• Provide best in class support to clients via phone, virtual online meetings and online support ticket system • Supply product information, troubleshoot, follow-up, and resolve with a sense of urgency, positivity and empathy to clients • Consistently provide the highest level of satisfaction by maintaining a CSAT score of 90% or above • Partner with Client Success Managers to continuously improve our clients’ experience • Proactively obtain product feedback and work cross-functionally with Product, Marketing and Sales teams to help develop stronger product features • Become the company’s leading expert in Rethink, Salesforce.com, our partnership ecosystem, and the Commercial Real Estate industry, and serve as an internal resource for all departments • Stay up-to-date on the latest trends of our partner, Salesforce.com, and their product updates • Manage the Zendesk Knowledge Base for ongoing maintenance, identify areas of improvement, guide direction of content, and develop new visual (videos, GIFs, and screenshots) and written articles • Complete on-boarding configurations for new clients • Build relationships with clients, Product and Implementation Partners

Title: LTSS Service Care Coordinator Location: Illinois Chicago, Bellwood, Berkeley, Berwyn, Maywood, Broadview, Brookfield, Summit Argo, Harwood Heights, Elmwood Park, Cicero, La Grange, Forest Park, Franklin Park, Hillside, Hines, La Grange Park, Lyons, Melrose Park, Stone Park, Riverside, Oak Park, Park Ridge, River Forest, River Grove, Schiller Park, Westchester, and Western Springs Job Description: You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. NOTE: This is a hybrid-remote role with 75% local home visits focusing on Physically Disabled/Elderly waiver services. Preference will be given to applicants with past case management, advocacy or home visits/community travel experience who are located in the following locations: 60682, 60104, 60163, 60402, 60153, 60155, 60513, 60155, 60513, 60631, 60634, 60639, 60644, 60651, 60656, 60701, 60706, 60707, 60804, 60525, 60130, 60131, 60162, 60141, 60526, 60534, 60160, 60161, 60164, 60165, 60546, 60301, 60302, 60304, 60068, 60305, 60171, 60176, 60154, 60558 (Nearby cities/towns: Chicago, Bellwood, Berkeley, Berwyn, Maywood, Broadview, Brookfield, Summit Argo, Harwood Heights, Elmwood Park, Cicero, La Grange, Forest Park, Franklin Park, Hillside, Hines, La Grange Park, Lyons, Melrose Park, Stone Park, Riverside, Oak Park, Park Ridge, River Forest, River Grove, Schiller Park, Westchester, and Western Springs). Additional Details: • Department: Long Term Support Services, Case Management • Caseload: Physical Disability & Aging Waiver Members • Schedule: Monday-Friday, 8am-4:30pm (half hour lunch)*** Position Purpose: Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs. - Evaluates the needs of the member, the resources available, and recommends and/or facilitates the plan for the best outcome - Assists with developing ongoing long-term care plans/service plans and works to identify providers, specialist, and/or community resources needed for long-term care - Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified services are accessible to members - Provides resource support to members and their families/caregivers for various needs (e.g. employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans - Monitors care plans/service plans, member status and outcomes, as appropriate, and provides recommendations to care plan/service plan based on identified member needs - Interacts with long-term care healthcare providers and partners as appropriate to ensure member needs are met - Collects, documents, and maintains long-term care member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators - May perform on-site visits to assess member's needs and collaborates with providers or resources, as appropriate - Provides and/or facilitates education to long-term care members and their families/caregivers on procedures, healthcare provider instructions, service options, referrals, and healthcare benefits - Provides feedback to leadership on opportunities to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner - Performs other duties as assigned - Complies with all policies and standards Education/Experience: Requires a Bachelor's degree and 1 year of related experience. For Illinois Plan Only: In addition to the requirements above the employee working on Physically Disabled/Elderly Candidate must meet one of the 3 following criteria: 1. RN licensed in Illinois. 2. Bachelor or Master’s Degree prepared in human services related field. Bachelor’s degree in Human Services related field defined as: Child, Family and Community Services, Early Child Development, Guidance and Counseling, Home Economics- Child and Family Services, Human Development Counseling, Human Service Administration, Human Services, Master of Divinity, Pastoral Care, Pastoral Counseling, Psychiatric Nursing, Psychiatry, Psychology, Public Administration, Rehabilitation Counseling, Social Science, Social Services/Social Work or Sociology. 3. LPN with one (1) year experience in conducting comprehensive assessments and provision of formal service for the elderly Pay Range: $22.94 - $38.79 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

• Manage incoming calls, emails, and messages from clients and provide timely and accurate responses to their inquiries. • Collect and document essential information from clients regarding their cases, ensuring all necessary details are accurately logged. • Assist clients in navigating their cases by providing updates and information about the legal process. • Address and resolve client issues or concerns in a professional and empathetic manner, escalating complex situations to the appropriate team members when necessary. • Support administrative tasks as needed, including data entry, managing schedules, and organizing client files.

• Assist residents with scheduling vaccination appointments, reviewing available options and services to ensure the resident is knowledgeable and properly prepared for their appointment; • Resolve issues and concerns related to appointments and eligibility requirements. Consult with senior peers on more complex issues to resolve concerns. Follows escalation procedures to ensure complex support issues are resolved; • Expertly handle large volumes of inbound/outbound calls professionally and in a timely manner; • Effectively follow call center scripts when asked difficult questions or providing consumers with detailed information; • Ability to navigate between multiple screens in order to provide accurate information to consumers; • Collect and analyze consumer information and inquiries while, maintaining accurate call logs and records of calls; • May assist less experienced peers; • Maintain and improve quality results by adhering to standards and guidelines;