Software Development Partner. Result-driven. Quality-obsessed.
Senior Site Reliability Engineer – Team Lead
Location
Chile
Posted
64 days ago
Salary
0
Seniority
Senior
Job Description
Senior Site Reliability Engineer – Team Lead
Dev.Pro
• Oversee a Cloud/SRE support team, ensuring reliable operations, effective processes, and strong collaboration across global and cross-functional teams • Lead our Cloud/SRE Support team, providing coaching, prioritization, and oversight • Drive team performance, ensuring high-quality support, SLA compliance, and continuous improvement • Coordinate with India-based and cross-functional teams for alignment and 24/7 coverage • Translate complex issues into actionable plans and scalable solutions • Design and improve support processes and operational frameworks • Identify gaps and risks, improving operations and team engagement • Collaborate with cross-functional teams to define priorities and communicate progress, risks, and solutions • Oversee execution across MDM operations, access management, monitoring, incidents, and RCA • Maintain clear documentation, runbooks, and escalation procedures • Promote best practices in reliability and customer-focused support
Job Requirements
- Upper-Intermediate English level
- 5+ years in cloud operations, platform support, or IT operations
- 2+ years leading technical support or SRE teams
- Strong operational support mindset (incident handling, user requests, escalation)
- Solid understanding of cloud technologies, monitoring, and observability tools
- Knowledge of incident management best practices and access management concepts
- Ability to break down complex problems into structured, actionable plans
- Strategic thinking to evaluate options, weigh tradeoffs, and design processes
- Experience collaborating with global, multi-time zone teams
- Effective communication with technical and non-technical stakeholders
- Desirable: Experience leading MDM support teams (Esper, MobileIron, Workspace ONE)
- Familiarity with cloud platforms (Azure, GCP, AWS)
- Basic understanding of CI/CD pipelines, Docker, and Kubernetes
- Experience with onshore/offshore teams, ideally in the U.S. and India
- Experience in 24/7 or follow-the-sun operational models
- Strong analytical and documentation skills (process mapping, root cause analysis)
Benefits
- Get 30 paid days off per year to use however you like — vacations, holidays, or personal time
- 5 paid sick days
- Up to 60 days of medical leave
- Up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a child
- Partially covered health insurance after the probation
- Wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months
- Pay in U.S. dollars and cover all approved overtime
- Join English lessons and Dev.Pro University programs
- Take part in fun online activities and team-building events
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