• Support the operation of the Contact center by understanding and documenting business needs • Support routing design, testing, and analysis of new and existing capabilities • Manage third party applications integration to the contact center • Ensure effective and reliable performance of the contact center infrastructure • Conduct business process analysis and requirements gathering sessions • Develop user stories and functional requirement specifications • Coordinate product deployments and write release communications • Establish and promote strong client partnerships • Manage and launch Contact Center infrastructure upgrades and new features

Overview Texas Oncology is looking for a Remote Oncology Informatics Registered Nurse (RN) to join our Precision Medicine team! This is position is based out of the corporate office in Dallas, Texas. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 300+ sites across Texas and southeastern Oklahoma. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. Why work for us? Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers. What does the Oncology Informatics RN do? The Oncology Informaticist RN will be responsible for the translation and documentation of non-structured information into structured data, such as reviewing clinical information in a non-structured, textual/pdf format and transcribing that information into structured data fields. This person will also assist in transcribing precision medicine tests ordered by the physician, receipt, and placement of the results into the EMR, as necessary. This person will collaborate with data scientists within the Precision Medicine Team and clinicians within Texas Oncology and US Oncology Research to identify patients who may be eligible for enrollment in clinical trials. Supports and adheres to US Oncology Compliance Program, to include the Code of Ethics Business Standards. Responsibilities The essential duties and responsibilities (included but not limited to): - Partnering with team members on projects to determine data requirements and extraction of that patient data from EHR/LIS/CVP and into clinical data repository. - Application of clinical knowledge and familiarity with working with an EMR for transactional patient management notes. Experience with IKnowMed is strongly preferred. - Performing data queries within a database and completing chart reviews within specific application(s), such as the EMR. - Provide clinical support to the Precision Medicine Team for further education in the field of medical oncology. - Assists to identify and resolve problems with applications. - Provides feedback on applications to development teams as to workflow processes and technological solutions. - Research and respond to routine and complex inquiries in a timely and professional manner. - Reviews co-workers’ work to ensure accuracy. - Review identified patients for qualifying electronic alerts and recording per protocol. Including weekly, monthly, or quarterly reporting as needed. - Other responsibilities as assigned relative to the development of the project Initiative. - Participate and prepare summaries for virtual tumor board. Qualifications The ideal candidate will have the following background and experience: - Graduate from an accredited program for professional nursing education - Bachelors of Science in Nursing (BSN) - Minimum five (5) years working in a clinical setting - Experience with MS Office Suite, specifically MS Excel - Strong computer skills, specifically, knowledge of systems used in healthcare. Preferred: - Oncology experience - Clinical (nursing, med tech, MD) background. - Experience with data analysis, data management associated with systems evaluation, clinical research, and analysis tools and methodologies - Experience in Natural Language Processing (NLP) - Strong experience with IKnowMed

• Dial out to up to 30 homeowners an hour while tending to heavy inbound call flow for homeowners who have contacted us via one of our marketing avenues • Document and track all set appointments accurately so that all future customer demonstration and price activity is done per company standards • Managing high volume of inbound and outbound calls while multitasking through various systems

Perform patient registrations, collect payments, and verify insurance coverage while ensuring accurate documentation. Maintain positive relationships with patients and staff, and assist in identifying uninsured individuals for financial counseling.