• Acts as a liaison between Ventra Health and clients in terms of communication and information exchange • Manages all aspects of the clients’ account to maximize collections • Provides contracted management services, where applicable, and minimize problems • Works directly with various stakeholders to resolve escalated issues • Leads recurring client meetings to review performance and drive client satisfaction • Serves as the primary point of contact for assigned clients, • Proactively analyzes radiology RCM performance • Coaches, mentors, and develops Client Success team members • Collaborates with cross-functional teams to support client performance and initiatives • Supports new client implementations, ensuring smooth onboarding and clear communication

Results-driven marketing agency focused on helping Social Security Disability (SSD) law firms grow through strategic TV and digital marketing, automation, and lead generation. We operate in a fast-paced, performance-driven environment where client experience, communication, and execution are critical to success. Location: Remote U.S or Canada-based Job Summary: We are seeking a Customer Success Specialist to serve as the primary point of contact for client communication and a key connector between our clients and internal teams. This role is ideal for someone early in their career who is organized, responsive, and people-oriented, and who thrives in a fast-paced, client-facing environment. You will not be responsible for developing strategy—instead, you will ensure that communication is clear, consistent, and that client needs are effectively relayed, tracked, and supported across teams. This position also offers a growth path into sales or account leadership roles based on performance. Responsibilities - Serve as the main point of contact for all client communication (email, phone, messaging, Zoom, Teams) - Build strong, professional relationships with clients through consistent and proactive communication - Schedule and participate in client check-ins, follow-ups, and status updates - Act as a liaison between clients and internal teams (Marketing, Operations, Delivery) to ensure alignment and follow-through - Track client requests, updates, and communication in CRM systems (e.g., Pipedrive) - Ensure client deliverables, updates, and reports are communicated in a timely and organized manner - Gather client feedback and relay it to the appropriate internal teams - Support client satisfaction through responsiveness, organization, and follow-through - Assist in identifying opportunities to enhance the client experience Qualifications - Bachelor’s degree in Business, Marketing, Communications, or related field (preferred but not required) - 1–3 years of experience in customer service, client support, or a client-facing role - Recent graduates are encouraged to apply - Experience in retail, hospitality, or other customer-facing environments is a plus - Strong communication and interpersonal skills - Highly organized with strong attention to detail and follow-through - Comfortable managing multiple conversations and priorities simultaneously - Professional, positive, and solutions-oriented mindset - Familiarity with CRM tools (e.g., Pipedrive) is a plus

