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Pair Team logo
Pair Team

On a mission to connect underserved communities to high quality care.

Bilingual Care Team Manager, Spanish Speaking

Location

United States

Posted

60 days ago

Salary

$70K - $80K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishSpanish

Job Description

Bilingual Care Team Manager, Spanish Speaking

Pair Team

• Lead and Develop Your Team: Build trust and strong relationships with Lead Care Managers. Provide 1:1 coaching, support, and management to ensure high performance and team cohesion. • Ensure Quality of Care: Conduct bi-weekly audits of LCM work to maintain high-quality patient care, including timely and clear documentation, up-to-date tasks, and tailored care plans. • Monitor Performance Metrics: Utilize dashboards to track key metrics and ensure they are trending positively. Be the first point of contact for escalations and troubleshooting. • Training and Onboarding: Assist with the development and implementation of new hire and ongoing training programs. Support the LCM interview process and own the upkeep of Standard Operating Procedures (SOPs). • Foster Collaboration: Serve as the primary liaison between LCMs, their assigned clinics, their care plans (including community supports), and cross-functional stakeholders. Promote effective communication across internal teams, clinic partners, and external healthcare providers. • Drive Process Improvement: Identify opportunities to enhance care management and coordination efforts, ensuring recommendations are communicated effectively across the healthcare team.

Job Requirements

  • At least 2 years of experience managing large individual contributor teams, ideally in a healthcare or community care setting.
  • 2+ years of experience with community engagement, patient navigation, or social work.
  • Experience in a care team background, navigating multidisciplinary collaborative care models.
  • Bilingual – English/Spanish.
  • Strong understanding of cultural fluency and knowledge of community resources.
  • Demonstrated experience working with individuals with complex chronic needs, such as homelessness or severe mental illness/substance use disorder.
  • Technical proficiency with CRM databases, basic Excel, Word, email, and video conferencing tools.
  • Must have a quiet, HIPAA-compliant at-home work environment with reliable internet and cell phone access.

Benefits

  • Comprehensive health, vision & dental insurance
  • 401k
  • Equity compensation package
  • Monthly $100 work from home expense stipend for your WFH days
  • Gas reimbursements for your on-site engagement days
  • Flexible vacation policy -- take the time you need to recharge!
  • We provide all of the equipment needed for the role
  • Opportunity for rapid career progression with plenty of room for personal growth!

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Bilingual60 days ago
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United Kingdom
Job Closed
First National Bank of Omaha logo

Bilingual Customer Care Senior Specialist, Credit Card

First National Bank of Omaha

A subsidiary of First National Bank of Nebraska, First National Bank of Omaha is a sixth generation family-owned business and the biggest privately held bank in

Bilingual60 days ago

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Bilingual60 days ago

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National Vision logo

Front Desk Receptionist

National Vision

One of the United States' largest optical retailers, National Vision is on a mission to help people “see their best to live their best” through the company�

Bilingual60 days ago

Title: Front Desk Receptionist - Part Time Location: -  Naples, FL 34105, USA - Part-time Company Description America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow with over 1,000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price. For more details about America's Best, visit AmericasBest.com. At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person. How would you like Sundays off? Yes, every Sunday we’re closed! Job Description What would you do? – The Specifics - Ensures high quality customer service while following all safety protocols. - Ensures a smooth flow of customers through the store. - Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol. - Processes and understands managed care plans while obtaining document information from the insurance company as needed. - Provides customers basic and accurate information. - Schedules and confirms appointments, follow-up visits and classes. - Files all patient records daily and pulls patient files for the next day's appointments. - Checks order status and notifies customers when orders are in or of any delays. - Keeps reception area tidy and presentable with all necessary materials. - Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies. - Participates in regularly scheduled mandatory communication meetings.  Qualifications  Are you the right fit? – The Suitable Talent - Experience as a Receptionist, Front Office Representative or similar role preferred but not required. - 0-2 years related experience or training preferred. - Experience handling multiple phone lines preferred. - Strong customer service skills required - Strong organizational skills required Education:  High School Diploma or equivalent. Additional Information At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future.   Our Benefits Include:  - 401k retirement savings with company match and stock purchase plan  - Paid sick time  - Parental leave  - Employee eyewear discount  - College scholarship program    Focus on Professional Growth and Career Fulfillment:  - Training programs available  - Access to educational courses  - Emphasis on internal promotions and career advancement At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!    We are an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Florida