At Bath & Cabinet Experts, our Call Center Representatives get the chance to take the first step in their sales career, develop their sales and marketing skills, and join a top-performing sales and marketing team. If you are looking to join a rapidly growing company that delivers best in industry service and a best-in-class employee experience, this opportunity is for you! *MUST HAVE PREVIOUS HOME IMPROVEMENT EXPERIENCE IN A CALL CENTER SETTING TO BE CONSIDERED* About the Role: The Call Center Representative is responsible for creating positive customer experiences to drive sales and promote the Bath & Cabinet Experts brands. The ideal candidate is energetic, enjoys phone-based interactions, can drive a conversation effectively, and delivers exceptional customer service. This is a full-time, remote position that offers flexible scheduling with weekend availability required. *Candidates must be available to work during Eastern Standard Time hours* Job Duties & Responsibilities: - Responsible for engaging with prospective clients with the goal of setting appointments for the sales team - Be a subject matter expert and be able to communicate the value of company products and services to help educate prospective clients - Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments - Follow the designated sales process for appointment setting including confirming full and accurate client information - Ensure all activity and information is accurately logged in CRM - Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath & Cabinet Experts Skills & Qualifications: - Prior experience in a multi-product sales environment preferred - Background in home improvement inside sales strongly desired - High School diploma or equivalent required - 1+ year of call center experience required - Experience with Lead Perfection CRM a plus - Must be able to work independently in a fast-paced environment - Excellent phone and communication skills - Be energetic and have a positive attitude - Must be task oriented and driven to meet and exceed goals Benefits: - Full-time W2 employment with competitive pay and several bonus opportunities - Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match - Paid Time Off including paid holidays and your birthday off! - Flexible remote schedule with weekend availability - Ongoing training to grow your skills - Work in a supportive, award-winning company that values people and performance Why work at Bath & Cabinet Experts? Bath & Cabinet Experts is a home improvement company specializing in the transformation of residential bathtub, shower, and kitchen spaces. Founded in 2019 in Indianapolis, Bath Experts is the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky. After rapid growth, we have expanded into 8 additional markets- Cincinnati, Cleveland, Columbus, Dayton, Ft Wayne, Louisville, Lexington and NW Indiana- with plans for continued growth throughout the Midwest. In addition to bath remodeling, we launched Cabinet Experts, a dedicated division focused on kitchen cabinet refacing, bringing the same high-quality, transformative experience to one of the most important spaces in the home. At Bath & Cabinet Experts, we are committed to delivering a world-class customer experience and being a top employer in the home improvement industry. We have earned over 2,100 customer reviews with a 4.9 star rating, and Bath Experts has been recognized as a 4x Top Workplace Award winner. We are also dedicated to giving back- donating over $200,000 to local children's hospitals and charities. At Bath & Cabinet Experts, we are committed to excellence for our customers, our employees, and our communities.

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling. UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture., coupled with an attractive compensation and benefits package. Visit our website to learn more about what we do at UNICEF. For every child, results 1. BACKGROUND / RATIONALE UNICEF works towards realization of the rights of children as prescribed in the Convention of the Rights of the Children. These rights pertain to child survival, protection, development, and participation. There is an ongoing requirement for the production of communication, advocacy, donor relations and fundraising materials that document key children's issues and ongoing responses in the field. High-quality photography is essential to support UNICEF's communication, advocacy and visibility efforts with legislatures, policymakers, media, donors, partners and the public at large. These visual content packages will be used to document UNICEF-related initiatives for dissemination through different channels, including online platforms, social media networks, partner networks, and donor reports. Images are required to capture events, field activities, and human-interest stories with authenticity and impact. To meet this requirement, UNICEF would like to engage the services of photographers for documenting UNICEF activities and programmes in Bosnia and Herzegovina. 2. PURPOSE OF ASSIGNMENT To meet these requirements, UNICEF would like to engage the services of photographers to create powerful, high-quality visual narratives of UNICEF activities and programmes for different audiences, including the general public, donors, supporters, and partners. 3. OBJECTIVE(S) The overall objective is to set up a Long-Term Agreement to facilitate and expedite the process by which UNICEF in Bosnia and Herzegovina will hire photographers as required for specific projects to capture images that explain UNICEF's work in the field, raise awareness, and support fundraising from various partners and donors. 