• Lead and execute business initiatives across the organization, ensuring alignment with Ensemble’s Standard Operating Model. • Oversee a team of Business Coordinators and Supervisors, providing leadership, guidance, and accountability for delivering actionable insights and sustainable operational improvements. • Serve as an advisor to internal executives and client leadership on operational optimization, change management, and process. • Support the Operations Readiness Team by mentoring and guiding team members in their daily activities and project work, ensuring operational consistency, supporting process improvement initiatives, and facilitating communication across teams. • Provide coaching, quality assurance, and hands-on support for projects, while also implementing best practices and driving continuous improvement.

• Assist with creating contracts • Assist with large recruitment email campaigns • Assist Project Operations Manager with creating Network Development build project-specific protocols and processes • Lead and coach team members on the projects assigned to them • Monitor productivity metrics defined by Project Operations Manager and/or Project Operations Supervisor to meet client deliverables • Train team on project specific protocols and tasks • Reconcile large groups, facilities, hospital contracts and rosters to database • Provide Q&A oversight and identify and correct errors by daily review of database reports • Prepare and send final contract shipments to client • Oversee any project specific inboxes and process everything received

• Manage and execute payroll, including reimbursable expenses, reporting, and post-payroll processes • Administer contractor payments, including setup, invoicing, billing, and 1099 processing • Oversee 401(k) administration, including execution and required reporting • Prepare and distribute payroll and finance reports within established timelines • Coordinate internal fund transfers related to client revenue recognition • Communicate finance-related processes to employees and contractors • Manage approval workflows for bills and expenses • Monitor cash balances to ensure timely payment of expenses • Process vendor, contractor, and freelancer payments, including international payments • Troubleshoot vendor billing issues and respond to payment inquiries • Monitor accounts receivable reports • Manage client collections and follow up on outstanding invoices • Communicate with clients to resolve billing and payment issues • Own and manage hiring requests and job setup processes • Post job descriptions and manage listings in the applicant tracking system • Set up and administer role assessments • Conduct initial phone screens using hiring manager–provided criteria • Document interview feedback and manage candidate records • Coordinate and schedule interview rounds • Draft offer letters and manage approval and signature processes • Coordinate equipment provisioning and systems access with IT partners • Distribute onboarding materials and guides • Support first-day onboarding, including systems and administrative setup • Serve as the internal point of contact for IT and cybersecurity partners • Troubleshoot systems, account access, and technology issues • Coordinate IT trainings and security communications • Manage user access across platforms and systems • Administer HR policies, benefits, and employee records through the HR platform • Respond to employee questions related to benefits, policies, and HR processes • Support compliance with internal HR guidelines and documentation • Prepare and manage employee separation documentation • Coordinate system access removal with IT partners • Ensure return of company equipment and completion of required paperwork • Monitor time tracking compliance and follow up as needed • Coordinate onboarding and setup for new vendors and contractors • Draft, update, and manage contractor agreements • Track software contracts, licenses, and renewal dates • Support the Head of Operations with ad hoc operational requests • Distribute NDAs to vendors and external partners as required • Assemble monthly utilization, client profitability and team profitability reports for leadership

• Support your territory team of local general managers in their daily efforts to ensure that we have the proper direction for managing day-to-day operations • Coach and develop team members in your sites to continue to improve while preparing them to take on new roles and responsibilities • Develop a deep bench of talent by focusing on performance management and succession planning • Track daily/weekly/monthly/quarterly/annual metrics to measure success and develop strategies to improve the experience that we deliver to our customers • Develop and oversee upward reporting to ensure HQ leadership is connected to the field • Serve as the liaison between department rollout, local territory execution, and other department leadership partners • Acquire top talent through direct involvement in the interview, hiring, and onboarding process • Ensure your sites are operating at appropriate staffing levels and anticipate needs • Assist in the launch of new sites within your territory • Regionally-based leader dedicated to their territory