• Develops and conducts dynamic presentations that attract students to Advanced Training Programs • Prepares and processes all paperwork involved in enrolling students in Advanced Training Programs that are assigned • Builds and maintains relationships with Manufacturer Partners and Campus Management • Meets class numbers set by the Manufacturers • Maintains class rosters for locations assigned, updating rosters after additions and changes, and ensures that class rosters are not overfilled • Other duties as necessary

• Oversee Quality Control team managing priorities, execution, and performance • Ensure QC team is closely and effectively monitoring quality of all submissions • Act as first point of escalation for answering questions and clarifying rules • Interface with internal label managers and external label clients • Take hands on action for time sensitive, urgent releases from priority artists and labels • Harmonize with International Director of Quality Control and regional managers • Track metrics, spot trends, and provide analysis of issues • Assist / coordinate with migration team on key migration projects • Contribute to knowledge capture and knowledge base management

Title: Senior Manager, Renewals/ Scaled Contract Management Location: Flex - Dublin, Ireland Job Description: This role is based in Dublin. As a Senior Manager of the Scaled Contract Management team, you will be responsible for managing, coaching, training and hiring the 5 teams that support our customers across EMEA and APAC. The Contract Management organization is responsible for helping customers navigate all of their billing, contract, and renewal inquiries, helping to both save and grow our customer’s relationship with HubSpot. The mission of the Scaled Contract Management team is to help HubSpot customers grow better by increasing their usage of HubSpot and delivering delightful renewals, all at scale. As a Senior Manager on our Scaled Contract Management Team, you’ll lead a team of Scaled Contract Managers (CMs) who blend consultative customer success work with contract and renewal management in a high-volume, digital-first environment. Your teams identify at-risk customers early, drive product adoption and value realization, and manage commercial outcomes through to renewal. As our scaled customer base continues to grow, the CM team is tasked with creating the optimal path to helping customers grow through both their contract terms and the use of HubSpot’s software platform, while ensuring their growth strategy is sustainable into the future. We’re responsible for 100k customers including lots of SMBs who need our help and guidance. With a large segment of customers to support and ambitious goals, we are looking for a leader who excels at change management, can deliver results in a fast-paced and AI-enabled environment, and one who can drive operational excellence even in times of ambiguity. In this role, you’ll get to: - Lead a large organization consisting of 5 Managers and 50 ICs, who are responsible for overseeing and processing any contract and billing questions for Scaled customers in EMEA and APAC. - Serve as a strong leader and mentor in the greater Scaled Contract Management space. - Work with other leaders in Scaled Customer Success, Operations, and Marketing to create and implement strategic plays across the organization that drive results. - Build strong working relationships with other managers, directors, and executives across the business. - Manage goal setting, career development, and performance management of your team. - Analyze customer and performance data to make informed decisions about operational and procedural changes. - Serve as a coach and a leader, helping to develop the skills of your managers and individual contributors so they are able to achieve their metrics and career goals. - Maximize efficiency in a constantly changing and growing environment where the process is fluid and creative and unique solutions are desired. We're looking for people who have: - Experience managing Managers and individual contributors - Passion and commitment for helping customers succeed and grow with HubSpot - Ability to coach individuals on performance and career development - Strong analytical skills to identify team trends and patterns to drive results - Familiarity of the interactions between contracts, terms of service, and legal requirements - Clear and articulate communication skills with the ability to effectively drive a negotiation - Familiarity with usage-based risk models, scaled customer management workflows, and/or digital engagement strategies at scale. - Understanding of Loop marketing, sales, or business operations, and how they connect to customer lifecycle and renewal outcomes. We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form. At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here. India Applicants: link to HubSpot India's equal opportunity policy here. About HubSpot HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. Explore more: - HubSpot Careers - Life at HubSpot on Instagram HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.

• Serve as a Strategic Document Partner for assigned functional areas and/or quality system(s), aligning document development and records management with business, quality, and regulatory expectations • Serves as a Process Documentation architect for the Global QMS • Partners with Quality System Owners, Process Architecture and Digital Quality Systems to ensure documentation accurately reflects end-to-end process design, is structured for usability and compliance, and is fully integrated with training, systems and change management. • Act as a liaison between functional area leadership and the GxP Document and Training Strategy and Operations teams, ensuring alignment of documentation goals with operational and quality objectives • Conduct document impact and needs analyses and supports the functional document hierarchy which integrates the development, maintenance, and distribution of critical documents that support the organization’s strategic goals and initiatives to reduce documentation complexity and redundancy. • Partner with stakeholders to ensure the document and records management process along with documentation assumes a risk-based approach and reflects current industry and regulatory standards • Collaborate with QSO, Process Owners (PO), Document and Training Operations, and functional area partners to support inspection-ready documentation and records. • Leverage automation, digital tools, and emerging technologies, including AI and Machine Learning, to optimize documentation processes and content to improve usability and accessibility of documentation • Identify opportunities to enhance document and records management processes, content, and delivery methods by leveraging feedback and data-driven insights • Promote a culture of change by driving continuous improvement initiatives that improve documentation impact and efficiency • Evaluate documentation quality system effectiveness using appropriate metrics to ensure objectives are met and compliance requirements are achieved • Support the Documentation QSO and PO in implementing the strategic documentation and records management roadmap by overseeing the development and delivery of document initiatives • Collaborate with Strategic Document Partners to ensure consistent and effective application of best-in-class practices across the organization • Serve as an escalation point for operational challenges, providing solutions to support uninterrupted document operations • Collaborate with leadership to troubleshoot and resolve document-related issues effectively • Partner with Strategic Learning Partners to oversee GxP document control processes related to training, ensuring accuracy, accessibility, and compliance of training materials • Partner with Continuous Improvement to streamline processes