Job Title: Patient Access Navigator Hours: 40 hours per week; Monday through Friday from 11:30 AM to 8:00 PM (EST) Location: 100% remote Requirements: 3 weeks of full-time training is required from 8:00 AM to 4:30 PM Job Profile Summary This role focuses on activities related to revenue cycle operations such as billing, collections, and payment processing. In addition, this role focuses on performing the following Patient Access duties: Performs the administrative and financial-clearance duties necessary to facilitate the procurement of clinical services by patients. Collects patient's necessary demographic and financial information from physician offices, acute-care entities, or the patients themselves, schedules services for patients, and handles referrals from primary care doctors to ensure patients are scheduled for recommended appointments/procedures, etc. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An entry level role that typically requires little to no prior knowledge or experience, work is routine or follows standard procedures, work is closely supervised, and communicates information that requires little explanation or interpretation. Job Overview Under the direction of the Pre-Services Revenue Cycle Leadership, the position supports Revenue Cycle workflows such as but not limited to Front End Patient Support, Scheduling, Pre-Registration, Referrals and Authorization. The position works within Revenue Cycle as well as other service lines throughout Tufts Medicine to create a system of quality health care. Responsible for assuring that standard process discipline is adhered to. Ensures a high-performance work team is developed through training, coaching, mentoring and bi-monthly meetings. Maintaining a high standard of quality care by achieving set internal department KPIs/metrics. Responsible for supporting inbound and outbound call volume, completing pre-registrations, sending/receiving MyTuftsMed portal messages, support Epic appointment and patient workqueues, generate and finalize patient estimates, receiving and transcribing hospital-based orders, obtaining referrals and authorizations, collections of copays, deductible and/or co insurances. Job Description Minimum Qualifications: 1. Minimum High School Diploma or Equivalent Preferred Qualifications: 1. Experience in insurance, managed care, private physician’s office practice or hospital registration setting 2. Revenue Cycle, Patient Access or Pre-Services experience Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Utilizes effective customer service etiquette and skills in all phases of telephone communications. 2. Obtains accurate demographic, financial and clinical information from patients/guarantors. 3. Understands and demonstrates knowledge of basic medical terminology. 4. Meets or exceeds patient handling, speed to answer, first patient one call resolution, hold time quality metrics within the context of excellent customer satisfaction and minimal error rate. 5. Maintains a basic knowledge of billing, understands eligibility, referrals, pre-authorization, broad scope of benefits, policy number requirements, subscriber vs. guarantor, and order of insurances. 6. Possess a solid understanding regarding specific instructions associated with various appointment types and procedures. 7. Responds to telephone or electronic inquiries from patients, physicians, employees regarding registration, appointments, patient estimates, provider messages and other services. 8. Generates patient estimates and attempt to collect estimated amounts due prior to date of service and create a hospital account note to support your work. 9. Works to resolve all caller inquiries and issues and demonstrates ability to transfer calls by following customer service guidelines. 10. Accurately and promptly schedules, reschedules, and cancels appointments to maximize resource utilization for optimum efficiency. 11. Instructs patients in preparation of visit by providing any preparation, location and other general information in a professional and courteous manner. 12. Utilizes information systems/tools, such as Epic, Vyne/Trace, Microsoft Teams, Amazon Connect/AWS. 13. Consistently provides the highest level of customer service when interfacing with patients, co-workers, referring physicians and all internal departments and external customers. 14. Participates in the achievement of personal and departmental goals and initiatives. 15. Actively contributes to positive morale and teamwork; supports changes and initiatives and demonstrates good communication skills. Physical Requirements: 1. Frequent sitting, occasional standing & walking. Mental requirements will be intense at times with involvement in many concurrent multi-faceted projects 2. Requires manual dexterity using fine hand manipulation to operate a computer keyboard and related equipment 3. Requires ability to see computer screens, monitoring equipment and reports Skills & Abilities: 1. Knowledge of Medical Terminology, CPT and ICD-10 codes 2. Significant knowledge of Medicare, Medicaid, and third-party payer billing guidelines, compliance, and regulations 3. Knowledge of Epic Cadence, Vyne/Trace, Microsoft Teams, Amazon Connect/AWS 4. Proven analytical and critical-thinking skills, as well as strong decision-making, required to synthesize complex data sets. 5. Interpret qualitative and quantitative data and trends to implement recommendations, resulting in measurable performance improvement and successful organizational change. 6. Ability to collaborate with those within, as well as outside of Revenue Cycle to understand challenges, and adapt methodologies and approaches to ensure results align with Tufts Medicine’s objectives. 7. Ability to successfully build relationships with all team members. 8. Strong oral, written and interpersonal communication skills. 9. Ability to work in a complex environment with frequent changes. 10. Excellent organizational skills required with attention to detail. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $20.12 - $25.15

