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Recorded Future logo
Recorded Future

Securing Our World with Intelligence

Training Operations Coordinator

OperationsOperationsFull TimeRemoteSeniorTeam 501-1,000Since 2010H1B SponsorCompany SiteLinkedIn

Location

India

Posted

72 days ago

Salary

0

Seniority

Senior

3 yrs expEnglish

Job Description

Training Operations Coordinator

Recorded Future

• Partner with the Program Manager to coordinate the logistics of global webinars and virtual sessions • Assist in the deployment of new e-learning modules by managing asset uploads and performing quality assurance checks to ensure a premium learner experience. • Act as a point of contact for our training community, providing prompt, professional support for inquiries regarding access, course navigation, and completions. • Support with designing and executing automated communication workflows that drive course and webinar enrollment, engagement, and completion rates. • Transition manual "administrative" tasks into automated workflows, reducing the overhead required to launch new live and e-learning content. • Facilitate the administrative process for issuing Continuing Professional Education (CPE) credits, ensuring our users receive industry-recognized value for their time. • Support the Program Manager in coordinating with external training partners and internal speakers to ensure they have the materials and logistics needed • Maintain accuracy across our tech stack, including Salesforce, Gainsight, and Skilljar, and assist in compiling monthly metrics on learner participation and satisfaction. • Help maintain our internal "Operational Playbook," ensuring our training workflows are documented, consistent, and ready to scale.

Job Requirements

  • 1–3 years of experience in Operations, Project Coordination, or Customer Success—ideally within a fast-paced SaaS or Technology environment.
  • Exceptional writing and editing skills with the ability to draft professional emails, community announcements, and landing page copy that aligns with our brand voice.
  • Expert-level ability to manage multiple work-streams (webinar logistics, inbox triaging, and data entry) without losing focus on the details.
  • A track record of taking manual tasks and finding ways to streamline, automate, or document them for better efficiency.
  • You thrive in an environment where priorities can shift, and you can pivot your focus without sacrificing the quality of your work.

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

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