4. MAJOR TASKS TO BE ACCOMPLISHED Successful respondents must provide high-quality photography services as per the assignment. Tasks include, but may not be limited to: i. Standard Photography Tasks: Capture events, field activities, and human-interest stories as assigned, ensuring a minimum of 30 high-quality, impactful photos per assignment. ii. Technical Capture: Shoot in RAW and other high-quality formats as requested to ensure maximum flexibility for post-production and archiving. iii. Special Events/Multi-day Assignments: Provide photography coverage for events or projects that require several days of work, both in the field and in post-production. iv. Editing and Processing: Professionally edit and process all photos for final use, ensuring appropriate color correction, cropping, and adjustments are made to meet the technical requirements for both print publications and online platforms. v. Format and Delivery: Deliver all photos in the highest quality and professional formats (specifically RAW and high-resolution JPEG), ensuring they are suitable for further processing by UNICEF or its partners, as well as for long-term digital archiving. vi. Collaboration: Work in close coordination with writers and multimedia teams to ensure the visual narrative aligns with the overall storytelling goals, including capturing specific shots or moments as directed. vii. Be available for feedback: Incorporate inputs and undergo multiple rounds of photo selection and editing as needed to ensure high-quality outputs that meet office requirements. viii. Deliver on tight timelines: Work efficiently to deliver edited and processed photos within short, specified deadlines, especially for time-sensitive communication needs. Responsibilities of the Consultant: i. The consultant will use their own professional-grade equipment; cameras, lenses, lighting, memory cards, and software for image processing and editing that may be required for this task. ii. The consultant will not give the content/material or any part thereof, to any third party without the written permission of UNICEF. All components will be a property of UNICEF, and the consultant will not share the same with anyone else. iii. The consultant will not put their own name or logo/emblem on the content / final product. The only organization branding will be UNICEF, if required. Photo credits may be allowed upon prior agreement with UNICEF. Responsibilities of UNICEF: i. UNICEF will provide all details pertaining to the activity and the requirements, including briefs, schedules, and access to locations/beneficiaries. ii. UNICEF will orient the consultant on UNICEF’s branding and photography guidelines, including ethical protocols for photographing children. Consultants may be required to work on Saturdays and Sundays, based on the requirements of the assignment. 5. DELIVERABLES AND DEADLINES Task Category Deliverable 1. Event/Field Coverage - - Minimum 30 high-quality, edited photos per standard assignment in RAW and high-res JPEG formats with a set of contextual captions in line with UNICEF standards (to be provided to consultant). 2. Human Interest Stories - - A curated selection of 10-20 images that visually narrate a specific story, including portraits and contextual shots, with a set of captions in line with UNICEF standards (to be provided to consultant). 3. Special/Multi-day Projects - - A complete set of edited, high-resolution images (RAW+JPEG) from all days of coverage, organized by date and subject with a set of captions in line with UNICEF standards (to be provided to consultant). 4. Print & Online Publications - - Photos delivered with specific color profiles and dimensions as requested for use in reports, brochures, websites, or social media. 6. DUTY STATION: Anywhere in BiH 7. OFFICIAL TRAVEL INCLUDED: The consultant might be required to travel within BiH outside their duty station for specific assignments, in which case payment of travel costs should be reflected in the service fee or as a separate, reimbursable cost as agreed in the contract. 8. ESTIMATED DURATION OF LTA The Long-Term Agreement will be for a duration of 2 years. The initial period would be for two years with an option for renewal for a subsequent year on the same rates, terms and conditions, subject to satisfactory performance evaluation and continuing need for the service. The services of the consultants selected under the LTA would also be made available to other UN agencies in BiH. 9. QUALIFICATIONS / SPECIALIZED KNOWLEDGE / EXPERIENCE/ COMPETENCIES (CORE/TECHNICAL/FUNCTIONAL) / LANGUAGE SKILLS REQUIRED FOR THE ASSIGNMENT - Degree or certificate in Photography, Visual Arts, Film, Communications, or a related field. A Diploma in a relevant field with significant experience can be considered in lieu of the degree. - A minimum of 5 years of professional experience in photography, with a strong portfolio demonstrating skills in event, portrait, and field/documentary photography. - Proven experience working with NGOs, UN agencies, or in the social development sector is desirable. - Technical mastery of professional camera equipment, lighting techniques, and composition. - Expert proficiency in photo editing software (e.g., Adobe Photoshop, Lightroom) and a strong understanding of color correction, cropping, and output for different media (print vs. digital). - Deep understanding of file formats (RAW, TIFF, JPEG), resolution, and archiving standards. - Excellent ability to work in the field, including interacting respectfully with subjects, especially children and vulnerable populations. - Demonstrated understanding of and adherence to ethical guidelines in photography, particularly regarding child rights and protection. - Strong interpersonal and communication skills to coordinate effectively with UNICEF staff and partners. Language: - Fluency in oral and written English is required. - Fluency in BHS is required. 