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INVICTA SOFTWARE

The only fully integrated SecOps solution providing customers with a modular, customized cyber security platform

IT Support Specialist

IT SupportIT SupportFull TimeRemoteSeniorTeam 11-50Since 2014H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

55 days ago

Salary

$50K - $65.7K / year

Seniority

Senior

Associate DegreeExperience acceptedEnglishMacOS

Job Description

IT Support Specialist

INVICTA SOFTWARE

• Provide timely and effective technical support to end-users across hardware, software, and network issues. • Maintain and optimize IT systems to ensure maximum uptime and performance. • Collaborate with cross-functional teams to implement technology solutions that support business goals. • Respond promptly to IT support requests via phone, email, or ticketing system. • Troubleshoot and resolve hardware, software, and network problems for employees. • Install, configure, and maintain computer systems, peripherals, and software applications. • Assist with user account management, including access permissions and password resets. • Document support activities and maintain accurate records of issues and resolutions. • Support IT projects including system upgrades, deployments, and migrations. • Ensure compliance with company IT policies and security protocols. • Provide training and guidance to users on best practices and software usage.

Job Requirements

  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
  • Proven experience in IT support or help desk roles.
  • Strong knowledge of Windows and macOS operating systems.
  • Familiarity with common software applications, networking concepts, and hardware troubleshooting.
  • Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
  • Effective communication skills, capable of explaining technical concepts to non-technical users.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are a plus.

Benefits

  • Competitive salary and comprehensive benefits package.
  • Opportunities for professional growth and ongoing training.
  • 401(k) with company match.
  • Collaborative and inclusive company culture.
  • Flexible work arrangements and supportive work-life balance.
  • Access to cutting-edge technology and tools.

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