Employee Type: RegularWork Shift: Day - 8 hour shift (United States of America) Join Team Tidelands and help people live better lives through better health! Clinical Patient Services Representative Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day. A Brief Overview The Clinical Patient Services Representative will perform administrative duties to support the clinical needs of the patient. The CPSR is responsible for making every effort to provide first call resolution for patients of Tidelands Health. This will be achieved by collaborating with the care team and ensuring timely response to all requests (within 24 business hours). This role will require strong communication skills and excellent customer service. The CPSR will maintain efficient and concise documentation of all patient interactions. This position may support clinical operations when needed. What you will do - First call resolution – Handle incoming calls to clinic to provide patient first call resolution to meet the patients’ requests. - Escalate urgent patient needs – Notifies care team in an expeditious manner, when necessary, per established protocols. - Facilitate telehealth services, including language assistance - Coordinate appointments and language services with Telemedicine. - Assist with patient portal enrollment - As time permits, facilitates portal enrollment and assists with resetting passwords. Coordinates technical issues with the IT support team when needed. - Medical Records Management – Facilitates medical records request by coordinating with medical records department while ensuring HIPPA compliance. Education Qualifications - Certificate as a Medical Assistant (CMA) Required or - Diploma as a Licensed Practical Nurse (LPN) Required Experience Qualifications - Demonstrated experience with strong interpersonal communication skills Required - Prior experience with interpreting and following detailed policies and workflows Required - Competency with Microsoft Office applications Required - Prior experience with Electronic Medical Record in physician office environment Required - Minimum of two (2) years as a MA/LPN Required - Minimum of two (2) years in a physician office setting Preferred - Prior experience scheduling patients Preferred Skills and Abilities - Excellent customer service skills - Medical Terminology knowledge - Ability to follow established guidelines and workflows - Problem solving skills and ability to prioritize needs - Demonstrated ability to handle multiple projects and tasks efficiently (time management) - Ability to work independently and with a team - Computer proficiency - Excellent communication skills Licenses and Certifications - Licensed Practical Nurse - South Carolina Department of Labor, Licensing and Regulation Required or - Certified Medical Assistant - American Association of Medical Assistants Required or - National Certified Medical Assistant - National Center for Competency Testing Required or - Certified Clinical Medical Assistant - National Healthcareer Association Required or - Certified Clinical Medical Assistant - National Healthcareer Association Required - Physical Demand Light Physical Demand The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment nor a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform tasks other than those specifically presented in this description. Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.

• Developing and managing detailed project plans, including timelines, budgets, and resource allocation to ensure successful project delivery. • Leading cross-functional project teams, coordinating efforts to meet project objectives, and facilitating effective communication and collaboration. • Monitoring project progress, identifying potential risks and issues, and implementing strategies to address challenges and keep projects on track. • Engaging with stakeholders to manage expectations, provide updates, and ensure alignment with project goals and organizational objectives. • Preparing and presenting project reports, status updates, and performance metrics to senior management and other stakeholders.

• Lead the statistical design and analytical planning for oncology clinical utility studies. • Collaborate with clinical, medical, and translational partners to influence study planning, development, and execution. • Author and review high-quality statistical deliverables, including statistical analysis plans (SAPs), and reports (TLFs, CSRs, publications). • Recommend and apply novel statistical approaches where appropriate.

Role Description AMG Specialty Call center is seeking a full time Lead to assist the department supervisor and manager. Responsible for coordinating appointments for patients and medical practitioners. Holds responsibility for coaching, developing and training schedulers. The Department Lead will also support the onboarding of new hires and provide ongoing training to current team members. In this role, you will assist with new hire initial training, help reinforce department procedures and offer additional coaching to employees who need support. Strong communication skills, a positive attitude, and a passion for helping others succeed are essential. In addition, to provide support for various practices within AMG who are assigned to the call center. Call intake will include: - Triaging calls to determine urgency of appointment - Scheduling of appointment - Input of demographic and insurance information - Registration AMG Call Center hours of operation are 8:00am – 6:00pm Monday - Friday. Team member will be assigned to a 7.5-hour shift within those hours. Currently seeking Monday - Friday 10am-6pm at the Morristown, NJ corporate office. Team member will need to be flexible with assigned hours to allow adequate shift coverage for absences. Principal Accountabilities: - Assists the Supervisor/Manager in ensuring the day to day functions of the department are adhered to and completed. - Serves as a liaison between the staff and department Management and should have their finger on the pulse of their team. - Answers a large volume of incoming calls that will facilitate the transcribing of orders and scheduling of our patients in various modalities. - Cross trains in various modalities as warranted by the department. - Participates and passes training sessions. - Serves as part of a virtual call center that will facilitate working from home as/if warranted. - Other duties as assigned. Qualifications - Strong communication skills - Positive attitude - Passion for helping others succeed Benefits - Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members) - Life & AD&D Insurance - Short-Term and Long-Term Disability (with options to supplement) - 403(b) Retirement Plan: Employer match, additional non-elective contribution - PTO & Paid Sick Leave - Tuition Assistance, Advancement & Academic Advising - Parental, Adoption, Surrogacy Leave - Backup and On-Site Childcare - Well-Being Rewards - Employee Assistance Program (EAP) - Fertility Benefits, Healthy Pregnancy Program - Flexible Spending & Commuter Accounts - Pet, Home & Auto, Identity Theft and Legal Insurance Company Description Atlantic Medical Group is a physician-led and physician-governed organization that delivers the highest quality health care, at the right place, the right price, and the right time. - We are a multispecialty physician group with more than 1,000 doctors, nurse practitioners and physician assistants at over 300 locations throughout northern and central New Jersey and northeast Pennsylvania. - Our mission is to deliver exceptional care recognizing the unique needs of all those we serve. - Our vision is to achieve the best outcomes with our patients at the center of the physician-led team, driven by service, innovation and continuous learning. - Our integrated network offers seamless access to Atlantic Health System’s entire health care continuum and our nationally and regionally ranked hospitals. - In collaboration with Atlantic Health System, several of our practices offer urgent care and walk-in services. - In addition to primary care physicians, the team includes specialists that care for patients in all aspects of their health from pediatrics to geriatrics and everything in between. - We make health decisions easier for patients with enhanced access to referrals.