Role Description At Stitch Fix, our operations model is not a standard retail playbook. We’re looking for a Product Manager to lead strategy and execution for the systems, workflows, and decision tools that help teams move inventory efficiently, make smart tradeoffs, and deliver great client experiences while operating within clear financial targets. This role sits at the intersection of software, data, and physical operations. You’ll partner closely with Operations, Engineering, Data Science, Analytics, and Finance to identify high-impact opportunities, translate operational needs into product strategy, and deliver solutions that improve efficiency, decision quality, and business performance. Success in this role comes less from having seen the exact same system before and more from being able to learn quickly, think from first principles, build trust across technical and non-technical partners, and go deep enough on the underlying systems to drive strong decisions. In this role, you will: - Own product strategy and execution across fulfillment platform and logistics capabilities, identifying the highest-impact opportunities across orders, inventory, transportation, and fulfillment execution. - Build a deep understanding of Stitch Fix’s operations, architecture, data flows, and system dependencies, and use that understanding to make strong product decisions and navigate tradeoffs. - Partner closely with Operations, Client Experience, and Client Support stakeholders to translate goals, constraints, and budget drivers into clear product strategies, roadmaps, and measurable outcomes. - Apply first-principles thinking to solve complex, ambiguous problems, improving workflows, decision-making, and operational effectiveness in ways that fit Stitch Fix’s differentiated model. - Work closely with Engineering, Data Science, and Analytics to deliver solutions that are technically sound, financially rigorous, and operationally effective. - Identify opportunities to leverage AI, automation, and agentic workflows both in the products we build and in how we accelerate discovery, planning, and execution. - Drive product strategies to seamlessly integrate and optimize various fulfillment models, leveraging experience with Omni-Retail and Omni-Supply Chain complexity to enhance inventory and operational flexibility. You're excited about this opportunity because you will: - Work on products with direct impact on operational performance, cost, and client experience. - Partner with business stakeholders that are highly engaged, metrics-oriented, and focused on execution. - Tackle complex, ambiguous, system-heavy problems where strong product thinking matters more than importing a standard playbook. - Operate at the intersection of software, data, and real-world operations. - Help shape how AI changes both what we build and how we build products. - Work closely with cross-functional partners who care deeply about outcomes and want a PM who can connect strategy, systems, and execution. Qualifications - You have 7+ years of experience leading product strategy and execution for complex, system-heavy products, platforms, or workflows in operationally intensive environments. - You are a first-principles thinker who can quickly understand how a system works, challenge assumptions, and turn ambiguity into clear opportunities and decisions. - You are an exceptional communicator who builds trust with non-technical business partners, earns credibility with technical teams, and influences across functions. - You are quantitatively strong and comfortable working backwards from financial outcomes, business constraints, and operational metrics. - You are technically fluent enough to quickly build a working model of architecture, data flows, APIs, and dependencies, and to go deep with Engineering, Data Science, and Analytics. - You are a systems thinker who can connect upstream decisions to downstream operational and financial outcomes. - You have experience building, improving, or modernizing complex systems, including work involving integrations, external tools, or data-intensive workflows. - You actively use AI tools to improve your productivity and product development workflow, and you are excited about how AI is reshaping how products are built. - You have experience or exposure to Omni-Retail and Omni-Supply Chain environments, specifically managing product strategy for systems that accommodate diverse and complex fulfillment models. Requirements - Experience with warehouse, inventory, fulfillment, order management, labor planning, or other operational systems. - Experience in retail, e-commerce, or supply chain environments. - Experience with workflow automation, decision-support systems, or operational tooling. - Experience working closely with data science, optimization, or machine learning teams. - Experience with complex integrations, APIs, or data-intensive systems. Benefits - Comprehensive compensation packages and inclusive health and wellness benefits. - Competitive salary, benefits, and equity. - Eligible for an annual bonus and ongoing grants of restricted stock units, depending on employee and company performance. - Medical, dental, vision, and other benefits.

• Partner with business teams to gather, analyze, and document business and functional requirements • Act as a liaison between stakeholders, Salesforce developers, and technical architects to ensure alignment • Own and refine user stories, acceptance criteria, and business process flows using tools such as Jira and Confluence • Write clear, structured user stories following the format: “As a [role], I want to [action], so that I can [outcome].” • Facilitate requirement reviews and acceptance with business users • Create, manage, and prioritize the product backlog, ensuring it reflects the product vision and evolving business needs • Collaborate with cross-functional teams (analysts, developers, QA) to deliver high-quality solutions on time and within budget • Provide hands-on Salesforce configuration support and testing; support UAT planning and execution • Lead RUN activities for Service Cloud, Sales Cloud, and Media Cloud, ensuring tickets are properly managed, refined, and allocated • Work closely with offshore teams (primarily India), ensuring effective communication, priority alignment, and high-quality delivery • Drive continuous improvement initiatives and propose enhancements aligned with business goals • Maintain strong knowledge of Salesforce Media Cloud, Salesforce Industries (Vlocity), and relevant declarative capabilities • Support data quality initiatives and create reports/dashboards that meet stakeholder needs • Stay up to date on Salesforce releases and recommend relevant improvements

• Lead squads focused on AI solutions, ensuring alignment between business, technology, and strategy. • Define, prioritize, and manage the product backlog, ensuring alignment with the client's strategic objectives. • Conduct functional refinements, draft requirements, and write user stories. • Collaborate with engineering, architecture, design teams, and stakeholders to ensure value-driven deliveries. • Act as the primary point of contact between the business and technical teams, ensuring clarity of the product vision. • Monitor product metrics and user feedback to evolve strategy and prioritize deliveries. • Facilitate agile ceremonies and promote adoption of Scrum best practices and agile methodologies. • Track trends in Artificial Intelligence, GenAI, and technological innovation, identifying opportunities for business application.

• Help in developing and implementing product vision and strategy. • Meet regularly with key customer-facing teams to collect and analyse user feedback to shape new product ideas and user requirements. • Implements usage tracking and analyze patterns to validate new feature requirement. • Have strong solution skills in translating customer needs to product functionalities. • Work with the leadership team in planning the product roadmap. • Convert ideas to prototypes and demonstrate them to the key partners. • Stay on top of the market and competitions. • Act like an owner for the success of your product.