Role Description The Clinical Operator acts as a liaison between the patient and their medical provider by evaluating the main issue or primary complaint. The Clinical Operator uses focused, evidence-based triage protocols to determine urgency and provide suitable care guidance and suggestions for next steps. Essential Functions - Receive calls from patients requesting to speak to a member of their medical team, and routes calls to the appropriate care team member. - Send tasks in the electronic medical record for medication refills, referrals, and other patient requests to their providers. - Displays outstanding customer service and communication abilities and the capacity to work as part of a highly productive team that is consistently patient-centered. - Establishes positive first impressions with patients, establishing a role as an advocate. - Reviews and assesses all incoming phone calls and electronic messages, prioritizing and addressing them as needed. Involve the provider when appropriate to successfully complete the communication process. - Utilizes critical thinking to create, put into action, and revise an individualized care plan based on the identified patient care and learning requirements. - Asks key questions to gain insight into the patient’s condition or concern and able to adjust approach as needed to get necessary information. - Document all communications in the electronic medical record. - Follows triage protocols in place for the department. - Assist in scheduling appointments for patients with providers. - Uses effective service recovery skills to solve problems or service breakdowns when they occur. - Maintains HIPAA standards and confidentiality of protected health information. - Perform other duties as assigned. Competencies - Planning and strategic foresight - Responsible Decision Making and Problem Solving - Integrity and accountability - Innovation and creativity - Adaptive and flexible - Leadership, teamwork, and conflict resolution - Professionalism and work ethic - Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. This position is remote. Qualifications - Minimum required education per state of Indiana/HRSA - Certified/Registered Medical Assistant, Licensed Practical Nurse, Advanced Practical Nurse or Registered Nurse licensing Preferred Role Qualifications - Two years of experience working within a healthcare setting. - Bilingual preferred. Required Skills - Ability to analyze situations and solve problems at strategic and tactical levels. - Excellent interpersonal and customer service skills. - Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies. - Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors. - Practiced at organization and planning. - Employ Critical thinking and problem solving. - Maintains composure and operates with emotional intelligence. - Ethical reasoning and decision-making. - Strong attention to detail. - Receptive and responsive to feedback. - Excellent verbal and written communication skills. - Time management, prioritization, and sense of urgency. - Proficient with Microsoft Office Suite or related software. Physical, Visual, and Audible Requirements - Occasionally (1 -33%): Sitting, Walking, Standing, Bending, Squatting/Crouching, Climbing, Kneeling, Twisting/Turning. - Continuously (67-100%): Hand dexterity/Fine Motor Manipulation. - Frequently (34-66%): Lifting 0 – 50lbs, Carrying 0 – 50lbs, Pushing 0 – 300lbs. Visual & Audible Requirements - Can see without corrective eyewear: Yes/No - Can differentiate colors/see color differences clearly: Yes/No - Can hear without hearing assistance: Yes/No I acknowledge that I may be exposed to infectious and contagious diseases. I acknowledge that I may be in contact with patients under a wide variety of circumstances. I acknowledge that I can handle and respond to emergency or crisis situations per NorthShore Health Centers facility plans, protocols, and procedures. I acknowledge that I may occasionally be subject to irregular working hours. I acknowledge that I may be required to wear personal protective equipment (PPE) as necessary. *Reasonable accommodations can be made to enable people with disabilities to perform the essential functions of the job described.

