• Lead locations in daily operations as it relates to oversight of scheduling, intake, and registration within the therapy services and rehabilitation departments across the organization • Monitor performance of each location related to patient access meeting organizational goals (access to care, cancellation/no-show rates, work queues, etc.) and assist the location as necessary • Collaborate with a variety of stakeholders across the enterprise to develop a sustainable therapy services and rehabilitation model consistent with Shriners Children's vision • Optimize outcomes and workflows for all patient interactions with patient access to reduce waste, barriers to care, and cancellation/no-show rates • Ensure work queues are addressed in a timely manner and flex resources to assist when necessary • Assist sites in maximizing and keeping scheduling templates current to maximize therapists’ availability and patient’s access to care • Measure and assist locations in minimizing cancellation and no-show rates by implementing system standards • Work with authorization and revenue cycle to ensure workflows secure authorization for treatments rendered • Manage patient access employees remotely as assigned • Assist in technical testing of Epic upgrades and optimizations to reduce downtime and break-fixes upon implementation • Work closely with the Corporate Manager of Therapy Services – Clinical Operations to optimize the patient experience from check-in to departure • Assist the Corporate Manager of Therapy Services – Clinical Operations in obtaining and maintaining reports related to system key performance indicators

• In this position, the Call Center Crisis Therapist will provide remote (from home) crisis chat & text interventions for chatters to the suicide hotline. • Additionally, for the calls received, they will make appropriate referrals for available services. • Answer all chats & texts in a timely and professional manner while meeting agency goals of efficiency and customer satisfaction. • Effectively assess clinical situations and needs of all chatters. • Provide safe and effective clinical interventions to all chatters. • Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders. • Forward internal referrals to the appropriate program(s) with all required information in a timely manner. • Work collaboratively with internal and external clients/customers. • Maintain a positive attitude and flexibility to assist others. • Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up. • Will be required to work beyond his/her shift with no advance warning if the crisis situation warrants or if required paperwork is not complete at the end of the shift. • Attend all required meetings and training courses, even if they fall outside of the regularly scheduled shift. • Evening and night hours may be required. • Assist the clinical coordinator in training new staff. • Prior to using downtime for personal business, staff will be required to ensure all program forms are stocked, the hotline area is clean and organized, required reading is completed, and complete any project to benefit Crisis and/or other departments within the agency as required by a supervisor. • Attend in-person meetings, training, and agency activities and events outside of regularly scheduled work hours upon request.

We anticipate the application window for this opening will close on - 11 Apr 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. The role requires availability to work evenings, weekends, and holidays as determined by local management and domestic travel of more than 70%.Position Description The Therapy Development Specialist (TDS) provides advanced clinical and technical support for new PVH vascular therapies and products across diverse clinical settings. Partnering with Therapy Development Representatives (TDR), the TDS supports critical cases and applies strong clinical expertise to ensure safe and effective use of new technologies. The role trains, supports, and educates physicians on PVH carotid and thrombectomy therapies and serves as a clinical subject matter expert within the Vascular Sales organization. The role reports to the Area Therapy Manager. This is a field-based role requiring evening, weekend, holiday availability and domestic travel exceeding 70%. Position Responsibilities Clinical & Technical Support: • Provide advanced clinical expertise and hands-on procedural support for new vascular technologies. • Deliver urgent and high-priority case coverage for PVH carotid, thrombectomy, and new vascular therapies. • Support adoption and utilization of new technologies through best practices, training, and technical guidance. • Assess customer needs and address objections to maximize value of vascular solutions. Sales Support & Commercial Execution: • Partner with TDRs and vascular field teams to optimize case support and business execution. • Support market development and new account launch strategies. • Drive growth, utilization, and reorder activity—especially in new accounts. • Provide clinical insight to support account strategy and competitive positioning. Educational Support • Educate and train physicians, nurses, and clinical staff through in-services and presentations. • Deliver ongoing education and technical support for new products. • Conduct hospital and clinic visits to support sales and service objectives. • Lead and support training events and product demonstrations. Customer Focus and Relationship Management • Build and maintain relationships with clinicians, administrators, and staff. • Drive physician adoption through sustained education and case support. • Gather feedback on new products and communicate insights to leadership. • Ensure compliance with consignment, inventory, and credentialing requirements. After Hours & Travel Requirements • Provide after-hours case support including weeknights and weekends as needed. • Travel within assigned territory ≥70% of the time; overnight travel may be required. Basic Qualifications • High School Diploma with 8+ years relevant experience OR • Associate’s Degree with 6+ years relevant experience OR • Bachelor’s Degree with 4+ years relevant experience. Preferred Qualifications • Clinical Specialist expertise in carotid, embolic, and/or thrombectomy therapies. • Experience supporting new therapy adoption and driving utilization growth. • Strong medical device and vascular knowledge. • Excellent communication, organization, and project management skills. • Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint. For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):110,000 In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary This is a remote role. Coram/CVS Heath is looking for dependable, customer service oriented individuals to join our Enteral Nutrition Center team! As a Customer Service Specialist, you will support the Enteral Nutrition department by processing monthly patient refill requests and ensuring documentation is accurate before shipping orders. Directly impact a patient's life by processing new patient orders and updating electronic medical records, working with the patient admissions department to help bring a patient on services with the company. As a Customer Service Specialist- Refill Team you will: *Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status. * Triaging calls to various departments. *Verifying patient demographics and insurance information to ensure accurate shipment. This is a full-time benefited position and it NOT through an agency. SCHEDULE: Typical hours for this role will ideally require Saturday and Sunday, with additional, alternating weekday shifts based on business need. Position is ideally a 40 hour billable work week. Hours for Saturday & Sunday Weekend Day Shifts: 6:00 am -8:00pm CST 6:00 am -8:00pm CST Weekday Hours: 6:00 am – 8:00 pm CST Training will take place during a shift where there is support. Challenge your healthcare training or current customer services skills to make a difference in a patient’s life by explaining by initiating the referral process and answering questions from patients and caregivers on their admissions status. Coram CVS/specialty infusion services is a Fortune 5 company and national leader in the home infusion and enteral fields. This is uniquely rewarding opportunity putting your skills and experiences to work supporting an innovative specialty pharmacy operation. Required Qualifications *Minimum one year experience working in a customer service environment. * Experience with data entry. * Experience working in Microsoft Office, specifically Excel, Outlook and Word. Preferred Qualifications * Home infusion or durable medical equipment (DME) experience. * Call center experience. * Experience working in a healthcare environment. Education High School diploma or GED Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $25.65 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 05/29/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.