Join an award-winning organization that delivers world-class healthcare workforce solutions. Working within a vibrant and passionate team of recruitment and sales professionals, you will bring your energy and enthusiasm to help grow the firm by managing and growing local and regional key accounts in the State, Local and Education (SLED) Healthcare staffing space. About the Role: The Full Desk Client Services Manager is responsible for driving both business development and recruitment execution within the healthcare staffing sector. This role will serve exclusively on Cynet Health’s SLED (State, Local & Educational Services) Government portfolio team. This role also serves as the primary liaison between clients and internal recruiting teams, ensuring timely delivery of qualified healthcare professionals while maintaining compliance with regulatory and credentialing standards. The position requires a balance of relationship management, operational leadership, and hands-on recruitment expertise in a fast-paced, metrics-driven environment. What will you be doing day to day? - Serve as the primary point of contact for healthcare executives and workforce leaders, identifying staffing gaps and delivering tailored workforce solutions. - Identify, pursue, and secure new client accounts across hospitals, clinics, and specialized care facilities. - Manage the full recruitment lifecycle, including job intake, candidate sourcing, screening, offer negotiation, and onboarding. - Oversee and guide offshore recruitment teams to ensure productivity targets and quality standards are consistently met. - Review candidate submissions and ensure compliance with healthcare credentialing, licensing, and documentation requirements. - Conduct regular client check-ins, business reviews, and performance updates to strengthen long-term partnerships. - Handle client escalations, resolve service issues, and ensure timely fulfillment of open requisitions. - Collaborate with credentialing, compliance, and operations teams to ensure candidates meet all regulatory and contractual requirements. - Analyze staffing trends, order flow, and team capacity to optimize fulfillment strategies and client satisfaction. - Provide operational performance reports and strategic insights to clients and leadership. - Perform other duties as assigned. Your Experience & skills: - Bachelor’s degree in Business, Healthcare Administration, Human Resources, or a related field preferred. - 5–7 years of experience in healthcare staffing, workforce solutions, or full-desk recruiting. - 3+ years of experience in a lead, senior recruiter, or account management role. - Strong understanding of healthcare staffing dynamics, including clinical roles such as RNs and other hard-to-fill specialties. - Proven ability to develop new business while managing and growing existing client relationships. - Experience directing or collaborating with offshore recruiting teams to drive performance and delivery outcomes. - Excellent communication and negotiation skills, with the ability to engage C-suite stakeholders (e.g., CNOs, CFOs) on workforce planning and labor cost strategies. - Working knowledge of HIPAA guidelines, healthcare compliance requirements, and credentialing best practices. - Strong organizational skills with the ability to manage multiple open orders and competing priorities in a fast-paced environment. About Cynet Health: Headquartered in the Washington, D.C. metro area, Cynet Health is a Joint Commission-certified workforce solutions company that helps our clients realize their talent potential through custom staffing & recruiting solutions. For more information, please visit our website, www.cynethealth.com

• Serve as the main point of contact for a portfolio of hotel clients, ensuring their success throughout the customer lifecycle. • Conduct regular business reviews and create success plans to assess product usage, uncover growth opportunities, and align with client goals. • Deliver product training and strategic workshops that empower hoteliers to optimize operations using RoomRaccoon. • Collaborate cross-functionally with Sales, Implementation, Product, and Support to ensure a seamless customer journey. • Take ownership of renewal processes within your account portfolio, ensuring timely and successful contract renewals. • Proactively identify opportunities within your portfolio for tier upgrades or product add-ons. • Present and demo product add-ons and new features in a consultative, value-driven manner. • Track account health, engagement metrics, and usage data to uncover untapped revenue potential. • Monitor customer satisfaction, usage trends, and feedback to detect risks of churn early. • Develop and execute proactive retention strategies to address pain points before they escalate.

Join an award-winning organization that delivers world-class healthcare workforce solutions. Working within a vibrant and passionate team of recruitment and sales professionals, you will bring your energy and enthusiasm to help grow the firm by managing and growing local and regional key accounts in the State, Local and Education (SLED) Healthcare staffing space. About the Role: The Full Desk Client Services Manager is responsible for driving both business development and recruitment execution within the healthcare staffing sector. This role will serve exclusively on Cynet Health’s SLED (State, Local & Educational Services) Government portfolio team. This role also serves as the primary liaison between clients and internal recruiting teams, ensuring timely delivery of qualified healthcare professionals while maintaining compliance with regulatory and credentialing standards. The position requires a balance of relationship management, operational leadership, and hands-on recruitment expertise in a fast-paced, metrics-driven environment. What will you be doing day to day? - Serve as the primary point of contact for healthcare executives and workforce leaders, identifying staffing gaps and delivering tailored workforce solutions. - Identify, pursue, and secure new client accounts across hospitals, clinics, and specialized care facilities. - Manage the full recruitment lifecycle, including job intake, candidate sourcing, screening, offer negotiation, and onboarding. - Oversee and guide offshore recruitment teams to ensure productivity targets and quality standards are consistently met. - Review candidate submissions and ensure compliance with healthcare credentialing, licensing, and documentation requirements. - Conduct regular client check-ins, business reviews, and performance updates to strengthen long-term partnerships. - Handle client escalations, resolve service issues, and ensure timely fulfillment of open requisitions. - Collaborate with credentialing, compliance, and operations teams to ensure candidates meet all regulatory and contractual requirements. - Analyze staffing trends, order flow, and team capacity to optimize fulfillment strategies and client satisfaction. - Provide operational performance reports and strategic insights to clients and leadership. - Perform other duties as assigned. Your Experience & skills: - Bachelor’s degree in Business, Healthcare Administration, Human Resources, or a related field preferred. - 5–7 years of experience in healthcare staffing, workforce solutions, or full-desk recruiting. - 3+ years of experience in a lead, senior recruiter, or account management role. - Strong understanding of healthcare staffing dynamics, including clinical roles such as RNs and other hard-to-fill specialties. - Proven ability to develop new business while managing and growing existing client relationships. - Experience directing or collaborating with offshore recruiting teams to drive performance and delivery outcomes. - Excellent communication and negotiation skills, with the ability to engage C-suite stakeholders (e.g., CNOs, CFOs) on workforce planning and labor cost strategies. - Working knowledge of HIPAA guidelines, healthcare compliance requirements, and credentialing best practices. - Strong organizational skills with the ability to manage multiple open orders and competing priorities in a fast-paced environment. About Cynet Health: Headquartered in the Washington, D.C. metro area, Cynet Health is a Joint Commission-certified workforce solutions company that helps our clients realize their talent potential through custom staffing & recruiting solutions. For more information, please visit our website, www.cynethealth.com

