Job Title: Patient Care Coordinator (Intake and Benefits) Position type: Part-Time (5 hours per day) Work hours: 10:00 AM to 3:00 PM Eastern Daylight Time Work days: Monday to Thursday Salary: $5 - $6 per hour, depending on experience Job code: ES-EMP Workplace: Remote Preferred Candidate Location: Philippines About Our Client Our client is seeking a professional and detail-oriented Patient Care Coordinator (Intake and Benefits) to support patient intake, insurance verification, and administrative operations for a growing healthcare practice. This role plays a key part in ensuring new patients receive a smooth onboarding experience and that insurance benefits are verified accurately before appointments. The Patient Care Coordinator will primarily manage inbound intake calls, insurance benefits verification for out-of-network plans, and internal KPI tracking and updates. This position requires strong phone communication skills, attention to detail, and familiarity with healthcare workflows and insurance processes. In this role, you will serve as one of the first points of contact for new patients. You will professionally introduce patients to the practice, answer questions about services and rates, and assist with scheduling appointments. You will also verify insurance benefits using online portals and insurance calls to ensure accurate information is collected before patient visits. The ideal candidate is organized, reliable, and comfortable communicating with patients in a compassionate and professional manner. They must be able to work independently in a remote environment while maintaining strict HIPAA compliance and patient confidentiality. This role is well suited for someone with a healthcare administrative background who enjoys patient interaction, insurance verification, and helping healthcare practices operate efficiently. Scope of Work / Responsibilities - Handle inbound patient intake calls and introduce new patients to the practice - Schedule appointments and send appointment reminders - Verify out-of-network insurance benefits using insurance portals and phone calls - Use insurance platforms such as Availity for benefits verification - Maintain accurate records of patient insurance information - Respond to patient inquiries and correspondence - Prepare and organize reports, spreadsheets, and documentation - Update and maintain KPI tracking systems - Coordinate scheduling and intake calls through Calendly - Communicate with patients using Google Voice - Support administrative and operational tasks as needed Top 3 Priorities 1. Handling Intake Calls Professionally manage inbound intake calls, introduce patients to the practice, explain services and rates, and assist with scheduling appointments. 2. Verifying Out-of-Network Insurance Benefits Confidently verify insurance benefits using online portals and insurance phone calls to ensure accurate information is documented before patient appointments. 3. KPI Updates and Maintenance Maintain and update internal tracking metrics related to intake calls, insurance verification, and patient coordination. Key Performance Indicators (KPIs) Intake Calls - Calls answered - Patient satisfaction during intake interactions - Appointment conversion rates Insurance Verification - Accuracy of benefits verification - Turnaround time for verification requests - Number of insurance calls completed KPI Tracking - Timeliness of updates - Accuracy of reporting and data entry

• Conduct diagnosis appointments primarily focusing on ADHD. • Provide ongoing therapy to our patients. • Develop and implement treatment plans tailored to our patient's needs and follow the best practices and clinical guidelines. • Collaborate with our team of mental health professionals to ensure that our patients receive comprehensive, coordinated care. • Maintain accurate and up-to-date patient records following legal and ethical standards.

• Evaluate and treat children from birth to age 21 for speech, language, oral motor, feeding, voice, fluency, articulation, or social communication disorders • Work closely with patients, caregivers, and the interdisciplinary team to develop and implement individualized treatment plans • Accurately document treatment sessions as well as progress or evaluation reports in detail • Examine and evaluate children from birth to age 21 with a variety of congenital and orthopedic conditions to improve mobility through skilled gross motor interventions • Including but not limited to gait training, equipment and orthotic management, neuromuscular re-education, and therapeutic exercises.

Role Description The Virtual Sitter/Patient Observer provides continuous observation and surveillance of assigned patients. The first line of action is to verbally redirect the patient from engaging in at-risk behaviors and summon the nursing staff if the patient requires assistance. This role is knowledgeable and supportive of patient and institutional confidentiality and related hospital policies. The Virtual Sitter/Patient Observer will be assigned to different units based on staffing needs. - Provides constant observation and monitoring of assigned patients to ensure safety and prevention of injury. - Responsible for one-on-one direct, continuous observation for the purpose of injury prevention of patients who might be at high risk to injure themselves or others due to confusion, delirium, self-destructive behavior, or a high likelihood of falling. - Keeps the patient in his/her line of vision at all times. - Works with others in the healthcare team to assure prompt intervention to prevent physical harm to patients, ensuring optimal patient safety and comfort. Qualifications - High school diploma or equivalent required. - Nursing Assistant Certification preferred. - Previous hospital/clinical/direct patient care experience preferred. - Must pay strict attention to detail and be efficient in multitasking. - Must possess excellent communication skills (verbal and written). - Must be a team player (work well with others). - Basic computer operations skills required. - Basic Microsoft Windows experience required. Benefits - Generous paid time off to promote work-life balance. - Free onsite parking. - Shift and weekend differentials. - Tuition reimbursement. - Onsite child care. Company Description Augusta Health is a mission-driven, independent, nonprofit, community health system located in Fishersville, Virginia, in Virginia’s scenic Shenandoah Valley. Augusta Health offers a full continuum of inpatient and outpatient services, which includes Augusta Medical Center, a 255-bed inpatient facility, and Augusta Medical Group, which is comprised of 40 practice locations and four urgent care locations. Equal Opportunity Augusta Health recruits, hires, and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.