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NOC Site Operations Manager

Clinical OperationsClinical OperationsFull TimeRemoteLeadTeam 10,001+Since 1954H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

88 days ago

Salary

$116.8K - $155.9K / year

Seniority

Lead

Bachelor Degree10 yrs expExperience acceptedEnglishCyber SecurityITSM

Job Description

NOC Site Operations Manager

General Dynamics Information Technology

• Provides operational leadership and oversight for the execution multiple on-site IT operations teams across several Air Force bases in the Continental U.S. • Remotely oversee the day-to-day IT operations at these bases and coordinate and provide reach back support from the Network Operations Center team. • Responsible for the managerial and technical oversight of IT operations activities including workforce direction, processes, and reporting. • Manages on-site services and budget to support optimized performance to meet or exceed contractual SLAs. • Oversees a multiple IT operations teams consisting of system admins, cyber security analysts, network engineers, network admins, cable and fiber technicians. • Supervises each site lead. • Oversees and report operational network statistics including KPIs, SLAs, QoS, and EOL configuration management items. • Manage risks and resolve issues that affect change scope, schedule, and quality. • Ensures coordination of Tier 2 and Tier 3 support with co-located Network Integration team and engineers. • Participates in operational briefings and meetings to provide situational awareness and status for network monitoring, compliance, and liaison capability.

Job Requirements

  • 10 + years of related experience
  • US Citizenship Required: Yes
  • Bachelor’s Degree from an accredited institute in a related field (Will consider 4 additional years of experience in lieu of degree)
  • 12+ years of increasing responsibilities working and leading remote operations centers
  • Strong demonstrable fundamental technical knowledge of networks, systems, and general IT systems (email, phones, word processors etc.)
  • Thorough understanding of wireless networking and general IT functions
  • Excellent troubleshooting, problem-solving and collaborative skills
  • Thorough knowledge of ITSM best practices and supporting systems
  • Demonstrated experience in managing around the clock operations ensuring services are maintained at SLA levels
  • Experience with Cisco and Aruba network equipment.
  • Security Clearance Level: DoD Secret Level Clearance required
  • Required Certifications: CISM or DOD 8140 equivalent (CASP+, CCNA CCNP Security, CCSP, GCED, GCIA, GCLD, CISA, CISSP, GSLC)

Benefits

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays

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