Job Closed

This listing is no longer active.

Metropolitan Jewish Health System logo
Metropolitan Jewish Health System

The Metropolitan Jewish Health System, or MJHS, is a non-profit network of health agencies and programs working for the Greater New York area. It consists of ad

Member Services Representative

Location

United States

Posted

78 days ago

Salary

$41K - $45K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Member Services Representative

Metropolitan Jewish Health System

Overview The challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients' and members' needs. These high-quality healthcare plans are designed to help keep people independent and living life on their own terms. The MJHS Difference At MJHS, we are more than a workplace; we are a supportive community committed to excellence, respect, and providing high-quality, personalized health care services. We foster collaboration, celebrate achievements, and promote fairness for all. Our contributions are recognized with comprehensive compensation and benefits, career development, and the opportunity for a healthy work-life balance, advancement within our organization and the fulfillment of having a lasting impact on the communities we serve. Benefits include: - Tuition Reimbursement for all full and part-time staff - Generous paid time off, including your birthday! - Affordable and comprehensive medical, dental and vision coverage for employee and family members - Two retirement plans! 403(b) AND Employer Paid Pension - Flexible spending - And MORE! MJHS companies are qualified employers under the Federal Government’s Paid Student Loan Forgiveness Program (PSLF) Responsibilities Responds to member and provider inquires and requests concerning benefits, claims and complaints within a call center environment in order to ensure high quality customer service to members and providers. Receives calls from members and providers. Responds to customers complaints and grievances. Records all calls and detail. Receives requests for adjustments on claim issues. Receives requests for disenrollment. Qualifications - High School Diploma - Minimum 6 months call center experience - Microsoft Word - Excellent skills in telephone communication and a professional demeanor - Ability to manage multiple tasks and work consistently in a fast-paced environment Min USD $41,000.00/Yr. Max USD $45,000.00/Yr.

Related Job Pages

More Client Services Representative Jobs

Full TimeRemoteTeam 11-50

Remote Client Advisor About the Role: Nuvant is hiring Remote Client Advisors to help individuals and small businesses explore personalized financial solutions. In this role, you’ll connect with prospects, learn about their needs, and provide guidance on the services that best fit their goals. Core Responsibilities - Initiate outbound calls and respond to inbound client inquiries - Conduct needs assessments to understand personal or business objectives - Recommend appropriate services and walk clients through the onboarding process - Manage follow-up outreach and relationship-building activities - Maintain accurate CRM records and activity logs Qualifications - High school diploma or college degree preferred - Strong communication and interpersonal skills - Ability to build rapport quickly and guide conversations toward a clear next step - Self-motivated, organized, and comfortable working remotely - Previous experience in sales, business development, or client services is a plus What We Offer - Competitive base salary plus performance-based bonuses and incentives. - Access to comprehensive benefits package including medical, dental, vision, 401k, and paid time off. - Fully remote environment with flexible scheduling options - Advancement opportunities and growth potential - A professional and collaborative remote culture

United States
$65K - $80K / year
Siemens Healthineers logo

Head of Enterprise Services, Central Zone

Siemens Healthineers

We pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Full TimeRemoteTeam 10,001+H1B No Sponsor

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. This is a role well suited to an ambitious professional, looking for the next step in their career. As the Enterprise Services Central Zone Head, you will be working across the Healthineers overall portfolio in close collaboration with the Head of AM Enterprise Services, Imaging, Diagnostics, Healthcare Technology Management, Point of Care, Varian, ECG and Customer Services Leadership. You will be responsible for: - Develop Enterprise Services Central Zone growth strategy and partnerships by analyzing current state of the business, identify risks and opportunities, and develop go-to-market plan specific to the zone. - Enable the growth of the Siemens Healthineers Enterprise Services Central Zone business through the identification of new growth opportunities, unique customer partnerships and development of business plans to support the ES P&L goals by leveraging understanding of the current healthcare environment and Siemens Healthineers portfolio of products and services. - Continue to identify & lead strategic initiatives such as Value Partnership as well as enabling growth with the ES Central Zone Strategic Corporate Accounts (SCA). - Define and oversee the business process for continuous funnel development, offer execution and direct sales support of the filed sales team. Collaborate with Sales in customer negotiation and contract finalization for all ES related opportunities. - Build and manage a process for effective partnership and contract execution in conjunction with the local field teams, particularly Solutions Implementation and Customer Services. - Responsible for the full P&L (revenue, cost & margin) with ownership for increasing revenue and margin; and optimizing cost structures and achieving productivity targets. - Drive customer retention/renewals & growth of ES. This position may suit you best if you are familiar with what is below, and would like to do develop your career with Siemens Healthineers Required competencies: - Knowledge of the healthcare industry including current trends, challenges and regulatory activity which may affect Siemens Healthineers customers with distinct knowledge and experience working within the United States healthcare market incl. direct C-Suite sales. - Deep understanding of healthcare technology, digital platforms and their impact supporting the workflow in a healthcare institution - Knowledge of financial models and solutions geared towards customer specific situations. - Experience navigating and collaborating successfully in matrix organization - Required ability to build successful and sustainable relationships across the different Healthineers internal stakeholders as well as customers. - Demonstrated expertise and success in leading the development of a Healthcare C-Suite strategic partnership, incl. successful executive level presentation skills. - Bachelor’s degree or equivalent experience required. - Minimum of 15 years’ experience in the field of medical technology or healthcare operations - Willingness and flexibility to travel within the region of coverage and occasionally beyond up to 50% Leadership competencies: - Visionary Leadership: Ability to inspire and align teams around a shared vision, driving organizational success amidst complex challenges. - Strategic thinking: Capacity to think strategically and develop a zone specific strategy, anticipate market shifts, and capitalize on emerging opportunities to drive sustainable growth. - Decision Making: demonstrated skills in making high-stakes decisions, and ensuring decisions align with Americas Enterprise Services overall strategy - Talent Management: develop talent in own organization as well cultivating a diverse & inclusive high-performing team culture. - Ethical Leadership: holds integrity, transparency, and ethical standards in all business dealings, serving as a role model for ethical behavior. Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here. The base pay range for this position is: $240,000 - $330,000 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here. Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here. Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.” Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

