• Reporting to the Director of Engineering, Digital Engagement the Senior Software Engineer (CRM) will be responsible for supporting ACLU’s implementation and customization of Blackbaud CRM, collaborating with other engineers, designers, product roles and end users to support the development, deployment, and maintenance of our cloud-based application • This role will translate stakeholder needs into technical solutions, ensuring the platform not only functions reliably but also empowers staff to raise funds, engage supporters, and deliver impact • This role will play a key role in shaping how CRM capabilities evolve, building integrations, customizations, and features that make the system scalable, secure, and responsive to organizational priorities • The Senior Engineer owns CRM system-wide concerns, setting technical direction, and making high-level decisions for how the team extends and integrates the primary fundraising CRM (Blackbaud CRM) • Translate fundraising and organizational needs into technical solutions, working with crossfunctional teams to refine complex requirements and propose scalable, long-term solutions • Lead the design and development of solutions within Blackbaud CRM (integrations, customizations, automations, dashboards) and adjacent to the platform (services and products that interact with constituent data) throughout the lifecycle from concept through implementation, deployment, and iteration • Set technical direction and oversee implementation across the CRM ecosystem, ensuring that solutions advance staff effectiveness, supporter engagement, and long-term scalability • Mentor other tech team members and provide technical guidance; establish best practices and policies and common design patterns relating to software development code reviews • Own the implementation of off-platform CRM related functions and products that impact constituent data within and across CRM ecosystem • Ensure compliance with privacy and security regulations and ACLU board policies that protect consumer data through processes and tooling • Ensure documentation, functional and technical specifications are accurate, clear, and consistently updated, with attention to tailoring communication so that both technical and non-technical stakeholders can easily understand and apply the information • Engage in special projects and other duties as assigned

• You will become a key part of the development and operation of Omada’s digital health program Architecture & Infrastructure. • You will play a daily role building and scaling our platform one piece at a time, supporting our delivery of a personalized experience to program members, while empowering our health coaches to deliver effective interventions • You will work closely (including pair programming) with the rest of the Platform team, collaborating frequently with internal customers from our product engineering teams, InfoSec, IT, and beyond • You will build cross-functional relationships with software engineers, data engineers, and technical program managers to understand their needs, and to deliver solutions to improve their working lives • You will manage highly available services in our EKS clusters and on standalone EC2 hosts, with a modern approach to designing for resiliency and cross-regional redundancy • You will work with engineers to design and improve developer tooling and capability, supporting use cases like secrets management, automations, cloud environments, and access management • You will mentor and guide the professional and technical development of team members. • You will maintain and enhance our self-hosted Gitlab-based VCS and CI/CD infrastructure.

• Develop engaging experiences for our millions of users across our mobile and web applications. • Design and implement scalable apps and services, integrating these into an evolving unified product and system architecture. • Brainstorm and evaluate new product features in collaboration with the product and UX team. • Collaborate and pair with other developers to develop solutions and teach technical skills. • Contribute to our development standards within the team and across engineering to ensure code quality, adherence to standards, and identify opportunities for improvement • Champion and implement automated testing practices to uphold the dependability and stability of backend systems, while also taking ownership of the overall reliability of the team's services. • Actively engage in on-call responsibilities and contribute to incident management efforts. • Evaluate and test new technologies to help TeamSnap move faster or serve our users more effectively. • Help teammates overcome obstacles, resolve blockers, and complete work tasks.

• Provide technical and line-management leadership to your development team. • Take responsibility for the successful delivery of projects. • Identify and resolve blockers before they become issues. • Ensure best practices in software development, DevOps, and agile methodologies are upheld within the team. • Work directly with clients, translating requirements into technical briefs. • Shape and define architectural decisions ensuring scalability, security, and maintainability. • Provide updates to client and Nearform leadership to ensure clear understanding of project status and drive good decision-making.