• Analyze, configure, and troubleshoot networks with mixed media and protocols. • Effectively create and utilize lab setups to duplicate and solve problems, validate planned changes to software and hardware design. • Provide remote troubleshooting support to resolve UC related issues. • Follow-through on all UC Incident tickets assigned to your bin and their resolution. • Engage PS and TAC for assistance on RMAs and complex issues support. • Coordinate field services as needed for onsite support. • Follow the defined communication procedures for incident updates. • Strictly adhere to processes related to tickets update with meaningful and correct notes. • Respond to network management system alarms according to established processes. • Priority support for identified key customer functionalities and escalations. • Effectively work with cross-functional teams to resolve major customer issues. • Drive for continuous learning, results orientation, and teamwork. • Work on developing automations and scripts that allow you to work faster and more efficiently. • Help improve overall team quality by automating repetitive tasks and changes on the infrastructure.

• Deploy Office/Microsoft 365 Environments • Deploy Azure AD Environments • Deploy advanced Microsoft 365 Services including Enterprise and Mobility • Architect Office/Microsoft 365 Service Environments • Maintenance of On-Premise and Azure Active Directory environments including Group Policies • Deployment of Infrastructure improvements on Client environments • Assist in maintaining and deploying other Client applications and environments • Leading initiatives for researching and deploying new applications • Leading IT Projects for Clients • Coordinating various IT Staff and Operations • Provide guidance and leadership as a Senior staff member of the team • Assist in managing Support Services and related deliverables • Working with End-Users and Vendors to support applications and environments • Working with Client Stakeholders on strategy and vision • Meeting regularly with Clients and attend Client meetings and engaging Executive Management • Supporting Client initiatives remotely and on-premise • Routine network maintenance in various Microsoft environments

Passionate about software quality? Are you a Junior QA Engineer? We are currently seeking a talented individual to join our team. You have the option to work from our Thessaloniki or Athens office, or remotely. Tasks: - Analyze requirements and translate them into clear, structured test cases, applying strong analytical and business understanding; - Collaborate closely with developers, product owners, and system engineers to ensure software quality; - Execute manual and automated test cases to validate functionality, usability, and overall quality of applications; - Document and report test results, defects, and improvement suggestions in a clear and structured way using bug tracking tools; - Conduct performance testing using appropriate tools to identify bottlenecks and assess system stability under load; - Perform basic security testing using OWASP ZAP (and similar tools) to detect vulnerabilities; - Contribute to the continuous improvement of QA processes, tools, and practices; - Stay curious and proactive in learning about QA methodologies, performance testing techniques, and OWASP security principles.

Passionate about software quality? Are you a Junior QA Engineer? We are currently seeking a talented individual to join our team. You have the option to work from our Thessaloniki or Athens office, or remotely. Tasks: - Analyze requirements and translate them into clear, structured test cases, applying strong analytical and business understanding; - Collaborate closely with developers, product owners, and system engineers to ensure software quality; - Execute manual and automated test cases to validate functionality, usability, and overall quality of applications; - Document and report test results, defects, and improvement suggestions in a clear and structured way using bug tracking tools; - Conduct performance testing using appropriate tools to identify bottlenecks and assess system stability under load; - Perform basic security testing using OWASP ZAP (and similar tools) to detect vulnerabilities; - Contribute to the continuous improvement of QA processes, tools, and practices; - Stay curious and proactive in learning about QA methodologies, performance testing techniques, and OWASP security principles.