United States
$240K - $330K / year
Full TimeRemoteTeam 1,001-5,000H1B No Sponsor

• Prepares premium allocations • Prepares and updates draft renewal proposals • Prepares documents for presenting risks to market • Prepares applications, summaries of insurance, and other coverage related documents • Assists client service teams in the preparation of presentation materials • Analyzes and summarizes complex data and compiles reports without supervision • Records data into appropriate insurance company and firm software programs • Processes complex audits and complete audit worksheets • Reviews contract requirements for complex cert requests • Reviews quotes in depth • Quotes flood and builder's risks policies as requested by an Account Manager • Handles processed based quoting for assigned book i.e. NFIP, bonds, small builder's risk • Handles the renewing of bonds and flood policies • Identifies and follows up on binding subjectivities • Trains and mentors other Analysts • Completes special projects as assigned • Looks for opportunities to improve the firm, business segment and processes • Brings issues and discrepancies to the attention of appropriate leadership

United States
Job Closed
Full TimeRemoteTeam 11-50

About This Job: We’re looking for an Client Relations Associate who is passionate about client experience, proactive support, and relationship building. This role will focus on managing a portfolio of clients, ensuring they receive white-glove service while driving satisfaction, retention, and long-term value. You’ll be the face of our service delivery to your clients; connecting them to the right technical resources, keeping them informed, and advocating for their success. You’ll work closely with our Senior Client Relations Manager, who will support your onboarding and development. This is a remote position, but candidates must be able to work standard business hours in the Pacific Time Zone. What You’ll Do: - Own the relationship with an assigned book of clients, serving as their main point of contact. - Conduct regular check-ins to maintain alignment and satisfaction. - Proactively monitor service performance, ticket trends, and client engagement. - Collaborate with our technical team to ensure smooth service delivery and issue resolution. - Identify and surface upsell or growth opportunities to the Senior Client Relations Manager. - Manage the renewal process and support contract updates. - Assist in onboarding new clients and ensuring a smooth handoff to technical teams. - Maintain accurate notes, updates, and tasks within our documentation systems. About You: - 2+ years of experience in Account Management, Client Success, or a client-facing role (preferably in tech, MSP, SaaS, or IT services). - College degree in communications, psychology, English, or related field preferred. - Exceptional communication skills; clear, polished, and client-friendly. - Strong organizational habits and ability to manage multiple accounts at once. - A proactive, solution-oriented mindset. - Experience with tools like JIRA/ticketing systems is a plus. - Comfortable working independently in a fast-paced environment. Benefits: ❤️‍🩹 Health Benefits - 100% covered health, dental and vision insurance for you, 50% for dependents - Paid Parental Leave - HSA/FSA eligibility - Access to a variety of mental health programs 💸 Compensation, Rewards & Recognition - 401(k) + 4% company matching 🌴 Balance - Flexible Time Off 📚 Learning & Development - Flexible certification and learning stipends and reimbursements 🤝 Culture - Biannual company retreats - Social events - Wellbeing events and programs ➕ Extras - Home internet and mobile reimbursement - Monthly meal stipend - Commuter benefits - Onsite meals and snacks - Dog-friendly office Interview Plan - Round 1 - Phone call with recruiter - Round 2 - 45 min zoom call with hiring manager - Round 3 - 45 min with Service Manager - Final Round - Mock Client Activity Commitment to Diversity: Network Right best serves our employees, as well as our clients, when we foster a diverse, equitable, and inclusive workplace. We value the perspectives of employees with different backgrounds and experiences. Network Right has dedicated itself to the principle that the quality of its work and the continued growth of its business are enhanced by implementing internal policies and practices aimed at ensuring that each individual has an equal opportunity to succeed regardless of their background and identity.

United States
$55K - $70K / year