• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner • Able to up-sell and cross-sell • Able to generate sales leads from calls • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems • Ability to memorize, recall, or research answers quickly • Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience • Ability to learn and follow all customer service procedures and policies • Strive to meet and go above personal and team targets, goals, and quotas • Aim for customer resolution and return • Record, organize and file customer interactions and profile/account changes • Able to address returns, refunds, and shipping tracking numbers

• Receive inbound calls from Merchants, answering questions while driving issues to resolution • Provide excellent service to Merchants using great verbal and written communication skills • Help clients figure out the best solution to their issues

• This position handles customer inbound and outbound calls, primarily with client’s post-sale, but also general company questions for internal and external customers. • This individual will also schedule customer service calls and other customer service activities as needed. • This position is required to review completed service tickets from the field for quality assurance. • As a Service Administrator, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers. • Provides excellent customer service during all inbound and outbound phone calls while maintaining effective relationships with peers, multiple internal/external customers and senior leaders. • Schedule service customers with local technicians, as needed. • Review completed service tickets for quality assurance in region. • Act as a liaison and corporate contact for Company installation and service teams at the local office in your region. • Be enthusiastic, adaptable, and patient as well as highly detail-oriented and data-efficient. • Be flexible to perform any task deemed necessary to support department and/or company-wide initiatives. • Performs other duties as assigned by supervisor.

• Work from home, providing customer support • Solve problems and connect with customers via phone • Utilize multitasking skills to input data or research while on calls