• Define and implement programs that engage and educate new users getting started with OPA • Highlight awesome contributions from members of the community • Gather community feedback and guide the direction of the project • Measure community growth, use case adoption, and more • Support OPA maintainers by helping triage and prioritize GitHub issues • Help troubleshoot and reproduce bugs raised on GitHub and other mediums • Work closely with engineering, product, and marketing teams

• Own the editorial calendar across our website, blog, and resources library • Use editorial oversight to establish a single voice for our client • Suggest creative content ideas that will resonate with our audience • Lead external writers by directing, managing, and editing their deliverable • Manage the blog, write and edit articles • Interview users and customers to write case studies • Write and review content for third party publications

• Create the best user experience for both beginners discovering their products and experts looking for advanced configuration options • Design and write documentation for our products • Work with the engineering team to make the products easier to use and ensure usability stays at the heart of the design • Select appropriate medium for message or audience • Standardize content across platforms and media • Leverage users’ feedback to improve the documentation • Write and review technical articles, blog posts, and talks

• Responsible for the narrative of our clients’ open source and commercial products by creating clear and compelling positioning and messaging, and educating and evangelizing the market. • Work closely with marketing and sales teams by equipping them with sales tools and marketing material to position the product, business benefits, and competitive differentiation while working with cross-functional teams to launch new products to market. • Develop our clients’ product positioning, value proposition and messaging that differentiates our products from other competitive products in the market • Create key product collateral assets that help explain our products, solutions and services offerings (technical presentations, white papers, case studies, presentations, blogs, videos) • Gather competitive intelligence about other commercial and open-source products and drive competitive analysis and positioning • Communicate the vision and value of new products to the sales team and develop sales tools that facilitate the selling process • Support the development of marketing communications across different channels • Work closely with industry analysts to participate in and influence their reporting on the industry • Produce compelling external-facing content, including thought leadership content, customer stories, webinars, data sheets, solution guides • Drive compelling product launches and marketing campaigns • Work with ecosystem partners to create joint value proposition documents and partner collaterals • Participate in technical aspects of go-to-market (GTM) engagements like roadshows, workshops, webinars, solutions demos, and industry and partner events • Synthesize customer feedback to discover emergent needs and trends that lead to innovative solutions. • Connecting with customers and users of our solutions to define customer testimonials and case studies.