• Customer Engagement & Support o Serve as the primary clinical contact for assigned post-implementation accounts. o Provide timely responses to customer inquiries and proactively follow up to ensure satisfaction. o Deliver customer-facing presentations and training as needed. • Cross-Functional Collaboration o Partner with Sales and professional services to develop strategies that enhance customer experience. o Collaborate with the Implementation Team, Technical Support Center (TSC), and Global Complaint Management (GCM) to ensure coordinated post-go-live support. • Support Data Analytics Program o Ability to analyze infusion data o Ability to analyze and interpret clinical reports across multiple infusion platforms o Present data analysis and strategies to customer stakeholders to improve outcomes • Performance Monitoring & Strategic Insights o Create, implement, and monitor key performance indicators (KPIs) that drive long-term customer success. o Provide clinical expertise to enhance the customer experience in support of customer satisfaction initiatives • Tools & Documentation o Develop customer-facing tools, templates, and status reports for leadership and Professional Services. o Maintain accurate and timely documentation of customer interactions, communications, and complaints in the business automation system. • Product Expertise o Maintain a deep understanding of ICU Medical’s infusion products and services to provide expert guidance and support. o Strong clinical practice background Customer Success Nurse Consultant

Role Description We are looking for a service-driven and detail-oriented Client Experience Specialist to guide clients through a structured, high-quality support process. In this fully remote role, you will ensure each client interaction is organized, responsive, and handled with professionalism from initial contact through completion. This opportunity is ideal for someone who enjoys building positive client relationships, managing details efficiently, and working independently within established systems and training. - Connect with clients to understand their goals, preferences, and service needs - Provide clear communication, timely updates, and consistent follow-up - Coordinate scheduling, documentation, and service details with accuracy - Maintain organized digital records and track client progress - Deliver dependable, professional support throughout the entire process Qualifications - Strong written and verbal communication skills - Excellent organizational and time-management abilities - Experience in customer service or client-facing roles (helpful but not required) - Comfortable working independently in a remote environment - Detail-oriented, reliable, and confident using digital tools - Must be a citizen of the US, Mexico, Australia, or the UK Benefits - Fully remote flexibility - Structured onboarding and ongoing mentorship - Clear systems designed to support success - Growth potential within a collaborative team environment

Role Description Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. - Build and lead a core team of consulting and client success professionals. - Work with service line leadership to develop and execute on go to market campaigns for the Data and Analytics (D+A) and Population Health Management (PHM) service lines. - Scope and manage consultative engagements and workstreams with clients - typically around well-defined service line topic areas (e.g., data strategy, high-level PHM strategy). - Coordinate with Delivery teams to provide consultative client support and project management for implementation programs. - Project manage partnerships and vendors supporting consultative engagements in growth service lines - including coordination with consulting partners. - Lead solution teams in the design and early-stage development of new capabilities. - Help build and manage the growing D+A function, including associated administrative and operational activities (e.g., staffing, P+L management, pipeline management). - Support client development. Qualifications - Bachelor’s degree, master's or other advanced degree in a relevant discipline preferred. - 10+ years relevant professional experience. - Consulting or other professional services experience developing and delivering data / analytic services and solutions for healthcare clients. - Experience and content-area expertise in population health management, behavioral health, and value-based care programs preferred. - Experience working for or serving Medicaid or other state agencies, health care payers, plans, and/or health systems. - Proven track record of successfully scoping and managing complex strategic, operational, and implementation projects. - Experience working with healthcare data and systems. Requirements - This opportunity is 100% remote with the opportunity to travel for business purposes up to 30% annually. - The VP, Consulting & Client Success will be a seasoned healthcare consultant or healthcare industry professional with extensive experience in client development and client success. - We are looking for someone who shares our passion for healthcare, and a vision for how we can improve healthcare and health outcomes through better care delivery and management, and smarter use of data, analytics, and technology. - The candidate must be highly entrepreneurial and collaborative. - We are looking for someone who can roll their sleeves up and get into the details, but who also knows how to build and lead a team and work effectively across a matrixed organization to drive results. Benefits - The pay range for this position is $160,000.00 - $228,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. - Generous, flexible vacation policy. - 401(k) employer match. - Comprehensive health benefits. - Educational assistance. - A variety of leadership and technical development academies to help build your skills and capabilities.

• Listen patiently and ask insightful questions to help us understand how we can help our customers achieve their security goals • Build relationships and coordinate across teams to make sure we’re all in sync as we continue to grow • Be operationally diligent as we consistently meet every expectation we set, on time • Distill trends from the data we collect to identify ways in which our customers can address the root cause of security problems they face • Poke fun at our executives for their foibles, so they don’t fall victim to hubris