Customer Success Manager Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Learn more at www.stradaglobal.com The Role The Customer Success Manager (CSM) is accountable for end-to-end client success for a client supported within a Strategic POD. This role is responsible for customer relationships and P&L management of (a) strategic account(s). The CSM acts as the primary client owner, ensuring service excellence, operational stability, contractual adherence, and long-term value realization globally. The CSM owns service governance, service delivery, and cross functional execution. Partnering closely with Country Team Leads, AMO, AMS, ITCSO’s, HR Tech Leads, Country Knowledge Centers of Excellence (CoEs), Client Execs (CE’s), and Sales, the CSM ensures a seamless, high-quality client experience that drives Client retention and reference-ability, NPS, and profitability. Key Responsibilities Customer Relationship & Governance Leadership - Serve as the primary point of accountability for assigned client, owning overall health relationship, satisfaction, and service outcomes. - Act as a trusted advisor to senior client stakeholders by understanding business priorities, risk areas, and transformation opportunities. - Lead client governance routines including operational reviews, SLA tracking, QBRs, and escalation management. - Ensure adherence to contractual commitments, service scope, and governance cadence across all countries in scope. At Strada, our values guide everything we do: - Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed. - Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right. - Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more. - Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions. - Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right. Benefits At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process. Our commitment to Diversity and Inclusion Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success. Equal Employment Opportunity Statement Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodation for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter. Authorization to work in the Employing Country To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada. Service Oversight & Delivery Assurance - Provide end-to-end oversight of service delivery across assigned clients. - Partner with Country Operations Leads and Teams to ensure timely, accurate, and compliant service execution. - Monitor delivery performance, controls, and audit readiness; proactively address risks or systemic issues. - Coordinate resolution of complex, cross functional issues impacting service quality or client confidence. Operational & Cross Functional Coordination - Collaborate with AMO and technical teams to resolve application, integration, or configuration challenges. - Work with Country Knowledge CoEs to ensure alignment with country specific regulations and legislative updates. - Drive consistency, standardization, and best practices across regions, while accommodating local requirements. - Contribute to POD level initiatives including automation, process improvements, and service model evolution. Commercial & Financial Accountability - Own the Client P&L and improve both top and bottom lines. - Support revenue retention and growth by identifying expansion opportunities and partnering with Sales and Account Executives. - Review and manage change requests (CRs), ensuring scope, pricing, and execution align with contractual terms. - Oversee billing validation, revenue tracking, and cost awareness in collaboration with Finance and POD leadership. - Provide insight and input into account planning, forecasting, and long-term client strategy. Leadership & Stakeholder Management - Influence and orchestrate cross functional teams with / without direct line management authority. - Support effective resource planning and escalation across operational teams. - Promote a culture of accountability, transparency, and continuous improvement across the POD. - Change the mindset from “we are a back-office and cost-to-company” – to “we run like a business, and generate value for our clients, and revenue and margin for Strada”. - Serve as a role model for client, operational, and business excellence. Requirements Knowledge - Strong understanding of global payroll or HR service delivery models, including multicounty operations. - Deep knowledge of client governance frameworks, SLAs, and service recovery practices. - Familiarity with payroll platforms and support tools (e.g., SAP ECP, Payroll Control Center, ServiceNow, Assist). - Sound commercial acumen, including contract interpretation, change governance, and financial oversight. - Excellent communication, problem-solving, and stakeholder management skills. Experience - 6–10 years of experience in customer success, client service leadership, or operations within global payroll, HR tech, or enterprise services. - Proven experience managing complex, multicounty client portfolio and senior client relationships. - Demonstrated success leading escalations, driving service improvements, and supporting revenue retention. - Experience working in BPO, shared services, or managed services environments strongly preferred. Education - Bachelor’s degree in business, HR, Operations, Technology, or related field (or equivalent experience). - Payroll or HR certifications (e.g., CPP, FPC, CIPP) are a plus. - Fluency in English required; additional regional language skills preferred. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum - Maximum: $100,170.00 - $186,030.00 Pay Transparency Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. Strada provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Strada is committed to a diverse workforce and is an affirmative action employer.

Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you passionate about making a positive impact on the lives of others? Look no further! Seeking dedicated individuals to join a team in a financial services position aimed at protecting families. Why Apply: 1. Make a Difference: Join a team dedicated to protecting families and children through financial services, providing peace of mind and security to those who need it most. 2. Work from Home: Enjoy the convenience and flexibility of working remotely, allowing you to create a comfortable and productive work environment while balancing your personal commitments. 3. Opportunity for Growth: Grow with a company that values your potential and provides opportunities for advancement, allowing you to build a rewarding career while making a meaningful difference in the lives of others. 4. Help Others: Use your skills and expertise to assist families in securing their financial futures, providing them with the support and guidance they need to navigate life’s uncertainties with confidence. 5. Integrity: Uphold the highest standards of integrity in all aspects of your work, ensuring that every interaction with clients is based on honesty, transparency, and trust worthiness. Qualifications: • Genuine desire to help others and make a positive impact on their lives. • Strong communication and interpersonal skills. • Ability to work independently and as part of a team. • Integrity and ethical conduct in all professional dealings. If you’re ready to embark on a fulfilling career where you can work from home, help others, and grow with a company that values integrity and compassion, apply now! Take the first step towards a rewarding journey of making a difference in the lives of families and children through financial services. Don’t miss out on this opportunity to join a team that’s committed to making a meaningful impact. Apply today and become part of a mission to protect and support families and children in need! *All interviews will be conducted via Zoom video conferencing. (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)