10. TECHNICAL EVALUATION CRITERIA (WITH WEIGHTS FOR EACH CRITERIA) The selection of consultants for the LTA will be based on technical evaluation and financial offers in the ratio of 70:30. The criteria for technical evaluation will be as follows: Criteria Marks (Max) 1. Cover Letter – Explaining the motivation for applying and explaining how the qualifications and skill set of the candidate are suitable for this position. 10 2. Relevant educational qualifications of the candidate. 15 3. Relevant work experience in photography (event, field, portrait). 20 4. Work Samples– A portfolio of 10-15 images demonstrating technical skill and storytelling ability, plus links to 2-3 online galleries or projects. 25 TOTAL TECHNICAL SCORE The minimum overall qualifying score is 56. Only those candidates who meet the overall qualifying marks of 56 and score the minimum cut-off in each of the above sub-criteria, including the interview, will be considered technically responsive, and their financials will be opened. 70 Financial Score (Selection ratio 70:30) 30 TOTAL 100 11. PAYMENT SCHEDULE The LTA to be signed will have a fixed fee rate for 2 years. However, UNICEF does not warrant that any quantity of services will be purchased during the term of the LTA as this will depend on forthcoming needs. 12. CONTRACTS CREATED AGAINST THE LTA. Whenever photographer services are required, details of the requirement/deliverables including quantities and deadlines will be presented to the top-ranking LTA holder. Should this consultant not be available for this assignment, UNICEF will contact the second ranked consultant and so on. Upon receipt of confirmation of availability and interest in the assignment, a contract will be issued with the prices/fees agreed in the LTA. The consultant must sign the contract prior to commencement of work. Payment will be made after completion of deliverables and submission of invoices for the actual work completed, subject to satisfactory performance. HOW TO APPLY: The application to be submitted through the online portal should contain four attachments: - A Cover letter explaining the motivation for applying and explaining how the qualifications and skillset of the candidate (to be uploaded online under “Cover Letter” tab). - Copy of academic credentials and certificates (to be uploaded online under “highest level of education certificate” tab). - Consultants must have an updated profile in TMS (Talent Management System). - Work Sample – A portfolio of 10-15 images demonstrating technical skill and storytelling ability, plus links to 2-3 online galleries or projects. - A financial proposal indicating professional fee as per the below template. Please do not forget to specify your name in the file while saving. (To be uploaded under other supporting documents). -------------------- FINANCIAL OFFER The consultant should express the financial offer based on a daily fee with 3 modalities: - Daily fee when no travel (standard photography day) - Half-day fee - Daily fee for day travel (includes travel time) - Daily fee for overnight travel (including travel and per diem, if applicable) The payment will be processed monthly upon certification of services. -------------------- Without the above documents (1 through 5) your application will be considered incomplete and invalid and will not be considered further. - Any attempt to unduly influence UNICEF’s selection process will lead to automatic disqualification of the applicant. - Joint applications of two or more individuals are not accepted. - Please note, UNICEF does not charge any fee during any stage of the process. - UNICEF is committed to diversity and inclusion and encourages qualified candidates from all backgrounds including persons living with disabilities to apply. For every Child, you demonstrate… UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS). To view our competency framework, please visit  here. UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic. UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment. UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check. Remarks: Only shortlisted candidates will be contacted and advance to the next stage of the selection process. Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling. UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture., coupled with an attractive compensation and benefits package. Visit our website to learn more about what we do at UNICEF. For every child, results 1. BACKGROUND / RATIONALE UNICEF works towards realization of the rights of children as prescribed in the Convention of the Rights of the Children. There is an ongoing requirement for the production of communication, advocacy, donor relations and fundraising materials that document key children's issues and ongoing responses in the field. High-quality video production is essential to support UNICEF's communication, advocacy and visibility efforts across digital and broadcast platforms. These video content packages will be used to document UNICEF-related initiatives for dissemination through different channels, including online and social media networks, partner networks, donor reports, and broadcast media. Videos are required to capture events, project activities, and human-interest stories with compelling narratives. To meet this requirement, UNICEF would like to engage the services of videographers for documenting UNICEF activities and programmes in Bosnia and Herzegovina. 2. PURPOSE OF ASSIGNMENT To meet these requirements, UNICEF would like to engage the services of videographers to create professional, high-impact video content of UNICEF activities and programmes for different audiences, including the general public, donors, supporters, and partners. 