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Solutions Architect
Location
United States
Posted
72 days ago
Salary
$160K - $225K / year
Seniority
Senior
Job Description
Solutions Architect
Glean
• Establish and maintain your role as the customer's primary technical advisor. Think of yourself as the CTO of the customer relationship. • Work with customers to onboard new datasources and implement custom integrations of Glean into their work environment and business application architecture • Build and provide tools, templates, and documentation for customers to leverage in integrating with Glean based on their business application stack • Identify opportunities with the customer to expand the use of Glean within their business application architecture • Provide training and guidance to customer technical resources to enable them to manage, support, and extend Glean in their environment • Align technical plans with customers and Glean Customer Success to ensure priorities between Glean and the customer are fully aligned and executed against • Assist with issue identification, troubleshooting, and remediation for your assigned customers through resolution • Work with Product Management and Engineering to drive improvements to the product helping customers expand their adoption of Glean • Be an active member of the Glean customer technical community
Job Requirements
- Bachelor’s Degree in Computer Science or equivalent with at least 3 years of technical consulting experience or Masters in Computer Science or equivalent with at least 1 year of technical consulting experience.
- Software development experience in at least two of the following: Python, Java, Go
- API and custom data integration experience in a Hybrid or SaaS environment
- Technical debugging: log analysis, code analysis, end-to-end transaction tracing
- Networking expertise: a deep understanding of networking, including cloud and on-premise networking
- Experience in at least two of the following disciplines: Software Engineering, Pre-Sales Engineering, Post-Sales Engineering, Professional Services, Support Engineering
- Hands-on experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
- Security & audit experience: able to fully understand the technical and audit framework of the product and represent it with customer security & audit stakeholders.
Benefits
- Medical, Vision, and Dental coverage
- Generous time-off policy
- 401k plan
- Home office improvement stipend
- Annual education and wellness stipends
- Regular events and healthy lunches
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