BILINGUAL HEALTH EDUCATOR JOB SUMMARY: We are looking for a Bilingual Health Educator (HE). You will need to be both fluent in English and Spanish. As an HE you are responsible for answering incoming calls on the educational support line, which is open evenings and weekends and will have varied shifts. The key transferrable skills for these positions are problem-solving, professionalism, compassion, communication, organization, attention to detail, and resourcefulness. Snow Companies' business is centered around the patient journey, and the Health Educator, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Health Educator must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. Health Educator will report directly to the Team Lead. PATIENT PRIVACY: The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Health Educator will be required to successfully complete and adhere to training courses which may include, but are not limited to: · Snow Policies and Procedures · Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting · Adverse Event (AE) Reporting · The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations · Privacy and Data Security ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: As a Health Educator, in addition to all the essential functions and duties below, individuals should present with relevant experience, bring ideas forth proactively, show the capacity to work independently, prioritize effectively, complete project work openly and proactively, and work collaboratively with team members. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary job functions and responsibilities include, but are not limited to: · Successfully listen to callers on the educational support line · Closely follow written scripts, FAQs, and resource documents · Understand patient privacy laws (HIPAA) · Maintain disease knowledge and sensitivity · Collaborate to keep other departments informed of call totals and issues that arise · Participate in ongoing training and monitoring · Demonstrate the ability to effectively and professionally communicate with managers, clients, customers, mentors, and the general public · Fluency in a foreign language is a plus but not required. · Demonstrate organizational skills · Able to multitask in a high-pressure environment · Anticipate hurdles and overcome them quickly and efficiently · Collaborate with people in other departments when appropriate · Demonstrate the willingness/ability to step into other roles as needed to drive the success of the company · Demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function · Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include, but are not limited to; medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations · This position may include up to 10% in travel to The Health Educator may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs. KNOWLEDGE, SKILLS AND ABILITIES: · Verbal and written communication skills · Data management and problem-solving skills · Organization · Collaboration · Critical Thinking · Adaptability · Attention to Detail · Time Management · Leadership · Word-processing (Word) · Spreadsheets (Excel) · Presentation software (Power Point) · Email (Outlook) · Internet and World Wide Web EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS: · Bachelor’s degree from a four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience preferred. · Medical background preferred. · Basic computer skills, including database data entry and previous experience with patient communication a must. · Experience and demonstrated understanding of call center operation and troubleshooting. · Working knowledge of MS Office. · Fluency in Spanish is highly desired. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle. WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States.   Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. - Salary range - $22 per hour This is a fully remote position. Omnicom Health is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

BILINGUAL HEALTH EDUCATOR JOB SUMMARY: We are looking for a Bilingual Health Educator (HE). You will need to be both fluent in English and Spanish. As an HE you are responsible for answering incoming calls on the educational support line, which is open evenings and weekends and will have varied shifts. The key transferrable skills for these positions are problem-solving, professionalism, compassion, communication, organization, attention to detail, and resourcefulness. Snow Companies' business is centered around the patient journey, and the Health Educator, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Health Educator must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. Health Educator will report directly to the Team Lead. PATIENT PRIVACY: The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Health Educator will be required to successfully complete and adhere to training courses which may include, but are not limited to: · Snow Policies and Procedures · Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting · Adverse Event (AE) Reporting · The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations · Privacy and Data Security ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: As a Health Educator, in addition to all the essential functions and duties below, individuals should present with relevant experience, bring ideas forth proactively, show the capacity to work independently, prioritize effectively, complete project work openly and proactively, and work collaboratively with team members. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary job functions and responsibilities include, but are not limited to: · Successfully listen to callers on the educational support line · Closely follow written scripts, FAQs, and resource documents · Understand patient privacy laws (HIPAA) · Maintain disease knowledge and sensitivity · Collaborate to keep other departments informed of call totals and issues that arise · Participate in ongoing training and monitoring · Demonstrate the ability to effectively and professionally communicate with managers, clients, customers, mentors, and the general public · Fluency in a foreign language is a plus but not required. · Demonstrate organizational skills · Able to multitask in a high-pressure environment · Anticipate hurdles and overcome them quickly and efficiently · Collaborate with people in other departments when appropriate · Demonstrate the willingness/ability to step into other roles as needed to drive the success of the company · Demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function · Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include, but are not limited to; medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations · This position may include up to 10% in travel to The Health Educator may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs. KNOWLEDGE, SKILLS AND ABILITIES: · Verbal and written communication skills · Data management and problem-solving skills · Organization · Collaboration · Critical Thinking · Adaptability · Attention to Detail · Time Management · Leadership · Word-processing (Word) · Spreadsheets (Excel) · Presentation software (Power Point) · Email (Outlook) · Internet and World Wide Web EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS: · Bachelor’s degree from a four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience preferred. · Medical background preferred. · Basic computer skills, including database data entry and previous experience with patient communication a must. · Experience and demonstrated understanding of call center operation and troubleshooting. · Working knowledge of MS Office. · Fluency in Spanish is highly desired. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle. WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States.   Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. - Salary range - $22 per hour This is a fully remote position. Omnicom Health is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like - Contribute to the development of program strategies, policies and standards to ensure alignment with Aon global governance frameworks and People Safety and Security Services objectives. - Manage a portfolio of moderately complex business units, mid to high tier locations within assigned region to drive development, compliance and ongoing management of resiliency, response and recovery plans - Identify and deliver stakeholder engagement activities to develop effective working relationships for projects and to ensure that stakeholder needs and concerns are identified and met. - Work cross-functionally and with aligned teams within Crisis and Special Risks to identify relevant risks and develop and refine integrated preparedness, response and recovery strategies for execution and deployment. - Contribute to the development of communication of workflows, templates and guides to support all aspects of the planning and testing programs. - Develop plans and deliver training and awareness programs to Emergency/Crisis/Situation Response/Work Area Recovery Teams within assigned portfolio, promoting organizational preparedness and improved response capabilities. - Ensure timely, accurate completion of aligned plans per agreed maintenance calendars with appropriate Plan Owner/Coordinator. Document progress and compliance utilizing the preferred program management tools. - Contributes to the design of geographically specific assessment scenarios to evaluate and test crisis and emergency response capabilities. - Facilitate testing of Crisis Management, Emergency Response, and Situation Response plans for assigned portfolio, ensuring gaps are identified and addressed. - Monitor and evaluate the effectiveness of crisis, emergency, situation response, and work area recovery plans, incorporating lessons learned and driving continuous improvement. - Maintain periodic written and oral communications utilizing the globally agreed templates to plan Coordinators/Owners/Executive Leadership within assigned portfolio - Prepare detailed reports and briefings for leadership and regional risk committees as needed - Actively participate in and support regional program initiatives as assigned. Demonstrate ability to collaborate to develop beneficial outcomes in support of program objectives. - Provide support when a business disruption or people resiliency event occurs, including liaising with the Global Emergency Operations Center (GEOC). Conduct incident summaries and after actions reviews, as directed. - Stay informed on emerging industry trends, technologies, and best practices in traditional business continuity/recovery, crisis management and emergency management - Contributes to the identification, deployment, and maintenance of global program tools, software and intranet sites. - Position requires flexibility to take calls and/or work outside of normal operating hours when handling crisis situations. Technical Skills - Strong proficiency in Microsoft Word, Excel and PowerPoint, with a general understanding of data analysis techniques. - Experience using Business Continuity Planning software is preferred Licenses, Certifications, Registrations - Industry recognized certification in Business Continuity, Emergency and Crisis management is preferred but not required Skills and experience that will lead to success - Professional Working Proficiency in English and Spanish languages. - High level of attention to detail and accuracy. - Ability to communicate clearly and concisely with mid to upper management (written and oral, presentation and interpersonal skills). - Ability to train colleagues on resiliency strategies. - Above average organizational skills. - Strong understanding of crisis, emergency, resiliency plan development and moderate understanding of testing best practices and processes. - Understanding of industry best practices and standards. - Self-starter with ability to prioritize tasks to meet project/regional program requirements. - Team player with ability to collaborate effectively in a fast-paced team environment. - Bachelor’s degree preferred or alternatively commensurate work experience. - 3+ years hands-on experience in business continuity/crisis/emergency management. - Experience leading small to medium sized project. - 1+ years of experience facilitating group discussions, training/awareness meetings and exercise scenarios. - 1+ years of experience developing cross-functional/peer relationships. - Experience managing programs in a diverse geography, preferred. How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Pay Transparency Laws The salary range for this position (intended for U.S. applicants) is $69,500 - $75,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. The salary range reflected is based on a primary work location of Chicago, Illinois. The actual salary may vary for applicants in a different geographic location. This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan. Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. #LI-SP1 #LI-REMOTE 2577855

Role Description Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being. As a KHP counsellor, you will provide single session solution focused support to young people via anonymous phone and live chat. Sessions are offered on a first come first serve basis. You will be supporting young people with a variety of concerns such as: - Mental health anxiety - Depression - Family and relationships - School challenges - Suicide Support is provided through a person-centered approach and aligned with counselling best practices. Qualifications - Bachelor’s or master’s degree or diploma in social services (Social Work, Counselling, Psychology, Sexology, Child and Youth Care, etc.) or equivalent with experience in crisis work and counselling. - A minimum of 1-2 years experience in crisis intervention and/or counselling, including solid risk assessment and safety planning skills (practicum/placement experience is considered). - Outstanding communication skills in English (spoken and written) as well as French (for bilingual positions). - Sound knowledge of various national and provincial legislation related to youth at risk including making decisions regarding appropriate and relevant referrals to community authorities (i.e., emergency services and Child Protective Services as required). - Sound typing and written communication to counsel on our Live Chat service. - Stable and dedicated high speed internet (minimum 25 Mbps of download speed and 10 Mbps of upload speed to the device being used); a closed private workspace. Requirements - Ability to support youth via phone and live chat based counselling services, moving between modalities on every shift. - Strong risk assessment and safety planning skills pertaining to youth risk and safety: Child Welfare, Suicide and Self-Injury, Substance Abuse, Threats against Others etc. - Ability to work independently and have sound judgement on situations that require escalation to management. - A strong work ethic, professionalism, and the ability to maintain boundaries, especially when addressing challenging calls that may involve individuals displaying strong emotions, including anger. - Reflexive practice; empowering and strengths-based, client-centered approach; non-judgmental; strong, professional boundaries; recognition of and advocate for service users’ autonomy in their journey; commitment to diversity, inclusion, equity and accessibility; ability to adapt to changing client needs. - The ability to communicate with empathy, curiosity and professionalism. - The ability to merge your own personality and counselling style with Kids Help Phone’s clinical model. - Active engagement in individual supervision, group supervision, clinical consultations, coaching, in-service training, team meetings, and other scheduled activities. - Participation in a positive workplace culture by engaging respectfully and collaboratively with colleagues while embodying Kids Help Phone’s values (Courageous, Collaborative, Innovative, Resilient, Trustworthy). - Ability to work in a high energy and dynamic environment. Benefits - CAAT Pension Plan - Wellness programs - Recognition awards - Employee and Family Assistance Program (EFAP) Application Process To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions. Accommodations KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application/hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time. Candidate Verification The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check. Privacy KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy or contact us using our general form. Message to Agencies KHP doesn’t accept unsolicited phone calls, referrals and/or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and/or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.