3. OBJECTIVE(S) The overall objective is to set up a Long-Term Agreement to facilitate and expedite the process by which UNICEF in Bosnia and Herzegovina will hire videographers as required for specific projects to produce videos that explain UNICEF's work in the field, raise awareness, and support fundraising from various partners and donors. 4. MAJOR TASKS TO BE ACCOMPLISHED Successful respondents must provide high-quality video production and post-production services as per the assignment. Tasks include, but may not be limited to: i. Short Video Production: Produce concise, engaging videos for events and project stories, suitable for social media and digital platforms. ii. Field Video Recording: Conduct on-location video recording of project activities, interviews with beneficiaries, and documentation of field operations. iii. Video Editing & Post-Production: Handle all aspects of post-production, including video editing, sound mixing, color grading, subtitling, incorporating UNICEF branding, voice-over (VO) integration, and creating animated transitions or graphics as needed. iv. Animation and Motion Graphics: Develop high-quality animations, animated explainer videos, motion graphics, animated transitions, infographics, titles, and other visual assets as required, in line with UNICEF branding and communication objectives. v. Special Events/Multi-day Production: Manage all phases of production for larger projects requiring several days of filming and a corresponding period for post-production. vi. Technical Expertise: Utilize professional video and audio recording equipment, as well as professional lighting equipment to ensure broadcast-quality footage, even in challenging field conditions. vii. Format and Delivery: Deliver both final edited videos optimized for specific platforms (e.g., social media, websites, broadcast) as well as the original, unedited (raw) footage. All deliverables must be in professional formats (e.g., MP4, MOV, or equivalent) suitable for additional processing, adaptation, and long-term storage. viii. Collaboration: Work in close coordination with writers and photographers to ensure the video narrative aligns with the overall communication goals. ix. Be available for feedback: Incorporate inputs and undergo multiple rounds of editing as needed to ensure high-quality outputs that meet office requirements. x. Deliver on tight timelines: Work efficiently to deliver final products within short, specified deadlines. Responsibilities of the Consultant: i. The consultant will use their own professional-grade equipment; cameras, lenses, microphones, lighting kits, tripods, and video/audio editing software that may be required for this task. ii. The consultant will not give the content/material or any part thereof, to any third party without the written permission of UNICEF. All components will be a property of UNICEF, and the consultant will not share the same with anyone else. iii. The consultant will not put their own name or logo/emblem on the content / final product. The only organization branding will be UNICEF, if required. Credits may be allowed upon prior agreement with UNICEF. Responsibilities of UNICEF: i. UNICEF will provide all details pertaining to the activity and the requirements, including briefs, scripts, shot lists, schedules, and access to locations/beneficiaries. ii. UNICEF will orient the consultant on UNICEF’s branding and video guidelines, including ethical protocols for filming children. Consultants may be required to work on Saturdays and Sundays, based on the requirements of the assignment. 5. DELIVERABLES AND DEADLINES Task Category Deliverable 1. Short Video Production One or more final edited video(s) (e.g., 30-90 seconds) optimized for social media/digital platforms. (9:16 and 16:19 formats) 2. Field / Project Stories A final edited video (typically 2-5 minutes) including subtitles, VO, and branding, plus all raw footage organized in folders. 3. Special/Multi-day Projects A complete set of final edited videos and all raw footage from all production days, delivered in specified broadcast/digital formats. 4. Event Coverage A short highlights reel (1-2 minutes) and/or a longer cut of an event, plus raw footage of key moments and speeches. 5. Animations One or more final animated video(s) and/or motion graphic products optimized for social media, digital, broadcast, or presentation platforms optimized for social media/digital platforms 6. DUTY STATION: Anywhere in BiH 7. OFFICIAL TRAVEL INCLUDED: The consultant might be required to travel within BiH outside their duty station for specific assignments, in which case payment of travel costs should be reflected in the service fee or as a separate, reimbursable cost as agreed in the contract. 8. ESTIMATED DURATION OF LTA The Long-Term Agreement will be for a duration of 2 years. The initial period would be for two years with an option for renewal for a subsequent year on the same rates, terms and conditions, subject to satisfactory performance evaluation and continuing need for the service. The services of the consultants selected under the LTA would also be made available to other UN agencies in BiH. 9. QUALIFICATIONS / SPECIALIZED KNOWLEDGE / EXPERIENCE/ COMPETENCIES (CORE/TECHNICAL/FUNCTIONAL) / LANGUAGE SKILLS REQUIRED FOR THE ASSIGNMENT - A minimum of Bachelor’s degree or certificate in Film, Video Production, Multimedia Arts, Communications, or a related field. High school diploma with additional 3 years of experience can be considered in lieu of the degree. - A minimum of 5 years of professional experience in videography, video production and animation with a strong showreel/demonstrating skills in documentary, event, and narrative storytelling. - Proven experience working with NGOs, UN