• Design, build, and scale patient support services infrastructure • Own the end-to-end patient journey from referral through therapy initiation • Establish program goals, performance benchmarks, and continuous improvement frameworks • Lead initiatives to identify and eliminate financial, logistical, and administrative barriers to therapy access • Oversee patient assistance programs, co-pay support, prior authorization navigation, and appeals management • Drive operational excellence across hub services, specialty pharmacy coordination, field reimbursement, and case management • Champion adoption of digital tools and technology platforms that enhance the patient and provider experience • Serve as the connective hub between Patient Services and the broader commercial organization • Ensure all programs comply with HIPAA, Anti-Kickback Statute, OIG guidelines, and applicable federal and state regulations

• Lead and develop a high-performing national team of Account Directors. Set team strategy, establish performance goals, and build a culture of accountability and collaboration. Coach and develop team members to advance their payer engagement capabilities • Serve as senior relationship owner for a national portfolio of key payer stakeholders including regional health plans, PBMs, MACs, and state Medicaid agencies. Develop and execute tailored engagement strategies for each customer segment • Drive formulary placement, prior authorization criteria optimization, and coverage policy development across commercial, Medicare, and Medicaid channels. Monitor the evolving payer landscape and translate intelligence into actionable strategy • Serve as the primary conduit for customer insights from the field into the commercial organization. Collaborate with Marketing, Sales, Sales Operations, Patient Services, and Pricing & Contracting to ensure alignment across all customer-facing strategies. • Serve as a subject matter expert on local payers (Medicaid and commercial), including payer needs, policy shifts, and contracting opportunities • Independently lead national payer engagement strategies, manage team performance, and make contracting recommendations within established parameters

• Develop and lead end-to-end commercial distribution and channel strategy from pre-launch architecture through post-launch optimization • Define and manage the channel mix across Specialty Distributors, Specialty Pharmacies, Hospital and Community GPOs, and emerging access pathways • Serve as the primary relationship owner for key trade vendors including 3PL providers, Data Aggregators, Specialty Distributors, and Specialty Pharmacies • Manage vendor relationships, resolve operational issues, and drive channel strategy decisions within established commercial parameters • Negotiate and manage contracts, service level agreements, and performance metrics with distribution partners • Act as the connective tissue between Trade and the broader commercial organization — aligning with Market Access, Sales, Finance, Supply Chain, and Compliance • Lead cross-functional working teams to ensure readiness across all distribution channels • Oversee trade operations including order management, inventory flow, chargeback processing, and data reporting • Ensure full compliance with all federal and state distribution regulations, pedigree requirements, and serialization mandates

• Lead development and execution of pricing and contracting strategy across all commercial channels • Design and manage contracting frameworks for government, payer, and specialty pharmacy partners • Provide strategic guidance to senior leadership on competitive pricing intelligence and market dynamics • Own all government price reporting obligations including Medicaid Best Price, AMP, ASP, and 340B program compliance • Ensure timely and accurate submission of all federal and state price reports • Monitor legislative and regulatory developments affecting government pricing • Lead contract operations function responsible for contract administration, chargebacks, rebates, and data integrity. Implement and optimize systems and processes to ensure scalable, accurate, and auditable contracting operations • Oversee compliance with state price transparency reporting requirements across all relevant jurisdictions • Monitor the evolving state regulatory landscape and drive operational readiness for new mandates