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A business transformation tool. Funnel optimizes all renter interactions in one platform, from inquiry through renewals.
Technical Support Engineer
Location
United States
Posted
59 days ago
Salary
$70K - $90K / year
Seniority
Senior
Job Description
Technical Support Engineer
Funnel Leasing
• Providing exceptional customer support for the company's software products • Troubleshoot and resolve complex technical issues • Collaborate with engineering teams to address product defects • Contribute to the development of knowledge base resources • Analyze and prioritize incoming support tickets based on urgency • Communicate with customers ensuring a positive experience • Develop and maintain strong relationships with customers acting as a trusted technical advisor • Collaborate with the Technical Support team to identify recurring issues • Work closely with engineering, product, and sales teams
Job Requirements
- Degree or coursework in Computer Science, Engineering, or related fields is beneficial but not a must-have
- 3-4 years of experience in technical support, software engineering, or any customer-facing tech role
- Familiarity with or willingness to learn about software development processes, cloud-based infrastructure, and troubleshooting methodologies
- Some experience with programming languages such as Python, JavaScript, or Ruby is preferred
- Strong problem-solving abilities, excellent communication skills, and readiness to learn new things
- Desire to stay current with industry trends and emerging technologies
Benefits
- Health insurance
- Dental and Vision insurance
- Company paid Life/AD&D
- Long-term Disability insurance
- Short-term Disability insurance
- Term Life insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Retirement Plan - 2% company match
- EAP
- Remote/Hybrid Opportunities
- Uncapped Discretionary Time off
- Sick Leave
- 13 paid holidays
- One time remote work stipend
- Employee recognition program
- Employee-led Groups (ELG’s)
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