• Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs. • Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams. • Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level. • Negotiate and close long-term commitments with key stakeholders. • Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions. • Establish a regular cadence with the complete portfolio of your customers as part of your book of business. • Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests. • Provide customer feedback and requests to engineering teams. • Deliver regular quarterly reviews with customers. • Identify Cost Optimization opportunities within the Customer Cloud environment. • Work with Cloud Vendors Sales Rep on mutual customers.

• Drive sales performance, manage key accounts, and develop new business opportunities across retail, B2B, hospitality, and luxury residential projects • Deliver sales targets across all distribution channels • Manage and grow relationships with key retail partners • Identify and onboard new investors and partners for monobrand stores • Expand presence in key and emerging luxury markets across India • Drive profitability through strong retail execution and product mix • Build relationships with architects, designers, and developers • Develop and execute business development and sales strategies • Analyse market trends and identify growth opportunities • Ensure brand excellence, compliance, and premium customer experience

• Drive Renewals: Take ownership of the renewal process for a portfolio of key accounts, ensuring timely and successful contract renewals. • Revenue Retention: Implement strategies to safeguard existing revenue, proactively identifying risks and addressing them before they impact the business. • Revenue Expansion: Collaborate with sales teams to identify upsell and cross-sell opportunities within your accounts, contributing to overall revenue growth. • Contract Negotiation: Lead negotiations for renewals and expansions, working closely with legal and finance teams to structure favorable agreements. • Market Insights: Stay informed about industry trends, competitive landscape, and client needs to offer informed recommendations that drive client value and satisfaction. • Collaboration: Partner with sales, customer success, and marketing teams to align on account strategies and ensure a cohesive approach to client growth. • Reporting & Metrics: Track and report on renewal rates, upsell success, and overall account health, using data to inform decision-making and strategy adjustments.

• Drive and execute the regional partnership strategies, including channel analytics, localization, adaptation, and evaluation. • Identify and negotiate strategic partnerships while maintaining a strong relationship with stakeholders. • Develop and implement projects, craft go-to-market strategies in collaboration with global/ local marketing teams and data analytics teams; • Ensure alignment and effective communication among all stakeholders; • Proactively identify gaps in business metrics and user behavior trends; • Set up necessary infrastructure to alert business leaders about emerging trends and patterns; • Utilize strong analytical skills to interpret complex data sets and generate actionable insights; • Possess a deep understanding of various digital marketing channels (Paid, SEO, Lifecycle); • Familiarity with tools such as Google Analytics, SimilarWeb, MMPs, and social listening tools to monitor and analyze marketing performance; • Draw insights from dashboards and metrics to inform business decisions; • Translate data findings into strategic recommendations for marketing initiatives.