• Provide technical support for Order Management System (OMS) and Point of Sale (POS) systems, ensuring smooth operation and minimal downtime. • Collaborate with software engineering teams to develop and maintain APIs and middleware for seamless system data exchange. • Track and document support requests and incidents using a ticketing system, ensuring timely resolution and communication with stakeholders. • Analyze incident trends to identify recurring issues and recommend proactive measures to prevent future occurrences. • Work closely with software developers to validate changes, conduct regression testing, and ensure new functionalities meet business requirements. • Provide feedback on system improvements and collaborate on the development of new solutions to enhance retail operations.

• Build the secure, scalable systems that power Mindbody’s wellness platform—helping studios thrive and consumers stay connected to what moves them. • Partner with Product, Design, and QA to bring features to life from ideation through deployment, always iterating with the end-user in mind. • Design and develop backend services and APIs that are robust, maintainable, and user-friendly. • Champion engineering excellence through practices like automated testing, thoughtful code reviews, and effective monitoring. • Push for simplicity and eliminate unnecessary complexity, all while delivering reliable, high-quality software that delights users. • Contribute to architecture decisions and help shape how microservices interact across a growing, service-oriented ecosystem. • Lead with curiosity—seeking feedback, learning from diverse perspectives, and mentoring others along the way. • Be a driving force for positive change, culture, and collaboration on a team that values autonomy and impact.

• Interface directly with clients and represent the company • Must be motivated to learn and come up with solutions on your own • Project Management skills and Financial Industry experience are a major plus

• Build and maintain scalable backend services and APIs that power onboarding, growth, and core developer experiences within LaunchDarkly. • Contribute to technical solutions that improve time to value, usability, and early retention for new developers adopting the platform. • Work closely with product managers, designers, and engineers to define and implement end-to-end features that support experimentation, iteration, and learning. • Participate in architecture and design discussions, offering thoughtful input and collaborating with senior engineers. • Collaborate with internal stakeholders and other LaunchDarkly teams to understand developer needs and improve foundational workflows across the product. • Follow and promote best practices for backend development, testing, and observability. • Take ownership of code in production and help improve the reliability, scalability, and clarity of the systems over time.