Role Description As a member of the Clinical Educator team, you will become a subject matter expert and trainer for the Assay PreClara. You will work alongside the sales team, medical affairs, and license partners to train healthcare providers in the utility of PreClara. The primary responsibility of this role is to train healthcare providers in the proper utilization of the assay Procalcitonin. This is a remote-based position that requires extensive travel across the U.S. What you will do: - Develop and implement educational presentations for healthcare providers. - Read and interpret medical evidence. - Assess and respond to clinical information requests, scientific concepts and to present a fair and balanced highly clinical, scientific based presentation to prospective and current customers. - Expertly communicate both in writing and via formal presentation. - Collaborate with the sales team, medical affairs, and license partners. - Project manage implementation of a new laboratory test and work with lab leadership to incorporate biomarkers into the computerized physician order entry. - Travel as needed to customer sites to conduct training and assist with protocol development to enhance clinical demand for additional testing. - Update SalesForce.com to reflect key performance indicator metrics that are completed and document customer facing activities. - Virtual and on-site prospecting in conjunction with the sales team to identify key stakeholders that influence the buying process. Qualifications - Associate's degree required; bachelor's degree preferred. - 5+ years of clinically related job experience required. - Experience and understanding in the dynamics of the hospital environment. Requirements - Ability to travel by car or by air. Travel expectation 60%. - Proficiency with Microsoft Office (Word, Excel, PowerPoint), CRM platforms, and common internet-based tools. - Ability to be persuasive and to operate successfully within a sales-oriented environment. - Sales, clinical education, or hospital operations experience highly valued. - Strong diagnostic clinical skills, strong interpersonal skills, effective mentoring skills, and effective oral and written communication skills. Benefits - Competitive remuneration. - Annual incentive plan bonus. - Healthcare and a range of employee benefits. - Employment with an innovative, forward-thinking organization. - Outstanding career and development prospects. - Exciting company culture that stands for integrity, intensity, involvement, and innovation!

Role Description Hanover’s Grants Researcher Contractors (GRCs) work alongside Content Directors and Grants Consultants to provide prospecting and related support services to Hanover’s (primarily) higher education clients. As a part-time contractor, the GRC will be responsible for identifying public and private funding opportunities based on client need and assessing appropriate fit of highly technical funding programs. GRCs will also occasionally contribute to proposal narratives in the form of best practices research, literature reviews, and needs assessments. - Identify and select sources of funding that align with client projects; - Manage tight deadlines to create prospecting reports and other deliverables on time; - Demonstrate an understanding of clients’ needs and the goals of their projects, both programmatic and research-related; - Independently create client-ready deliverables with minimal oversight; - Collaborate with Content Directors and Grants Consultants to refine project scopes; - Explore creative solutions for preparing content and delivering it to clients efficiently. Qualifications - Experience with researching federal and foundation funding opportunities, preferably familiar with Grants.gov (particularly NSF/NIH/DOD programs) and grant-related databases such as Pivot or Candid; - Experience writing and researching for an academic audience; - Ability both to accept and to provide constructive feedback; - Strong communication, fact-checking, writing, and editing skills in the English language; - Excellent organizational skills and attention to detail; - Ability to work quickly and independently with minimal guidance or oversight; - Ability to work under pressure in a fast-paced environment; - Demonstrable problem-solving skills and work ethic; - Proven academic achievement; - High comfort level with Microsoft Office applications, such as MS Word, MS Excel, and MS PowerPoint. Requirements - A Bachelor’s or Master’s degree in an education- or writing-related discipline is preferred, though candidates with relevant experience who hold other degrees will be considered. - At least 2-4 years’ experience in grant-related research; experience with pre-award and/or grant-related prospecting research is preferred. Compensation Hanover Research strives to create compensation that is competitive, equitable, and fair. The compensation range for this contracting opportunity at the company is $30.00 - $40.00 per hour. Please note this compensation range is contingent on the candidate’s job-related knowledge, skills, and experience. Our rate is determined by the contracting opportunity and the market. How to Apply If you are interested in the prospect of working for a dynamic, growing company, we encourage you to submit your resume as well as a writing sample. Hanover strives to be accessible to all users and job seekers. If you are a qualified individual with a disability and need assistance in accessing our website or completing a job application, please contact Hanover Research at 202-559-0050 or via email peoplesupport@hanoverresearch.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. Equal Opportunity Employer Hanover Research is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.

• Ability to phone screen patients or caregivers in caring and empathetic manner. • Document patient information correctly in the computer database • Schedule/reschedule patient screen and prescreen appointments. • Manage incoming calls from patients interested in taking part in research studies. • Evaluate eligibility of potential subjects through methods such as screening interviews, reviews of medical records, or discussions with site clinic staff. • Learn and maintain knowledge regarding clinical research studies including inclusion and exclusion criteria for different studies. • Record contact status of patients and document information in the database. • Review, call and update sponsor patient portals as needed. • Perform all other duties that may be requested or assigned.