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Utilizes clinical skills to coordinate, document and communicate all aspects of the utilization/benefit management program. Applies critical thinking and is knowledgeable in clinically appropriate treatment, evidence based care and clinical practice guidelines for Behavioral Health and/or medical conditions based upon program focus. Concurrent Medical Reviews for Commercial Plans. Collaborating with facilities and providers to document and review for extended stay request. Required Qualifications - Licensed Registered Nurse (Compact RN a Plus) with 3 or more years of Behavioral Health Clinical Experience. - Independently licensed behavioral health clinician in state of residence. - 3+ years post degree experience in a psychiatric or substance abuse setting required - 3 years of direct clinical practice experience post masters degree, e.g., hospital setting or alternative care setting such as ambulatory care or outpatient clinic/facility. Preferred Qualifications - 3 years Managed care/utilization review experience preferred. - Crisis intervention skills and experience preferred - Proficiency with computer and technology skills which includes navigating multiple systems and keyboarding. - California license or ability to obtain California license preferred Education : - Master's degree in Behavioral/Mental health or Human Service/Health Services - Associates degree with a Registered Nurse Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $60,522.00 - $129,615.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/06/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details PRIMARY DUTIES AND RESPONSIBILITIES: Serves as the consistent and expert primary contact for patients, guiding and supporting them through reimbursement, copay management, and pharmacy coordination across all phases of their medication journey. Communicates directly with patients to gather information, educating on program services (including injection training, pharmacy options, and coverage support), and empowering patients to navigate their therapy. Coordinates and maintains prescription coverage and renewals, interacting regularly with pharmacies, insurance companies, and other partners to resolve obstacles and ensure timely access to medication. Collaborates with Field Case Managers (FCMs) and the broader care network to deliver seamless onboarding and ongoing patient support. Adapts services for diverse clinic and pharmacy models, connecting with preferred pharmacy teams and biologic coordinators as required by territory. Anticipates potential challenges, proactively problem-solves, and provides tailored guidance and support for each patient. Manages adverse event reporting and takes on additional program support or ad hoc duties as assigned EXPERIENCE AND EDUCATIONAL REQUIREMENTS: Requirements: Bilingualism (English/French) is an asset (requirement for province of Quebec) Experience in customer service setting Assets: Post-secondary education certificate, diploma, or degree (preferred) Experience in reimbursement, call center/pharmaceutical industry, health insurance, or clinical support (asset) Knowledge of medical information, CRM systems (Salesforce), and pharmacy operations (preferred) MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: Exceptional customer service skills and phone etiquette Detail and results oriented, with strong analytical and organizational skills Excellent time management and sense of urgency Ability to collaborate effectively and work autonomously in a remote home office environment Strong written and verbal communication skills in English and French (for Quebec/New Brunswick) Ability to manage multiple priorities and adapt to change and ambiguity Proficiency with Microsoft Office and confidence using technology Commitment to continuous improvement and adherence to program standards What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. Full time . Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Accessibility Policy AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. Salary Range* $48,000 CAD - 74,030 CAD This posting is intended to fill an existing vacancy for our Personal Care Specialist - 12 Month Contract role. Affiliated Companies: Affiliated Companies: Innomar Strategies

Position Status: Full timeShift: 12 Hour Day Shift (United States of America)Hours per week: 36Job Information Exemption Status: Non-Exempt A Brief Overview Member of the care delivery team will function under the direction of and be assistive to the bedside nursing team to provide delegated direct patient care intervention. Responsible to provide a safe environment for his/her assigned patients; to complete the assigned work; to monitor the patient for changes in condition and to report those changes to the RN/LPN. Responsible for documentation of ongoing monitoring of patients at required intervals per orders and nursing direction. This position is an important member of the patient care team who uses acquired, clerical skills to assist in maintaining efficient workflow to ensure safe, quality care with a patient centered approach focusing on continuity of patient care and satisfaction. Making independent clinical