• Review the documentation necessary to carry out the mandate; • Gather, analyze, and document client requirements; • Collaborate with the business architect and the IT team in developing the solution; • Present proposed solutions, explain their impacts, and validate them with users; • Draft meeting minutes; • Communicate decisions made to the IT team; • Validate solution-related documentation; • Ensure the development team respects user orientations and requirements; • Escalate issues to higher levels; • Develop business processes to represent implemented solutions in compliance with the BPMN 2.0 standard; • Facilitate meetings and workshops and deliver presentations; • Review targeted deliverables to obtain a detailed view of the test and implementation strategies established during detailed architecture, and to identify project-related issues; • Write test plans and execute tests; • Contribute to the development of the test plan strategy; • Ensure test cases are inventoried according to the Gautiq schedule timeline; • Support the Director, IT Solutions and the Director, Business Solutions in monitoring the application of project operational management mechanisms (progress reviews, decision register, issues and pending items register, change request register, deliverables register, etc.); • Ensure the availability of required test environments/cells; • Coordinate acceptance testing in an Agile context; • Track acceptance tests, manage issues encountered, and produce periodic status reports; • Produce the test plan strategy for acceptance testing; • Ensure follow-up on anomalies occurring during testing; • Coordinate execution of processing chains supporting test cases; • Prepare test summary reports; • Liaise with the various user stakeholders involved in the project; • Participate in solution implementation activities, test follow-up meetings, and various committees; • Develop training materials and documentation; • Develop or contribute to the development of work instructions; • Any other responsibilities commensurate with this level of intervention.

• Analyser et comprendre le besoin d’affaire en santé et services sociaux. • Assurer harmonisation, cohérence et synthétisation dans le processus de rédaction des dossiers d’opportunités. • Mobiliser des ressources clés pour obtenir une meilleure vue d’ensemble. • Conseiller et accompagner les directions d’affaires pour la planification des projets. • Animer des ateliers pour identifier les besoins réels des utilisateurs. • Proposer des ajustements aux processus de travail existants. • Rédiger les processus d’affaires et documenter les exigences des utilisateurs. • Assurer une vision intégrée des processus cliniques impliquant des systèmes d’information. • Élaborer des devis d’essais et réaliser des essais si requis. • Effectuer le transfert de l’information pertinente aux gestionnaires opérationnels. • Assurer la conformité et la qualité des livrables en phase de planification.

• Analyze and assess needs, diagnose problems or situations across different client business areas, and provide documented recommendations; • Write and validate requirements for implementation within the IT project portfolio; • Conduct impact and feasibility studies on preliminary projects or when handling change requests; • Write functional analysis and business analysis documentation; • Document business processes for automation (existing processes, target processes); • Coordinate projects under their responsibility using the organization’s project management templates (project charter, status reports, plan); • Train internal clients on new features and new systems; • Respond to development or bug-fix requests of medium complexity from clients; • Guide development teams in their analyses and act as the functional point of contact for the project team; • Configure the systems under their responsibility; • Oversee solution testing in collaboration with internal clients, and lead migration and post-implementation phases with project teams; • Support change management with business units; • Improve and optimize processes and application documentation for internal clients; • Perform other related duties as required.

• Participate in the analysis, support the implementation, development and operational evolution of information systems. • Serve as the liaison between business unit needs and technological solutions. • Act as a partner to various client stakeholders to translate their needs. • Contribute to the strategic planning of information systems. • Collaborate in defining project directions and business objectives. • Document project scope, objectives, value proposition and expected benefits. • Produce deliverables related to the preparation of the business case. • Contribute to the design, execution and oversight of comprehensive test plans. • Produce deliverables related to solution configuration and deployment strategy. • Support users during solution implementation. • Assess change management needs and collaborate in designing, planning and executing the change management plan. • Contribute to the development of the business analysis practice within the Agency.