AI Quality Lead Amazing Opportunity and Great Place to Work! Are you a fast learner who is fascinated by technology? Our Story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. “This role supports services provided to the federal government or federal government contractor and therefore requires US Citizenship. Proof of citizenship status will be required at time of hire.” About the Role As the AI Quality Lead for the Artificial Intelligence Center of Excellence (AI CoE), you will architect and drive the end-to-end AI Quality program from inception. This is a hands-on leadership role, requiring both strategic vision and technical depth to go from 0→1 in AI Quality at Alight. Responsibilities - Design and implement the unified AI Quality strategy and SOP, scaling controls by risk tier (Tier 1–3) - Define and own success metrics, risk tiering, acceptance criteria, and operating thresholds for AI solutions - Lead the development of golden/adversarial test suites (prompt injection, misuse, safety, bias, functional automation) - Oversee the creation and maintenance of schema-level UI/API tests, agent contracts, and observability instrumentation - Own the org-wide evaluation harnesses (e.g., promptfoo, TruLens, Ragas), CI gating, and red-team playbooks - Manage independent spot checks, factsheets, registry entries, and evidence for governance and audit - Collaborate with Product Owners, Developers, SRE/Observability, and Governance to ensure compliance and operational excellence - Drive continuous improvement in fairness, explainability, safety, security, and operational SLOs - Mentor and grow the AI Quality team, including onboarding and coaching junior engineers - Experience with LLM, RAG, agentic, or classic ML systems - Familiarity with test automation frameworks, CI/CD pipelines, and evaluation tools (promptfoo, TruLens, Ragas) - Knowledge of fairness, explainability, safety, and security standards (e.g., OWASP Top 10, MITRE ATLAS, Fairlearn, AIF360) - Experience with data integrity, lineage, and observability (OpenTelemetry, New Relic, OpenLineage) - Familiarity with AI infrastructure, orchestration, data integrity, deployments, and model registry practices - Knowledge of international standards and regulatory frameworks for Responsible AI Requirements - Experience leading or building quality engineering or testing programs (AI/ML experience is a plus, but not required) - Ability to design and implement test strategies, automation frameworks, and quality standards - Excellent communication and leadership skills; ability to work cross-functionally and influence stakeholders. - Experience with LLM, RAG, agentic, or classic ML systems - Familiarity with test automation frameworks, CI/CD pipelines, and evaluation tools (promptfoo, TruLens, Ragas) - Knowledge of fairness, explainability, safety, and security standards (e.g., OWASP Top 10, MITRE ATLAS, Fairlearn, AIF360) - Experience with data integrity, lineage, and observability (OpenTelemetry, New Relic, OpenLineage) - Familiarity with AI infrastructure, orchestration, data integrity, deployments, and model registry practices - Knowledge of international standards and regulatory frameworks for Responsible AI - Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, or related field, or equivalent experience Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that people with disabilities are provided with reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodation to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. #LI-Remote P&T2026 We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 125,000.00 USDMaximum : 180,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Info on the AI Transformation Leader (499) role Ready to take the next step in your international career? We can support you! Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their global teams. We connect top LATAM talent with international product companies while providing full employer-of-record support and long-term career development. In this opportunity, you will join a global engineering organization undergoing an AI-native transformation, helping engineering teams adopt modern AI development workflows and significantly accelerate their productivity. This role combines hands-on engineering expertise, AI tooling mastery, and developer enablement, helping teams integrate AI-powered workflows into their daily development processes. Challenge We are looking for an AI Transformation Lead who thrives at the intersection of engineering, coaching, and innovation. This role is not about theoretical AI discussions or traditional training programs. Instead, you will work directly with engineering teams to demonstrate, teach, and embed AI-native development practices into real production workflows. You will lead interactive AI Jam Sessions, create a Super-Builder guild, and build a practical AI Playbook that helps engineers across distributed teams adopt tools like Cursor, Copilot, and Claude effectively. Your mission is to make AI adoption organic, practical, and measurable — enabling engineers to ship faster, improve code quality, and embrace AI as a core part of their development process. Responsibilities: - Design and facilitate interactive AI Jam Sessions, enabling engineers to adopt AI-powered workflows through hands-on experimentation. - Demonstrate real-world