Role Description The Patient Navigator serves as the first point of contact for patients, managing incoming calls with professionalism and compassion. In this role, the Navigator conducts phone-based assessments to gather medical history and symptoms, evaluates the urgency of patient concerns, and guides individuals to the most appropriate level of care or department. This position also plays a key communication role by relaying information between patients and healthcare teams to ensure coordinated, seamless care across the health network. Essential Duties & Responsibilities - Patient Interaction - Answer and manage incoming calls in a professional and courteous manner. - Greet patients warmly and assist them with inquiries or direct them to the appropriate department. - Patient Assessment - Conduct a thorough assessment of patients’ health concerns over the phone. - Gather relevant medical history, symptoms, and other pertinent information to determine the urgency and nature of the medical issue. - Determine the appropriate level of care needed and guide patients to the most suitable healthcare resources. - Communication - Relay messages and information between patients and healthcare teams. - Collaborate with other staff members to ensure seamless communication within our health network. Requirements - High School Diploma or equivalent - Exceptional customer service skills - Organized and effective communicator - Ability to maintain confidentiality and handle sensitive information - Proficient in using computer systems and electronic health records - Strong problem-solving skills - Previous experience in a medical office or healthcare setting is preferred - Team player with a positive attitude Work Schedule - Part Time role working the following shifts: - Mon - Thur 1:00 pm - 5:00 pm CST - Sun 6:00 pm - 12:00 am

Role Description The Patient Enrollment Specialist I is responsible for new and existing patients. This role involves outreach to patients, explaining the benefits of our programs, and guiding them through the enrollment process. Location: Virtual - This role enables associates to work virtually full-time, with the exception of required in-person training sessions (when indicated), providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law. How you will make an impact: - Reviewing and prioritizing patient census. - Reaching out to patients to explain services and enrolling them into the appropriate programs based on the line of business. - Coordinate with internal teams, including clinical and care coordination teams, to ensure seamless patient onboarding. - Meet or exceed enrollment targets and key performance indicators. - Providing support by addressing inquiries and scheduling the initial and annual appointments. - Enters documentation into the designated systems. Qualifications - Requires a HS diploma or equivalent. - 1 year of experience in call center, sales, health care or customer focused environment; or any combination of education and experience which would provide an equivalent background. Requirements - Job Level: Non-Management Exempt - Job Family: CUS > Care Support Benefits - Market-competitive total rewards. - Merit increases. - Paid holidays. - Paid Time Off. - Incentive bonus programs (unless covered by a collective bargaining agreement). - Medical, dental, vision benefits. - Short and long term disability benefits. - 401(k) + match. - Stock purchase plan. - Life insurance. - Wellness programs. - Financial education resources.

• Create individualized discharge plans with patients, families, and the care team. • Coordinate care with providers, rehab facilities, and home health agencies. • Monitor patient progress and adjust plans as needed. • Educate and empower patients and families for self-care and follow-up. • Advocate for patient needs and connect them to community support services. • Participate in care conferences, quality improvement initiatives, and interdisciplinary collaboration.

• Support the phased migration of content from SharePoint (Agent Notebook) and other knowledge sources to the Right Answers platform, including formatting, identification and publishing. • Develop and maintain cheat sheets, process guides and best-practice documentation for agents, ensuring clarity, consistency and compliance with standards. • Collaborate with subject-matter experts, process owners and training teams to gather required information and translate complex procedures into user-friendly knowledge tools. • Support knowledge governance by applying taxonomy standards, version control and feedback mechanisms to ensure content is up-to-date and effective.