agencies, or in the social development sector is desirable. - Technical mastery of professional video cameras, audio recording equipment, and lighting setups. - Expert proficiency in video editing software (e.g., Adobe Premiere Pro, Final Cut Pro) and motion graphics software (e.g., Adobe After Effects). - Strong understanding of codecs, formats (MP4, MOV, ProRes), compression for various platforms (web, social, broadcast), and archiving standards. - Experience in subtitling, color grading, sound mixing, and incorporating branding elements. - Excellent ability to work in the field, including conducting interviews and capturing b-roll in a respectful and unobtrusive manner. - Demonstrated understanding of and adherence to ethical guidelines in filming, particularly regarding child rights and protection. - Strong interpersonal and communication skills. Language: - Fluency in oral and written English is required. - Fluency in BHS is required (for conducting interviews and creating subtitles) 10. TECHNICAL EVALUATION CRITERIA (WITH WEIGHTS FOR EACH CRITERIA) The selection of consultants for the LTA will be based on technical evaluation and financial offers in the ratio of 70:30. The criteria for technical evaluation will be as follows: Criteria Marks (Max) 1. Cover Letter – Explaining the motivation for applying and explaining how the qualifications and skill set of the candidate are suitable for this position. 10 2. Relevant educational qualifications of the candidate. 15 3. Relevant work experience in videography, post-production and animation. 20 4. Work Samples– A showreel (2-3 minutes) and links to 2-3 complete video projects, demonstrating pre-production, filming, and editing skills. 25 TOTAL TECHNICAL SCORE The minimum overall qualifying score is 56. Only those candidates who meet the overall qualifying marks of 56 and score the minimum cut-off in each of the above sub-criteria, including the interview, will be considered technically responsive, and their financials will be opened. 70 Financial Score (Selection ratio 70:30) 30 TOTAL 100 11. PAYMENT SCHEDULE The LTA to be signed will have a fixed fee rate for 2 years. However, UNICEF does not warrant that any quantity of services will be purchased during the term of the LTA as this will depend on forthcoming needs. 12. CONTRACTS CREATED AGAINST THE LTA. Whenever videographer services are required, details of the requirement/deliverables including quantities and deadlines will be presented to the top-ranking LTA holder. Should this consultant not be available for this assignment, UNICEF will contact the second ranked consultant and so on. Upon receipt of confirmation of availability and interest in the assignment, a contract will be issued with the prices/fees agreed in the LTA. The consultant must sign the contract prior to commencement of work. Payment will be made after completion of deliverables and submission of invoices for the actual work completed, subject to satisfactory performance. HOW TO APPLY: The application to be submitted through the online portal should contain four attachments: - A Cover letter explaining the motivation for applying and explaining how the qualifications and skillset of the candidate (to be uploaded online under “Cover Letter” tab). - Copy of academic credentials and certificates (to be uploaded online under “highest level of education certificate” tab). - Consultants must have an updated profile in TMS (Talent Management System). - Work Sample – A portfolio of 10-15 images demonstrating technical skill and storytelling ability, plus links to 2-3 online galleries or projects. - A financial proposal indicating professional fee as per the below template. Please do not forget to specify your name in the file while saving. (To be uploaded under other supporting documents). -------------------- FINANCIAL OFFER The consultant should express the financial offer based on a daily or project-based fee, potentially with modalities for different levels of service (e.g., filming only, full production, post-production only). - Daily filming rate (includes own equipment) - Post-production / editing hourly or daily rate - Full project rate (from concept/storyboarding to final delivery) - Daily rate for animation projects - Daily fee for overnight travel The payment will be processed monthly upon certification of services. -------------------- Without the above documents (1 through 5) your application will be considered incomplete and invalid and will not be considered further. - Any attempt to unduly influence UNICEF’s selection process will lead to automatic disqualification of the applicant. - Joint applications of two or more individuals are not accepted. - Please note, UNICEF does not charge any fee during any stage of the process. - UNICEF is committed to diversity and inclusion and encourages qualified candidates from all backgrounds including persons living with disabilities to apply. For every Child, you demonstrate… UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS). To view our competency framework, please visit  here. UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic. UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment. UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check. Remarks: Only shortlisted candidates will be contacted and advance to the next stage of the selection process. Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.

• Serve as the ambassador and voice for ProMedica’s HIM department and myChart support • Provide a positive first impression to patients • Effectively communicate the process of obtaining medical records • Help myChart users with questions about the app • Keep a record of all requests • Accept and post payments to release of information about patient accounts