Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote Fraud Call Center Representative - Puerto Rico Must be proficient in English. Must reside in Puerto Rico to be considered. $12.10 HR  Opportunity to earn an additional $350 per month. Must be proficient in English. Great Benefits and Paid Training!    Summary:   As a Customer Service Representative II, you will be responsible for the resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. These individuals work in a fast-paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience. They provide seamless service delivery to answer client questions, resolve problems, perform account maintenance, and look for opportunities to deepen relationships through digital solutions.  What we offer:   - Work From Home - Full-Time Employment: Reliable schedule and stability. - Competitive Pay: $12.10 starting on day one. - Pay is $12.10/hour which may be below your state's minimum wage Please take this into consideration when applying. - Night differential: $1.50 per hour for any hours worked between 6pm to 6am AST, Monday through Sunday. - This is not a specific overnight shift, the differential applies to hours you work that fall within that time window, based on your assigned schedule. - Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm AST) - Paid Training: Get the training you need to excel. - Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics. - Full Benefits: Comprehensive benefit options and a great work environment that values your success What You'll Do:    - Manage inbound calls from customers regarding account inquiries, transactions, and fraud concerns. - Identify and respond to potential fraud using training, account data, and internal tools; escalate complex cases as needed. - Process fraud claims and disputes per client guidelines. - Clearly explain account issues and resolutions, ensuring a professional, empathetic, and confidential approach. - Conduct investigations with accuracy and care, documenting all actions and conversations in the case management system. - Support team operations with other duties and tasks as assigned. What We're Looking For: - A clear communicator who can explain complex topics in simple terms. - A passionate, reliable professional with integrity and a drive to deliver exceptional service. - Someone committed to excellent attendance and able to follow a structured, full-time schedule. - A confident conversationalist who builds rapport, anticipates needs, and handles objections with ease. - Strong written and verbal communication skills with attention to accuracy. - Comfortable navigating multiple systems and screens in a fast-paced environment. - Ready to take high-volume calls while maintaining focus and professionalism. Required Qualifications:   - Must be at least 18 years old with a High School Diploma or equivalent. - Must have 6 months of Customer Service, Call Center or Dispatch experience. - Proficient in English. - Complete a background check, credit check, and fingerprinting. - Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs. - Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. - Equipment: The company will provide all necessary computer equipment - Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 10 Mbps download. - Reside in Puerto Rico with legal authorization to work permanently in the United States. Preferred Qualifications:   - 6 months of experience in the banking or financial industry. Looking for more information? We’re happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It’s a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you. Landing Page: About Call Center Representative Role Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $12.10 per hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

*** The successful candidate will need to be located within commuting distance to our Las Vegas location at: 3385 Las Vegas Blvd N, Las Vegas, NV 89115 **** Why surf the wave with roadsurfer? As Europe's largest camper van expert with 90+ locations worldwide, we know the road ahead is big — and we need the right people to navigate it. Joining as a Customer Experience Rep. at roadsurfer means you are our CAMPER expert who provides exceptional service to our outdoor enthusiasts and travelers. You will be the first point of contact for our clients to answer questions regarding all our products. You'll work cross functionally with our stations team to provide support for customer issues that may arise at our stations. If it's about a customers RV rental, our department takes pride in offering high-level support and troubleshooting guidance to our customers before and during their memory making travels. We're a fast-growing team of passionate people who lead with trust, aren't shy about rolling up our sleeves, and bring good energy to everything we do — from the stations where the magic happens to the teams driving our growth. United by a hands-on spirit, genuine team pride, and a shared love for the open road. Adventure awaits — come build it with us. 🏄 🌊 What you need to surf the wave with us 🏄 🌊 First and foremost you embrace our Core Values: - Free Hugs - We interact with everyone in a friendly, positive, and optimistic way. - All for One – One for All -We work together as a team, promoting an environment of respect, fairness, and helpfulness. - Brutal Hands On - You lead a hand to support the business needs and take action and resolve matters without making excuses. - Trustety - We build trust within our team by encouraging open and honest communication among all members. - Own Your Ship - We embrace responsibility and have a passion for finding solutions. Key Responsibilities: Personalized Customer Assistance: - Be the friendly first point of contact for customers, prospects, and station teams — guiding them through bookings, products, and operations with confidence. - Support customers at every stage of their journey: from pre-trip questions and booking guidance, to real-time on-the-road help (workshops, accidents, replacements), to post-trip claims research and negotiation. - Hands-on with On the Road support, assisting the customer with finding workshop services, accidents, and replacements. Working closely with Maintenance & Repair Team. First-Level-Support: - Take ownership of customer issues with urgency and professionalism, turning obstacles into solutions. - Troubleshoot RV and equipment issues, delivering fast and thoughtful resolutions tailored to each customer — always with clear communication and proper follow-through. - Partner with station teams to ensure a seamless, high-quality experience at every touchpoint. Operations: - Manage booking updates, changes, and cancellations with careful notation and timely follow-up. - Leverage our CRM, reservation systems, GDS, Microsoft Suite, and basic AI tools to stay organized and keep things running smoothly in a fully remote environment. - Tech-savvy, as this is a remote position. Comfortable with basic software troubleshooting. Use of Microsoft Suites, Reservation Systems, GDS, and Basic AI business tools. - Ability to participate twice a year in company Collaboration Days (C days!) where all remote employees join the team at the station closest to them and by proving extra hands support for any area the station needs. Team Collaboration: - Collaborate across departments and with our international team to continuously raise the bar on service quality. - Work closely with your Supervisor on escalations to ensure the right issues get the right attention. What you bring: - 2 years’ minimum customer service experience. Inbound/Outbound call experience. - Strong written/verbal communication skills; able to read, write and speak English to interact effectively with a global customer base. Multilingual is a plus. - Quick problem-solving and troubleshooting techniques. Strong attention to detail. - Proficient in Microsoft Suite & Knowledge of Zendesk or a similar CRM system is a plus. - Must have availability to work during standard operational hours 8am-8pm PST Monday-Sunday. - Experience in providing customers with world class customer service in a car dealership, car rental and/or U-Haul industry is a plus. - Able to work independently & experience working remotely. - Candidates must successfully pass a background check. - Open availability to work weekends and holidays based on business needs. WORK CONDITIONS - Job Type: Hourly, Full Time-Pay Range: $17.00 to $20.50 (based on experience) - Will be exposed to prolonged periods of sitting at a desk and working on a computer. - May perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing). - Regular use of hands and fingers. - Ability to lift and move at least 25lbs+ - Location: Remote - But must live within commuting distance to our Las Vegas Station located at: 3385 Las Vegas Blvd N, Las Vegas, NV 89115 roadsurfer is an equal opportunity employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, genetic information, marital status, military status, protected veteran status or any other category protected by law. Candidates must be authorized to work in the United States. roadsurfer cannot support work authorization sponsorship for this position now or in the future. Employment Eligibility Verification (E-Verify) In compliance with federal law, all new employees will be required to complete Form I-9 and participate in E-Verify to verify their eligibility to work in the United States. E-Verify a federal program that electronically confirms the employment eligibility of all new hires. Ready to surf? Are you made for the job? Then we look forward to receiving your application! If you have any questions, please feel free to contact us at teamUSA@roadsurfer.com and we will get back to you as soon as possible. ABOUT #ROADSURFER We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us!