development workflows using tools such as Cursor, GitHub Copilot, and Claude. - - Establish and lead a Super-Builder guild, identifying top engineers and enabling peer-driven AI adoption across teams. - Provide hands-on coaching sessions with engineers, helping them integrate AI tools into their development practices. - Diagnose AI adoption barriers such as prompting limitations, workflow mismatches, or tooling friction. - Create practical prompting guides and workflow templates tailored to real engineering environments. - Develop and maintain a living AI Playbook, documenting best practices, prompts, workflows, and agent-based development patterns. - Run prompting clinics and office hours, providing continuous support to engineers adopting AI tools. - Map engineering workflows and identify opportunities where AI can significantly accelerate development. - Track adoption metrics and collaborate with analytics teams to measure productivity improvements. - Facilitate collaboration across distributed engineering teams working across LATAM and U.S. time zones. - Mentor engineers and help elevate internal technical communities around AI-native development. Mandatory Skills: - 6+ years of experience as a Software Engineer, Tech Lead, or Principal Engineer. - Strong hands-on software engineering background in languages such as TypeScript, Python, Go, Java, or similar. - Deep practical experience with AI coding assistants used in daily development workflows. - Advanced experience with Cursor (agent mode, multi-file context, custom rules, context injection). - Advanced experience with GitHub Copilot including chat workflows and IDE integrations. - Strong experience using Claude or similar LLM tools in development environments. - Strong prompt engineering expertise including few-shot prompting, context management, and workflow integration. - Experience facilitating technical workshops, hackathons, or live coding sessions. - Experience mentoring engineers or leading engineering communities or guilds. - Ability to work effectively in distributed engineering teams with strong collaboration practices. - Strong English communication skills. - Based in LATAM with availability for U.S. time zone overlap. Nice to Have: - Experience with agent-based frameworks such as LangChain, CrewAI, AutoGen, or similar. Experience implementing AI-driven developer tooling or DevEx initiatives. Experience designing internal engineering guilds, communities of practice, or centers of excellence. Experience building AI-enabled developer workflows in enterprise SaaS environments. Experience working in HR tech, AI platforms, or enterprise SaaS ecosystems. Experience creating technical curriculum or internal developer training programs. Team & Environment: - Distributed engineering teams across LATAM and the U.S. - Highly collaborative environment focused on experimentation and innovation. - Strong engineering culture centered on mentorship, knowledge sharing, and continuous improvement. - Opportunity to shape AI-native engineering practices at scale. - High visibility role working closely with engineering leadership. About Ubiminds Our Culture - People First. We are all about people! - Challenge yourself. There’s always room for improvement and continuous improvement is in our essence. - Make it happen. Be ready to take challenges as they come. It’s all about attitude and commitment. - We’re in this together. We work as a team, thrive as a team, and evolve as a team. - Averaging on awesome. We work hard to deliver high-quality services and look forward to exceeding expectations. - Keep it real. We promise you honesty, transparency, and openness, regardless of the situation. Perks and Benefits As a AI Transformation Leader @Ubiminds, you: - You are placed in a product-based company, with the same treatment as their full-time employees. - Have our full back-office support, from career guidance to HR and concierge services. - Enjoy our remote-first policy – we are a distributed team, after all. - Get your own MacBook (none of that "bring your own device" stuff here). - Have access to growth opportunities with other amazing technology professionals, through tech talks, chapter meetings, and even remote happy hours for tons of fun! - Improve your English through free lessons with a native English speaker - get to the next level on your communication skills! - Candidate Referral bonus (promote Ubi to your tech friends, and get paid for it!) - Miss working in the office? Our cool Florianópolis headquarters is available, whenever you want, with weekly quick massages & tasty snacks, soft drinks, and games How our process works 1. Interview with Tech Recruiter (chat about the job opening and your experiences) 2. Client process (this may vary) 3. Offer (yay)

