• Meeting and exceeding individual monthly and annual targets with the view to build the Actionstep customer login numbers, generate revenue and contribute to total business KPI’s. • Prospecting and developing relationships in key customer groups and regions, to generate sales opportunities and grow the customer base. • Reviewing and qualifying all inbound leads in line with Actionstep qualification criteria and across a variety of channels. • Effectively nurture and leverage business from new and established customer relationships, associations, and network groups. • Effectively manage customers through the Actionstep sales process ensuring adoption as required. • Leading effective Actionstep demonstrations ensuring clear and concise communication. • Actively leverage Actionstep sales tools, systems and process (ie hubspot, LinkedIN Navigator) to identify, record/track, connect and qualify potential customers. • Proactively research and perform outbound based activities for key customer group with the goal of generating new customer leads. • Working collaboratively with Marketing, Product and in-region Customer Growth team members to bring market insights and marketing ideas to assist in the execution of a sales strategy. • Proactively seeking out networking opportunities, participation in industry events, webinars, and user groups to develop personal and Actionstep profile and interest in the market. • Championing and advocating the Actionstep legal practice management platform and value proposition within region. • Activity contributing to the effective delivery of Marketing campaigns and activities (i.e events/webinars etc..). • Actively contributing to continuous improvement activities that enhance and support the effective evolution of the Actionstep sales process and methodology. • Recording and maintaining a regular and accurate sales pipeline through tracking relevant metrics and notes within Actionstep’s CRM (Hubspot). • Complying with all monthly, quarterly, and ad-hoc reporting requests, as and when requested. • Escalating all financial discrepancies, risks, and customer challenges (i.e. potential credits) to Regional Vice President. • Building and maintaining strong working relationships with all internal and external parties ensuring transparent, proactive and effective communication always. • Attending and proactively contributing to customer, partner and internal meetings with the view to add value in a constructive manner. • Actively looking to build own career through delivery of self and assisted professional development initiatives. • Being a thought leader both within Actionstep but also in the wider industry. • Staying abreast of industry best practice patterns, products and technologies and assisting in process improvement activities as required. • Proactively in identifying and participating in the continuous improvement of processes and procedures within the Relevant Team department. • Actively contribute to the development and maintenance of a strong department culture ensuring knowledge and experience is shared.