• Lead the development and continuous improvement of AI-driven features, leveraging LLMs and voice technologies across multiple communication channels. • Design, build and operate scalable systems on GCP, using React in the frontend and serverless Node.js / Express services in the backend — all in TypeScript. • Shape and evolve AI capabilities by iterating on prompts, evaluations, and system behavior to deliver consistent, high-quality user outcomes. • Drive architectural decisions and set engineering standards to ensure long-term scalability, maintainability, and performance. • Take end-to-end ownership of features — from scoping and technical design to delivery, monitoring, and iteration based on real user feedback. • Improve developer experience by advancing tooling, workflows, and codebase quality (e.g. refactoring, AI-assisted development, testing practices) within your team and across the entire engineering organization. • Mentor and support engineers through hands-on collaboration, code reviews, and knowledge sharing, in an individual contributor role without formal people management responsibilities. • Collaborate closely with Product and Design to translate user needs and business goals into effective technical solutions. • Stay up to date with advancements in AI (LLMs, voice, multimodal systems and agents) and turn new capabilities into production-ready features. • Take accountability for technical outcomes, ensuring high quality, reliability, and timely delivery.

• Architecting, designing and developing software with the right tools in a friendly team • Working on front–end, back–end, API, web and mobile parts of our cloud SaaS platform • Tackling complex engineering challenges • Creating elegant, scalable, maintainable code to deliver a compelling user experience • Collaborating within a high achieving team • Mentoring junior engineers and sharing knowledge • Engaging with product design teams to refine user experience

• build and enhance robust, accessible functionality in our native C# desktop apps • build new and delightful experiences for our users • help evolve our tooling, architecture and development practices • contribute to the product & design vision across the company

• Work with other developers to design solutions for complex problems. • Learn new technologies and methodologies. • Grow as an engineer, professionally, and as a person. • Notice places to improve and take initiatives to get them improved • Have fun while doing all the above.