• Act as a trusted partner and sounding board for teams exploring AI opportunities • Help departments clearly define the problems they are trying to solve before recommending tools or approaches • Guide teams in identifying practical, achievable paths to implement AI in their workflows • Support teams through early-stage ideation, experimentation, and refinement of AI use cases • Meet teams where they are. Provide tailored support based on their level of familiarity and confidence • Host regular office hours to provide accessible, real-time support for teams across the company • Offer ad hoc guidance to individuals and teams working through specific challenges or ideas • Create an approachable environment where employees feel comfortable asking questions and exploring possibilities • Serve as a consistent, visible resource for AI-related questions and problem-solving • Deliver focused, practical training sessions based on real team needs and use cases • Provide learning opportunities such as workshops, demos, and guided working sessions • Support teams in applying AI tools directly to their workflows rather than teaching abstract concepts • Partner with Talent Management and HR to align learning efforts with broader development frameworks • Own and drive clear, consistent communication about AI across the organization • Share updates, success stories, and examples of how teams are using AI effectively • Help demystify AI by translating complex concepts into accessible, practical language • Establish yourself as the recognizable and approachable face of AI at Axios • Promote thoughtful, responsible use of AI tools across teams • Provide guidance on appropriate use cases, limitations, and risks • Develop and share lightweight best practices that teams can easily adopt • Ensure teams are equipped to use AI safely while still moving quickly • Maintain simple, actionable resources that support teams as they implement AI • Capture and share repeatable patterns, playbooks, and examples from across departments • Reduce duplication by helping teams learn from each other’s approaches and outcomes • Partner with leaders and managers to understand team goals and where AI can support them • Help identify gaps in understanding, tooling, or workflow design that may block progress • Align support efforts with department-level priorities rather than introducing standalone initiatives

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Please note that this is an individual contributor position, and not a people leader position. Want to define how AI reshapes the end-to-end marketing lifecycle and turns strategy into durable operating leverage? This role sits at the intersection of marketing, product, and enterprise AI execution. You will own the strategic spine that connects AI ambition to real productivity, portfolio coherence, and measurable growth. As AI Product Portfolio Director, you will define a singular vision for how AI is deployed across marketing, translate that vision into an actionable MarTech and agentic roadmap, and ensure investments compound rather than fragment. This is not an experimentation role. It is a Product Management role with accountability for outcomes. You will work across Global Marketing, Technology, and external partners to ensure AI capabilities align to ServiceNow’s platform, product direction, and enterprise standards. Success is measured by adoption, efficiency gains, and the organization’s rising AI fluency, not by pilots shipped. Key Responsibilities: - Own the AI MarTech and agentic roadmap, prioritizing capabilities that eliminate redundant workflows, increase speed to market, and improve decision quality. - Evaluate AI tools, platforms, and vendor offerings to determine strategic fit, scalability, and integration within ServiceNow’s marketing and enterprise technology environment. - Identify, design, and scale agentic and multi-agent use cases that replace manual processes with durable, governed automation. - Develop and deliver the executive narrative that aligns AI strategy, investment, and operating impact, enabling leadership to make clear tradeoffs and funding decisions. - Drive AI proficiency across the marketing organization by shaping enablement strategies, learning paths, and practical adoption models that move teams from curiosity to competence. - Partner with AI, security, legal, and data leaders to ensure responsible deployment, governance alignment, and long-term scalability. - Track and demonstrate value creation, ensuring AI investments deliver measurable productivity gains and strategic leverage, not isolated wins. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 12+ years of experience across Product Management, Marketing Strategy, Marketing Operations, Transformation, or Product-led Growth, with demonstrated leadership in AI-driven initiatives and demonstrated ownership of complex, cross-functional initiatives. - Proven experience evaluating and deploying AI tools, platforms, and workflows across a marketing ecosystem, with accountability for outcomes. - Proven ability to assess and rationalize complex MarTech and AI ecosystems, translating strategy into clear roadmaps and execution priorities. - Deep understanding of AI agents, LLMs, generative AI, and agentic workflows, with a practical bias toward business and operational impact. - Experience building executive-level narratives that connect AI investment to business performance, efficiency, and growth. - Strong cross-functional leader who can align product, marketing, technology, and vendors around a single strategic direction. - Comfort operating in ambiguity while driving toward clarity, focus, and outcomes at scale. - Clear, credible communicator with the ability to influence senior leaders and align diverse stakeholders. JV20 For positions in this location, we offer a base pay of $192,400 - $264,000 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Remote