• Maintain and further develop our website (WordPress / Divi) and support the setup of an online shop • Implement small SEO measures (e.g., with Rank Math & Google Search Console) • Assist with organizational and creative projects (e.g., corporate design, print materials, setting up workspaces) • Create and adapt materials in the corporate design (e.g., social media content, flyers, presentations, product documentation) • Image editing (e.g., with Photoshop or Lightroom) • Support on video shoots and other creative projects • Optional: 1–3 assignments at festivals during the summer

Description ICF is seeking an experienced Senior Service Designer to support federal clients in modernizing services, improving customer experience, and transforming complex, mission-critical systems. In this role, you will work across design, research, policy, operations, and technology to design and implement end‑to‑end service improvements that are human‑centered, feasible within federal constraints, and measurable at scale. Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and also prohibits personal VPN connections. Key Responsibilities: - Collaborate with UX/CX researchers to conduct qualitative and quantitative research with federal customers, frontline staff, and program leaders. - Analyze policy, operational workflows, and legacy systems to understand the full service ecosystem end-to-end. - Develop detailed current-state and future-state service blueprints and journey maps that show how people, processes, data, and technology interact. - Identify friction points and root causes across operations, contact centers, digital interfaces, and backend systems. - Communicate complex systems through clear, actionable visuals and documentation. - Design holistic services that align user needs, agency priorities, compliance requirements, and operational feasibility. - Develop future-state concepts, experience principles, operational recommendations, and implementation of roadmaps. - Prototype service changes including workflows, scripts, task flows, process updates, and policy concepts. - Ensure designs meet federal accessibility (Section 508), equity, privacy, and security standards. - Collaborate with researchers to test concepts with users, validate assumptions, and support iterative improvements. - Partner with product, engineering, and operational teams to ensure solutions are feasible and scalable within federal constraints. - Lead co-creation workshops and working sessions with customers, program offices, IT teams, researchers, operational staff, and policy experts. - Build alignment among diverse stakeholders and support decision-making in complex environments. - Serve as a bridge between research findings, business needs, and technical delivery. - Support rollout planning, sequencing, and change management for large federal programs. - Contribute to executive briefings, playbooks, and long-term service improvement strategies. Required Qualifications: - 7+ years of experience in service design, human-centered design, UX/CX strategy, or systems design. - Bachelor’s degree in design, HCD, service design, UX, behavioral science, anthropology, public policy, psychology, computer science, or related field. - US Citizenship is required by the federal government for this position - Must be able to obtain Public Trust clearance. - MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply. Preferred Qualifications: - Experience working in or with the federal government. - Deep expertise in service blueprinting, journey mapping, systems thinking, and cross-functional facilitation. - Strong communication and storytelling skills, including experience presenting to senior leaders. - Ability to translate complex requirements into clear, actionable service improvements. - Knowledge of 508 accessibility, equity frameworks, and federal digital service standards. - Experience in consulting or professional services. - Familiarity with digital modernization efforts, legacy system transitions, or call center operations. - Comfort using tools such as Figma, Miro/Fig Jam, or similar for prototyping and collaboration. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $119,323.00 - $202,850.00 Nationwide Remote Office (US99)

• Structure and design learning experiences in synchronous, asynchronous and hybrid modalities. • Map the target audience and adapt language, approach and strategy according to learning objectives. • Transform content into learning experiences by organizing learning paths, curriculum matrices, course hours and the student journey. • Define learning objectives, competencies and educational strategies aligned with the audience and expected outcomes. • Develop content and instructional materials for different formats and media, ensuring quality and engagement. • Apply active methodologies (such as flipped classroom and project-based learning) in the design of experiences. • Define assessment formats, student monitoring mechanisms and construct evaluation rubrics. • Propose interactive approaches and appropriate digital resources (learning objects). • Participate in the review, adaptation and improvement of content in partnership with content creators. • Monitor and evaluate the effectiveness of learning experiences, proposing continuous improvements. • Organize and maintain up-to-date project documentation and materials. • Stay updated on trends and innovations in education and learning design.

• Responsible for the design of deliverables associated with high voltage substation design projects • Complete assignments within budget and schedule with a high degree of accuracy • Works under the direction of a Substation Engineering Group Lead • Utilize AutoCAD based design standards • Perform technical preparation of deliverables and other project documents • Ensure deliverables comply with IEEE and/or client standards and meet applicable design requirements