Einleitung Du hast ein Gespür für Menschen, denkst serviceorientiert und möchtest Kundenerlebnisse aktiv mitgestalten? Du suchst eine Rolle, in der du Beziehungen aufbaust, Mehrwert schaffst und dabei echte Wirkung erzielst? Dann bring deine Stärken bei uns ein! In dieser Position wirst du zur zentralen Schnittstelle zwischen unseren Teams und unseren Kunden – mit dem Ziel, langfristige Beziehungen zu gestalten, passgenaue Benefits weiterzuentwickeln und echte Begeisterung zu schaffen. Werde Teil unseres Teams und sorge dafür, dass Wertschätzung bei unseren Kunden nicht nur ein Wort, sondern gelebte Realität ist! Deine Aufgaben - Zentrale Kommunikationsschnittstelle: Du koordinierst den Austausch zwischen internen Abteilungen und Kunden, um ein harmonisches und konsistentes Kundenerlebnis zu gewährleisten. - Beziehungsaufbau & Kundenbindung: Du entwickelst langfristige Kundenbeziehungen und pflegst sie durch regelmäßigen, persönlichen Austausch. - Bedarfsanalyse & Zufriedenheit: Du erkennst individuelle Kundenbedürfnisse und sorgst dafür, dass sowohl Unternehmen als auch Mitarbeitende dauerhaft zufrieden sind. - Proaktive Kundeninformation: Du hältst Kunden stets auf dem Laufenden über neue Benefits, Entwicklungen und Optimierungsmöglichkeiten. - Portfolioentwicklung & Umsetzung: Du erweiterst kontinuierlich das Benefit-Angebot und setzt innovative Bonusmodelle erfolgreich in die Praxis um. Dein Profil - Du hast ein abgeschlossenes kaufmännisches Studium oder eine vergleichbare Ausbildung - Du bringst mindestens zwei Jahre Berufserfahrung mit, idealerweise in der Betreuung von Großkunden, im Projektmanagement oder im Customer Success Management - Du zeichnest Dich durch eine hohe Service- und Kundenorientierung aus und kombinierst diese mit Empathie, Durchsetzungsvermögen und hervorragenden Kommunikationsfähigkeiten - Du arbeitest selbstständig, lösungsorientiert und verfügst über starke Planungs- und Koordinationsfähigkeiten - Deine Deutsch- und Englischkenntnisse sind verhandlungssicher in Wort und Schrift Was Dich erwartet - Flexible Arbeitszeiten, modernes Büro auf Fuerteventura oder remote auf den kanarischen Inseln - Workation mit Extras: Bis zu 4 Wochen EU-Workation pro Jahr – inkl. Flug & Unterkunft bei Wahl des Standorts München - Faire Konditionen: 30 Urlaubstage, unbefristeter Vertrag & private Zusatzkrankenversicherung - Attraktive-Vergütung: Überdurchschnittliches Gehalt im Landesvergleich - Einfacher Start: Unterstützung bei der NIE-Nummer & Behördengängen und ein herzliches Team vor Ort Bitte beachten: Das Bewerbungsverfahren wird zentral über die ValueNet Group koordiniert. Gemeinsam Vielfalt leben Bei ValueNet fördern wir aktiv Vielfalt und Chancengleichheit. Wir laden Menschen aller Hintergründe ein, sich zu bewerben – unabhängig von Hautfarbe, Nationalität, Religion, Weltanschauung, sexueller Orientierung, Geschlechtsidentität, Alter oder Behinderung. Denn Vielfalt bereichert unser Team und schafft Raum für Innovation und gemeinsame Erfolge. Werte, die verbinden Nachhaltigkeit ist für ValueNet mehr als ein Wort – sie ist fester Bestandteil unseres Handelns, unserer Produkte und Dienstleistungen. Begeisterung, Vertrauen, Mut und Verantwortung prägen unsere Kultur. Wir setzen uns aktiv für ein inklusives Umfeld ein, das die Individualität jedes Einzelnen respektiert und unsere gemeinsamen Ziele stärkt. Kontakt Kristina Muno Talent Acquisition Specialist Tel: +49 89 437803143 Mail: bewerbung@myvalbo.de Weitere Details zur Unternehmensgruppe *ValueNet Group – Unsere Unternehmensgruppe umfasst: - ValueNet HR & Digital GmbH - ValueNet HR IT Solutions SLU, S.COM - Steinsee Gastro & Event GmbH & Co. KG - BONAGO Incentive Marketing Group GmbH - encorePeople GmbH - daydreams Deutschland GmbH & Co. KG