• Develop, build, and operationalize our credit portfolio focused on balancing growth vs. risk with an end goal of minimizing our loss rate. • Optimize our efforts to reduce bad debt and loss rates across current and future FloatMe products while delivering on our business goals. • Drive our credit risk philosophy for new and existing customers, understanding different levers and acceptable risk. • Work with our internal Data Engineering team to improve our processes and learnings through machine learning. • Consistently review data and deliver results on credit risk, user trends, and adjust our thresholds accordingly. • Partner cross-functionally with Finance, Compliance, Product, Engineering and Member Support to reduce bad debt while keeping our users top of mind.

• Responsible for a portfolio of clients and prospects • Grow this portfolio by winning new business • Collaborate with operations team to complete client mandates • Contract negotiation, overseeing recruitment lifecycle, project management • Develop and maintain relationships with existing clients through periodic follow-up • Participate as subject matter expert for talent acquisition in speaker panels abroad • Utilize and maintain CRM to build opportunity funnel and close deals

• Lead and continuously improve the end-to-end demand planning process across brands, categories, and channels • Own the monthly demand planning and S&OP / IBP demand review cadence • Develop accurate, unbiased demand forecasts using statistical models, market intelligence, and cross-functional inputs • Partner with Sales and Marketing to incorporate promotions, new product launches, and customer insights • Collaborate with Finance to align demand forecasts with budgets, financial outlooks, and scenario planning • Enable Supply Planning with a reliable demand signal to support service, capacity, and inventory objectives • Monitor forecast accuracy, bias, and key performance metrics; lead root-cause analysis and improvement actions • Lead, coach, and develop a high-performing team of demand planners • Own demand planning tools and work with IT/Data teams to drive automation, analytics, and system enhancements

• Serve as a senior thought leader who shapes strategy and leads cross-sector research • Drive business development and funder relationships • Ensure high-quality project execution and mentor staff • Conduct research studies and support education research initiatives