• Design, develop, and oversee implementation of consulting and hands-on services offerings for platform engineering. • Serve as a cloud native technical resource to determine the needs of our client’s businesses and recommend solutions across the broad cloud and platform engineering ecosystems. • Align solutions with standards and best practices working with cross-functional engineering and consulting teams. • Collaborate and communicate with the Sales and Account Management teams to ensure smooth and successful delivery and assist with the identification of additional services and sales opportunities within the customer’s environment. • Using your consulting background, establish strong and lasting relationships with key stakeholders and decision-makers in client organizations. • Contribute to the development of internal best practices as well as new innovative consulting and hands-on services offerings that we can take to market. • Develop and deliver proof of concepts to clients. • Support the Sales team by creating level-of-effort estimates and proposals. • Provide thought leadership in cloud native technologies, DevOps, and platform engineering. • Provide insights into the partner ecosystem, advancements and emerging technologies related to Platform Engineering, Automation and Observability. • Maintain enterprise use cases and stories to support our GTM, offerings and to represent the landscape. • Support Trace3’s Digital Consulting group with participation in Anchor Accounts, thought leadership to drive continuous engagement in our most strategic clients.

• You design and implement platform-independent architecture solutions for our Digital Commerce projects • You analyze business processes and requirements to define technical solutions that deliver measurable value • You advise and support the project team throughout the entire project lifecycle • You ensure the technical excellence of our solutions with respect to performance, security, and scalability • You help evaluate and integrate new technologies and methods in Digital Commerce to strengthen our innovative capabilities • You are open to occasional travel to support our projects and teams on-site • You are passionate about our mission: "To shape companies for the future of commerce"

• Lead technical discovery, architecture design, demos, and end-to-end evaluations (POC/POV) to validate GitLab as the preferred agentic, AI-powered DevSecOps platform for prospects and customers. • Drive AI-focused solution strategy as the team’s AI subject matter expert, including competitive positioning and business value justifications. • Own the technical strategy and influence Customer Success Plans for assigned accounts, acting as the “technical CTO” to guide multi-team, multi-year transformation initiatives across the DevSecOps lifecycle. • Collaborate with Sales, Customer Success, Product Management, Engineering, and Marketing to shape account strategies, inform territory planning, and ensure successful platform adoption. • Provide advanced technical guidance during the pre-sales cycle, including tender and audit support, workshop design, and solving complex integration and implementation challenges. • Serve as the voice of the customer by translating real-world feedback into product requirements, documentation improvements, and roadmap input, especially for AI, security, and platform capabilities. • Create and share reusable technical assets such as reference architectures, working examples, best practice guides, and internal enablement content to scale impact across regions. • Mentor other Solutions Architects, contribute to global initiatives for the Center of Excellence, and act as an external industry authority through thought leadership, standards participation, and ecosystem relationships.

• Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab’s AI-powered DevSecOps platform meets customers’ technical and business needs across the full lifecycle. • Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments. • Collaborate with Commercial Account Executives and regional sales teams in North America to shape and execute account strategies that support new customer acquisition and expansion. • Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates. • Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment. • Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning. • Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners. • Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team.