decisions is outside of the scope for this position. Education Qualifications - Must successfully complete Safety Monitor/Patient Sitter competency checklist within 90 days of hire. Experience Qualifications - 1 year Customer service experience. Required - Direct patient care experience. Preferred Skills and Abilities - Demonstrates awareness and sensitivity to rights of patient/significant other, as identified within the institution. (Required proficiency) - Formulates positive working relationships with all health care customers. (Required proficiency) - Demonstrates competency in selected psychomotor skills. (Required proficiency) - Maintains confidentiality of all patient information. (Required proficiency) Licenses and Certifications - First Responder - RQI required with 90 days of hire. What you will do - Implements identified plan through coordination of care with interdisciplinary care team to employ strategies to promote health and wellness. - Collaborative with interdisciplinary care team encompassing strategies to achieve expected outcomes. - Obtains verbal report from patient’s nurse to include information regarding identified care needs, diagnosis, communication barriers, and special considerations (NPO, bed alarms, suicide precautions, ambulation limitation etc.). - Communicate pertinent data and information relative to the patient, situation, or setting in a timely manner. Accurately and legibly records data collected and notifies nurse of any condition and/or behavior changes. - Provides patient comfort, safety and satisfaction. Assist in ambulation (walking to/from bathroom, hallways, positions to include turning and up to the chair, eating, hygiene and other ADLs as directed by the primary nurse. - Promote infection prevention through use of standard precautions, hand hygiene and cleanliness of the patient rooms/department. - Delivers care guided by Jean Watson’s Theory of Human Caring illustrated by creating caring relationships, taking time to have uninterrupted moments with patients and displaying unconditional acceptance and respect. - Positions self in patient room continuously observing patient’s behavior and activity Never leaves the patient alone or out of sight unless specifically instructed by the nurse. - Assists with lifting and movement of patients to chairs, gurneys, beds, etc, as directed by the nurse. - Promotes a mutually respectful environment that encourages the exchange of ideas and supports the effectiveness of professional relationships and integrates ethics in all aspects of practice. - Practices Diversity, Equity and Inclusion principles in their daily work by respecting others’ uniqueness, perspectives, backgrounds or beliefs. - Commits to lifelong learning through critical thinking, self-reflection, and inquiry for personal growth and development. - Demonstrates willingness to participate in process of evolution the scope of the Stormont Vail Health professional practice model - Utilizes appropriate resources to provide, and sustain evidence-based nursing services that are safe, effective, and financially responsible, and used judiciously. Required for All Jobs - Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health - Performs other duties as assigned Patient Facing Options - Position is Patient Facing Remote Work Guidelines - Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. - Stable access to electricity and a minimum of 25mb upload and internet speed. - Dedicate full attention to the job duties and communication with others during working hours. - Adhere to break and attendance schedules agreed upon with supervisor. - Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually. Remote Work Capability - On-Site; No Remote Scope - No Supervisory Responsibility - No Budget Responsibility Physical Demands - Balancing: Occasionally 1-3 Hours - Carrying: Occasionally 1-3 Hours - Climbing (Stairs): Occasionally 1-3 Hours - Crawling: Occasionally 1-3 Hours - Crouching: Occasionally 1-3 Hours - Eye/Hand/Foot Coordination: Occasionally 1-3 Hours - Feeling: Occasionally 1-3 Hours - Grasping (Fine Motor): Occasionally 1-3 Hours - Grasping (Gross Hand): Occasionally 1-3 Hours - Handling: Occasionally 1-3 Hours - Hearing: Occasionally 1-3 Hours - Kneeling: Occasionally 1-3 Hours - Lifting: Occasionally 1-3 Hours up to 50 lbs - Pulling: Occasionally 1-3 Hours up to 25 lbs - Pushing: Occasionally 1-3 Hours up to 25 lbs - Reaching (Forward): Occasionally 1-3 Hours up to 25 lbs - Reaching (Overhead): Occasionally 1-3 Hours up to 25 lbs - Repetitive Motions: Occasionally 1-3 Hours - Sitting: Frequently 3-5 Hours - Standing: Frequently 3-5 Hours - Stooping: Frequently 3-5 Hours - Talking: Frequently 3-5 Hours - Walking: Frequently 3-5 Hours Working Conditions - Burn: Rarely less than 1 hour - Chemical: Rarely less than 1 hour - Combative Patients: Occasionally 1-3 Hours - Dusts: Rarely less than 1 hour - Electrical: Rarely less than 1 hour - Explosive: Rarely less than 1 hour - Extreme Temperatures: Rarely less than 1 hour - Infectious Diseases: Occasionally 1-3 Hours - Mechanical: Rarely less than 1 hour - Needle Stick: Occasionally 1-3 Hours - Noise/Sounds: Occasionally 1-3 Hours - Other Atmospheric Conditions: Rarely less than 1 hour - Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour - Radiant Energy: Rarely less than 1 hour - Risk of Exposure to Blood and Body Fluids: Occasionally 1-3 Hours - Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour - Hazards (other): Rarely less than 1 hour - Vibration: Rarely less than 1 hour - Wet and/or Humid: Rarely less than 1 hour Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.