Location: 2727 N Central Ave, Phoenix, Arizona 85004 United States of America U-Haul is looking for an organized, friendly, and motivated call center representative who can work out of our Phoenix office or remote! This position entails helping customers book, edit, reschedule, and/or cancel Moving Help services via phone, chat, and email. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers. SHIFT SCHEDULE: Part-time and Full Time Available - Days Vary: Monday through Sunday - Hours Vary: 6:00 a.m. - 4:00 p.m. - Initial training hours: Monday-Friday 7:30am–4pm for four weeks. - Holidays Compensation: $15.00/Hr Customer Support Specialist Responsibilities: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through phone calls, chats, and emails. - Acknowledging and resolving customer complaints. - Processing, rebooking, and modifying orders. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating and coordinating with colleagues and supervisors as necessary. - Providing feedback on the efficiency of the customer service process. - Ensure customer satisfaction and provide professional customer support. Customer Support Specialist Requirements: - High school diploma or GED. - Ability to stay calm when customers are stressed or upset. - Comfortable using computers. - Experience working with customer support. Perks of joining the U-Haul fleet: Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be. Here are just some of the programs U-Haul has available: - Full Medical coverage - New indoor fitness gym - Onsite medical clinic for you and your family - Career stability - Opportunities for advancement - Valuable on-the-job training - Prescription plans - Dental & Vision Plans - Business and travel insurance - YouMatter Employee Assistance Program - Paid holidays, vacation, and sick days - Employee Stock Ownership Plan (ESOP) - 401(k) Savings Plan - Life insurance - Critical Illness/Group Accident - 24-hour physician available for kids - Subsidized gym/ membership - MetLaw Legal program - MetLife auto and home insurance - Discounts on cell phone plans, hotels, and more - LifeLock identity Theft - Tuition reimbursement program - Free online courses for personal and professional development at U-Haul University - Savvy consumer wellness programs- from health care tips to financial wellness - U-Haul federal credit union U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: Regional Hospital Billing Job Summary: The Revenue Cycle Billing Coordinator is responsible for evaluating and managing revenue cycle operations to ensure effective and compliant billing and reimbursement processes. This role designs, executes, and implements billing procedures, oversees program development, and supports continuous improvement initiatives that impact a significant segment of the organization. . KEY RESPONSIBILITIES - Assist with designing, planning, and implementing billing procedures and systems to support new and existing services. - Provide training and ongoing guidance to staff involved in billing and revenue cycle functions. - Promote program growth and scalability to support organizational expansion. - Handles claim processing, including payments, adjustments, refunds, denials, and outstanding balances from both patients and insurers. - Acts as a point of contact between insurance providers, third-party payers, and administrative staff. - Evaluates financial data to detect, reconcile, and resolve trends that lead to incorrect or missing reimbursements. - Conducts comprehensive account audits and manages other complex tasks and projects. - Performs additional duties as assigned, in accordance with the general scope of the role. TECHNICAL CAPABILITIES - Revenue Cycle (Intermediate): Knowledge of the financial process to track patient care from registration and scheduling to the final payment of a balance. - Problem Solving (Intermediate): Uses critical thinking and process improvement, identifies root causes, creates future state, coaches and mentors, development of solutions and action plans with a sustainability plan. Applies appropriate tools to address issues. - Communication of Results (Intermediate): Communicates results and recommendations to customers in a concise and non-technical format. Clearly states implications and potential next steps. Presents analysis, ideas, and findings using the appropriate data visualization and presentation tools [such as Word, Excel, Tableau, and PowerPoint]. - Quality Assurance (Novice): Understands the goal of increasing organizational productivity and individual performance by making the products and services within your work assignments more efficient and more effective. - Regulatory Compliance (Intermediate): Demonstrates knowledge of the appropriate rules and regulations and apply them in difficult, stressful and complex situations. Able to interpret and explain rules and regulations that are ambiguous or unclear. Directs others in interpreting rules and regulations on the job and trains others in them. - Business Results (Intermediate): Ability to achieve business results while focusing on quality, customer satisfaction, and stewardship. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. Core Accountabilities: Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members. Core Capabilities : Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements. Position Qualifications: Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: 3 years Education: High School Diploma or GED (Required) Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.

• Oversee team in its day-to-day activities while adhering to the firm’s policies and procedures • Train employees on policies relating to billing and collections • Ensure accurate generation and timely submission of client invoices • Oversee research and resolution of all invoice rejections • Review new contracts and incorporate them into billing systems • Oversee quality control functions for billing and collections • Provide leadership regarding resolution of issues • Maintain open communication with billing attorneys and assistants • Lead process improvement efforts in billing processes • Assist with month-end and year-end closings • Identify staff developmental needs and provide guidance and training

Role Description The job profile for this position is Sales (IC) Advisor, which is a Band 4 Senior Contributor Career Track Role. Join our team as a Regional Specialist supporting Blood Disorders, where your work directly impacts patients navigating complex and often life‑changing therapies. In this role, you will partner closely with prescribers, hospitals, and community stakeholders to strengthen referral pathways, improve access, and support patient‑centered care. By combining relationship‑driven engagement with data‑informed insights, you will help drive sustainable growth while advancing meaningful clinical outcomes. - Serve as the primary regional contact for physician offices, hospitals, referral sources, manufacturing partners, and community stakeholders within the assigned territory. - Support prescriber offices by providing education, operational resources, and guidance that improve referral efficiency and patient access to therapy. - Achieve quarterly and annual admit targets through consistent engagement, opportunity identification, and proactive territory management. - Conduct regular in‑person and virtual interactions to build strong, trusted relationships with prescribers and care teams. - Partner cross‑functionally with Account Directors, Payer Teams, Operations, Patient Access, and clinical teams to align on solutions that support both business objectives and patient outcomes. - Collaborate with 340B Account Directors to support pull‑through efforts and strengthen overall account partnerships. - Leverage analytics tools, including Salesforce, MAP, and Tableau, to evaluate territory trends, identify growth opportunities, and maintain measurable engagement across priority accounts. - Support community engagement initiatives and participate in blood disorder–focused events within the region. - Promote approved educational and marketing materials to ensure consistent, aligned messaging across assigned accounts. Qualifications - Relevant experience supporting provider‑facing roles such as account management, sales, or healthcare operations. - Demonstrated ability to build strong relationships with prescribers, clinical partners, or patient support environments. - Strong organizational and planning skills with the ability to manage multiple priorities effectively. - Ability to interpret data and translate insights into actionable territory strategies. - Clear, professional communication skills and the ability to collaborate effectively across teams. - Ability to travel regionally as required to support business needs. Requirements - Bachelor’s degree in Healthcare, Business, or a related field (preferred, not required). - Experience working with referral‑driven care models or complex therapeutic environments. - Bilingual English/Spanish skills to support communication with prescriber offices and patient communities. - Proficiency with Microsoft Office 365 tools, including Excel, PowerPoint, and Word. - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Benefits - Comprehensive range of benefits focused on supporting your whole health. - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of your employment. - 401(k) plan. - Company paid life insurance. - Tuition reimbursement. - A minimum of 18 days of paid time off per year and paid holidays.