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote Customer Service Representative – Puerto Rico Must be proficient in English. Must reside in Puerto Rico to be considered. Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client’s customers. With paid training, competitive pay at $11/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day. What We Offer: - Work From Home - Full-Time Employment: Reliable schedule and stability. - Competitive Pay: $11/hour starting on day one. - Pay is $11/hour which may be below your state's minimum wage. Please take tis into consideration when applying. - Night differential: +10% of base rate over all hours worked Monday-Sunday between 6:00PM to 6:00AM AST. - This is not a specific overnight shift, the differential applies to hours you work that fall within that time window, based on your assigned schedule. - Weekend Day Differential: $1.00 extra per hour worked on Saturdays and Sundays from 6:00AM to 6:00PM AST. - Paid Training: Get the training you need to excel. - Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics. - Career Growth: Opportunities to advance your career in a supportive, innovative environment. - Full Benefits: Comprehensive benefit options and a great work environment that values your success. What You'll Do: - Efficiently manage a high volume of inbound calls in a fast-paced environment. - Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. - Assist cardholders with inquiries regarding transactions and account statuses. - Listen actively to understand customer needs and offer clear, accurate information. - Process transactions efficiently via web-based applications and handle research requests with precision. - Maintain in-depth knowledge of company and client programs, policies, and technology. - Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. - Support team operations during peak times or absences to help maintain seamless service. What We’re Looking For: - An effective communicator who can clearly explain complex information. - A dedicated professional with a strong work ethic and problem-solving skills. - A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. - Ready to commit to 100% attendance during our three-to-five-week paid training period. Requirements: - Must be at least 18 years old and possess a High School Diploma or equivalent. - Must have 6 months of Customer Service, Call Center or Dispatch experience. - Proficient in English. - Complete a background check, credit check, and security fingerprinting. - Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs. - Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. - Equipment: The company will provide all necessary computer equipment - Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 10 Mbps download. - Reside in Puerto Rico with legal authorization to work permanently in the United States. Preferred Qualification: - 1+ years of previous call center experience Take the next step in your career and join a team that values quality service and continuous growth. Apply today to become a vital part of our customer service team in Guaynabo! Looking for more information? We’re happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It’s a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you. Landing Page: About Call Center Representative Role Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $11.00 per hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

• Serve as the first point of contact for individuals and families seeking care at PRC and AWA. • Handle inbound calls, emails, and inquiries as the first point of contact • Manage 60–80 calls/day with professionalism and efficiency • Guide clients and families through admissions conversations • Navigate crisis and emotionally sensitive situations • Coordinate next steps (assessments, tours, admissions) • Document all activity in CRM/EMR systems • Collaborate with clinical and operations teams