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Technical Customer Support with a difference
Operation Manager – Microsoft M365
Location
India
Posted
102 days ago
Salary
0
Seniority
Lead
Job Description
Operation Manager – Microsoft M365
Gigmo Solutions
• Creating strategies with senior management and develop policies that will correlate with the organization goal. • implementing effective processes and standards. • Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters. • You are required to manage team operations, create new solutions, leveraging and, where needed, adapting existing methods and procedures • You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change • You will be responsible for providing guidance to our in-house Management Trainee • Should keep a close track of the NSAT Scores and the productivity of the team members • You are required to induct new joiners i.e Engineers and Team Leader about the technical support process. • Responsible for management of critical and complex changes wherever applicable • Initiate and drive continuous service improvement plans. • Identification and communication of potential risks and dependencies in timely manner to stake holders • Responsible for Performance management, career development and retention of the team members • Should have an innovative and transformational mindset to identify opportunities to optimize processes ** **
Job Requirements
- Graduate with minimum 8 years of Experience as operation head/manager in Technical Support process (Microsoft M365)
- Concierge LOB is preferred.
- Work Location- Work from Home
- Shift Timings - Rotational
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