Oversee client utilization of the Retail Media platform, provide training and technical support, drive client retention, and communicate regularly to ensure satisfaction and identify growth opportunities.

Client Success Manager Location: Logan, UT, United States Job Description: Client Success Manager Monday-Friday, 8am-5pm EST Hybrid Work Model (3 days/onsite in our Logan office, 2 days/remote) We are currently seeking a Client Success Manager (CSM) for our Digital Brand Services (DBS) business division. As a CSM in DBS, you will play a key role in delivering exceptional client service by resolving inquiries, troubleshooting issues and providing clear guidance. You'll work directly with enterprise B2B clients and will partner with our internal teams at CSC to provide support that will ensure our client's domain portfolios and digital assets are secure. To be successful in this role, a history of providing outstanding B2B customer service and relationship management, comfort working with technology and a basic understanding of how the Internet operates are needed. What You'll Do For Us: - Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands. - Build and maintain client relationships by understanding the unique needs of each client. - Identify and escalate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner. - Be a trusted partner for your clients by developing and maintaining and in-depth understanding of our services - Assist other teams within DBS with client brand launches and projects, problem-solving, and troubleshooting as needed. - Understand and strive to meet or exceed metrics that are designed to help us achieve our industry-leading client service support as evidenced by our world-class Net Promoter Score (NPS) results. - Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems. Ensure timely and efficient resolutions to maintain customer satisfaction. What technical skills, experience, and qualifications do you need? - 3+ years B2B Account Management experience - A history of detail-oriented, multi-tasking in a deadline-driven, dynamic environment - Excellent analytical and problem-solving skills - Ability to think proactively and strategically to meet the clients' needs - Relentless dedication to outstanding customer service - Ability to handle escalated client issues with a steady hand - Excellent communication and organizational skills (verbal and written), as well as ability to think quickly on your feet - Strong negotiation skills and business acumen - Quick learner with a demonstrated passion for technology and the Internet ecosystem - Ability to work as part of a team and collaborate effectively with colleagues - Multi-lingual preferred, but not required #CS1

• Acts as a liaison between Ventra Health and clients in terms of communication and information exchange • Manages all aspects of the clients’ account to maximize collections • Provides contracted management services, where applicable, and minimize problems • Works directly with various stakeholders to resolve escalated issues • Leads recurring client meetings to review performance and drive client satisfaction • Serves as the primary point of contact for assigned clients, • Proactively analyzes radiology RCM performance • Coaches, mentors, and develops Client Success team members • Collaborates with cross-functional teams to support client performance and initiatives • Supports new client implementations, ensuring smooth onboarding and clear communication

Results-driven marketing agency focused on helping Social Security Disability (SSD) law firms grow through strategic TV and digital marketing, automation, and lead generation. We operate in a fast-paced, performance-driven environment where client experience, communication, and execution are critical to success. Location: Remote U.S or Canada-based Job Summary: We are seeking a Customer Success Specialist to serve as the primary point of contact for client communication and a key connector between our clients and internal teams. This role is ideal for someone early in their career who is organized, responsive, and people-oriented, and who thrives in a fast-paced, client-facing environment. You will not be responsible for developing strategy—instead, you will ensure that communication is clear, consistent, and that client needs are effectively relayed, tracked, and supported across teams. This position also offers a growth path into sales or account leadership roles based on performance. Responsibilities - Serve as the main point of contact for all client communication (email, phone, messaging, Zoom, Teams) - Build strong, professional relationships with clients through consistent and proactive communication - Schedule and participate in client check-ins, follow-ups, and status updates - Act as a liaison between clients and internal teams (Marketing, Operations, Delivery) to ensure alignment and follow-through - Track client requests, updates, and communication in CRM systems (e.g., Pipedrive) - Ensure client deliverables, updates, and reports are communicated in a timely and organized manner - Gather client feedback and relay it to the appropriate internal teams - Support client satisfaction through responsiveness, organization, and follow-through - Assist in identifying opportunities to enhance the client experience Qualifications - Bachelor’s degree in Business, Marketing, Communications, or related field (preferred but not required) - 1–3 years of experience in customer service, client support, or a client-facing role - Recent graduates are encouraged to apply - Experience in retail, hospitality, or other customer-facing environments is a plus - Strong communication and interpersonal skills - Highly organized with strong attention to detail and follow-through - Comfortable managing multiple conversations and priorities simultaneously - Professional, positive, and solutions-oriented mindset - Familiarity with CRM tools (e.g., Pipedrive) is a plus