Rethink

• Provide best in class support to clients via phone, virtual online meetings and online support ticket system • Supply product information, troubleshoot, follow-up, and resolve with a sense of urgency, positivity and empathy to clients • Consistently provide the highest level of satisfaction by maintaining a CSAT score of 90% or above • Partner with Client Success Managers to continuously improve our clients’ experience • Proactively obtain product feedback and work cross-functionally with Product, Marketing and Sales teams to help develop stronger product features • Become the company’s leading expert in Rethink, Salesforce.com, our partnership ecosystem, and the Commercial Real Estate industry, and serve as an internal resource for all departments • Stay up-to-date on the latest trends of our partner, Salesforce.com, and their product updates • Manage the Zendesk Knowledge Base for ongoing maintenance, identify areas of improvement, guide direction of content, and develop new visual (videos, GIFs, and screenshots) and written articles • Complete on-boarding configurations for new clients • Build relationships with clients, Product and Implementation Partners