Location Designation: Fully Remote Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of beingthere when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions. Role Overview: The Distribution Experience Owner is responsible for supporting the design, execution, and continuous improvement of the end-to-end Distribution experience. This role works within established strategic direction to help enhance broker and client outcomes by translating business needs into experience improvements and supporting delivery of prioritized initiatives. Working within the Group Transformation Office (GTO) model, the Experience Owner partners closely with Product Owners, Business Integration Leads, and technology teams to ensure solutions align with defined experience objectives and are delivered effectively. What You'll Do: Strategy & Roadmap Execution - Support the execution and refinement of the Distribution experience roadmap aligned to business objectives - Translate experience priorities into epics, features, and user stories with clear requirements and acceptance criteria - Contribute to aligning experience initiatives with measurable outcomes and business goals Discovery & Insights - Conduct and support research activities including journey mapping and feedback collection - Analyze insights to identify opportunities to improve broker and client experiences - Translate findings into actionable recommendations and prioritized enhancements Delivery Collaboration - Partner with Product Owners and delivery teams to execute experience initiatives - Define and validate acceptance criteria to ensure delivered solutions meet intended experience outcomes - Coordinate with cross-functional stakeholders to manage dependencies and support delivery Metrics & Continuous Improvement - Support the definition and tracking of experience KPIs and success metrics - Monitor performance and identify opportunities for continuous improvement - Contribute to enhancements that improve efficiency and experience outcomes Change Adoption Support - Support change management and rollout activities across the Distribution organization - Assist with communications, training, and readiness efforts to enable successful adoption of new capabilities Decision Rights - Contributes to backlog prioritization and roadmap refinement - Provides input into acceptance criteria and Definition of Done - Supports KPI tracking and performance analysis - Influences delivery sequencing in partnership with Product Owners and technology teams Key Interfaces - Product Owners - Business Integration Leads - Delivery Teams - Other Experience Owners What You'll Bring: - Bachelor's degree and/or equivalent experience - 5-8 years of experience in financial services or insurance - Experience in product management, business analysis, or program delivery - Familiarity with Agile methodologies - Strong analytical and problem-solving skills - Effective communication and stakeholder collaboration skills Profile Characteristics - Works independently with guidance in more complex situations - Contributes to cross-functional projects of moderate scope and complexity - Applies advanced knowledge within discipline and working knowledge of related areas - Solves complex problems through analysis and collaboration - Influences stakeholders within projects or initiatives to support recommended solutions Summary This role is a strong individual contributor that supports the execution of Distribution experience initiatives, translating strategy into actionable work and partnering across business and technology teams to deliver measurable improvements. Colorado Statement: It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above. #LI-SV1 #LI-REMOTE Pay Transparency Salary range: $100,000 - $120,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Diversity Promise We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. Job Requisition ID: 93639 #GBS

• Lead efforts in creating products through iterations with customers solving real problems • Collaborate with cross-functional teams including engineers, sales, and marketing folks • Create opportunities to drive growth of Jarvis ML by creating seamless user experience frameworks • Understand customers needs across a range of businesses spanning different verticals • Form insights/solutions in product requirements and drive solutions to market in collaboration with Engineering, UX, Product Management, Legal, Privacy, and cross-product area partners • Employ analytics to understand and continuously improve upon performance of payment solutions • Help with building a team of awesome product builders

• Work with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality and customer journeys • Partner with our apps and platform product teams to understand, consolidate, and prioritize their UX needs • Deliver a powerful web and mobile user experience platform that empowers our app teams to deliver market-leading usability • Guide Accessibility and FedRAMP compliance, internationalization (i18n) and localization (l10n) programs to make our products available to more customers • Develop and deliver on an integrated roadmap serving our business priorities and product team needs

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description NBCUniversal is seeking a dynamic and strategic Product Manager to join the Studio Distribution Technical Operations team. This role serves as a critical partner to the Global Distribution business and related functions responsible for licensing and distribution of film and television content to global television broadcasters and digital platforms. As a key member of the team, you will collaborate with cross-functional stakeholders to define and execute technology roadmaps, lead product management and business solutions delivery efforts, and oversee the global application portfolio supporting content sales and distribution operations. This position reports to the Manager, Business Solution for Global Distribution Technology and is based in Universal City. Responsibilities: - Lead Global Distribution technology and application roadmaps, translating evolving business priorities into scalable product and platform solutions in close partnership with stakeholders and engineering teams. - Own end-to-end product strategy and delivery, driving scope definition, prioritization, and execution to ensure solutions fully meet business and operational requirements. - Champion agile delivery excellence through continuous improvement, disciplined execution, and proactive stakeholder alignment. - Serve as the primary point of contact between business and technology teams, providing accountability for project delivery and production support. - Lead cross-functional requirements gathering workshops, producing high-quality business process models, functional specifications, and user stories to enable efficient development. - Drive functional design and solution definition, delivering detailed artifacts including wireframes, prototypes, and source-to-target data/interface mapping. - Partner with technical teams throughout design, development, and implementation to ensure solutions align with strategic objectives and deliver measurable business value. - Validate API architecture and integrations, executing functional testing using tools such as Postman to ensure reliability and performance. - Analyze and interpret complex database structures, including SQL queries, stored procedures, and triggers, to support solution design and troubleshooting. - Drive comprehensive testing efforts, including test strategy, defect triage, UAT execution, and end-user enablement through training and documentation. - Proactively manage risks, issues, and dependencies, delivering clear status reporting and executive-level communication to leadership. - Leverage strong analytical and problem-solving capabilities to optimize business processes, deliver innovative technical solutions, and manage multiple high-priority initiatives simultaneously. Qualifications - Bachelor's degree in Business Information Systems, Business Administration, or a related field. - 5+ years of experience delivering technology-enabled products and solutions, with strong understanding of the software development lifecycle and modern engineering practices. - Proven success in business- and customer-facing roles, translating complex business needs into product strategy, roadmap priorities, and actionable requirements. - 4+ years of experience supporting application development and production support, including structured issue resolution, defect management, and change control. - 4+ years of experience in user experience definition, including wireframing, UI/UX prototyping, and workflow design. - Strong technical fluency with APIs, microservices architectures, databases, and SQL to effectively partner with engineering teams. - Excellent communication, presentation, and stakeholder management skills, with the ability to influence across functions and seniority levels. - Demonstrated ability to operate in fast-paced environments, managing competing priorities with strong ownership and attention to detail. Desired Characteristics: - Media and Entertainment industry experience, with domain expertise in Global Content Licensing and Distribution and related Finance and Accounting processes. - Experience with Finance platforms/ERP systems and associated reporting and analytics tools. - Work in a collaborative environment with the ability to leverage resources and skillsets across cross-functional teams, fostering an environment of sharing learnings and knowledge and deliver clear functional and technical recommendations that support key architectural and business decisions Ability to thrive in fast-paced environments, delivering results under pressure and tight deadlines. - Self-directed and accountable, demonstrating high integrity, ownership, and the ability to work with minimal supervision. - Excellent time-management, planning, and organizational skills with a consistent results-driven mindset. - Effective communicator, able to share information clearly and influence stakeholders across business and technical teams. - Quick learner with strong attention to detail and the ability to connect tactical execution to broader business objectives. - Strong problem-solving and decision-making capabilities, with a proactive approach to resolving challenges. - Flexibility to provide support outside standard business hours when needed. Additional Requirements: - Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $110,000 - $145,000 Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.