporting the execution of groundbreaking projects for clients across the United States and Europe. Responsibilities: - Manage diaries for meetings and fieldwork services, ensuring seamless coordination. - Develop and execute project-related administrative tasks, including screeners, discussion guides, analysis planning, report setup and quality control, and project documents. - Oversee data review and management processes with precision. - Collaborate closely with the Operations Manager to ensure project tasks are efficiently and accurately completed. - Provide mentorship, support, and training to Operations Executives. - Learn and utilise project management software to track and streamline project workflows. Experience Required: - Prior experience in a market research agency, with a proven track record with scheduling, fieldwork logistics, and delivering/reviewing materials across the project lifecycle. - Ability to thrive in a fast-paced environment, managing multiple projects while maintaining exceptional quality and accuracy. - Ability to manage tasks for either qualitative or quantitative market research projects - Proficiency in Microsoft Office suite. - Desirable: Experience in pharmaceutical market research projects. Why Join Us: - Remote Flexibility: Work from the comfort of your own home, with hours from 3pm to 12am PST. - Innovative Environment: Join a team at the forefront of insight-led consultancy, where your contributions make a tangible impact. - Professional Development: Access ongoing training and mentorship opportunities to support your career growth. - Global Reach: Collaborate with clients and colleagues from around the world, gaining exposure to diverse perspectives. Apply Now: Ready to take your career to the next level? Don't miss this opportunity to join our dynamic team. Submit your application today and become part of our journey towards redefining healthcare market research.

• support cost management programs to reduce medical claim expenses • gather data and compile cost analyses to identify cost-saving opportunities and cost reduction strategies to achieve financial goals