Serving Clients in VA, WV, DE, MD, NC, PA, FL, and Washington D.C.
Experienced Call Center Mortgage Loan Officer
Location
Florida + 7 moreAll locations: Florida | Maryland | Michigan | Pennsylvania | Texas | Virginia | Washington | West Virginia
Posted
233 days ago
Salary
$50K - $200K / year
Seniority
Senior
Job Description
Experienced Call Center Mortgage Loan Officer
Coldwell Banker Premier
• Handling live inbound transfers and outbound calls from pre-qualified leads • Following up with AI-scheduled appointments — no cold calling • Delivering a consultative experience with a focus on closing on the first call • Working exclusively on refinance transactions (rate and term and cash out) • Leveraging our tools and support to streamline your sales process — all from your home office
Job Requirements
- MUST BE INDIVIDUALLY LICENSED IN VA, MD, DE, WV, FL, DC, MI, TX, PA (at least 3 of these states)
- must have strong refinance experience
- Proven track record of closing loans quickly and efficiently
- Excellent phone communication and persuasion skills
- Confidence and competence in a commission-only environment
- Highly self-motivated, organized, and coachable
Benefits
- Dental insurance
- Health insurance
- Opportunity for advancement
- Vision insurance
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• Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards call to appropriate personnel. • Research member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs). • Documents calls in a customer relationship management (CRM) ticketing solution, resolves member requests/inquiries and updates CRM history with results of inquiry to include proper documentation. • Interfaces with team personnel, management, and customers in reference to customer service issues. • Conducts outbound calls to members in response to customer direction or other business needs.

